FAQs
What is the main focus of the Cybersecurity-CD&E-CyberArk Support position?
The main focus is to troubleshoot and resolve complex technical problems related to CyberArk and to perform daily PIM (CyberArk) support operations.
What type of work schedule is expected for this role?
The position requires participation in a rotational shift, with hours from 6 PM to 3 AM IST or 9 PM to 6 AM IST.
What qualifications are preferred for applicants to this position?
A Bachelor’s Degree is preferred for applicants.
Is experience in CyberArk required for this role?
Yes, at least 3+ years of hands-on experience with CyberArk components such as CPM, PSM, and PVWA is required.
Are there any specific certifications that would be beneficial for this role?
It is good to have CDE/CyberArk Sentry certification, although it is not explicitly required.
What type of skills are expected from candidates?
Candidates should have hands-on experience in CyberArk support, including applying patches, conducting DR drills, and managing policies, as well as problem-solving skills and the ability to communicate effectively.
Are there opportunities for professional development in this role?
Yes, the role provides opportunities for training and development to extend and develop skills in cybersecurity and access management.
Will I be required to provide on-call support?
Yes, the role includes providing 24x7 on-call support on a rotational basis.
What are the primary responsibilities of this position?
Key responsibilities include troubleshooting CyberArk issues, leading incident calls, documenting solutions, and ensuring incidents are resolved within defined SLAs.
Are there any travel requirements for this role?
No, there are no travel requirements for this position.