FAQs
What is the primary role of a Data Center Customer Operations II employee at Equinix?
The primary role involves managing routine tasks related to work order requests, installations, cross-connect troubleshooting, customer management, and project support under supervision.
What qualifications are required for this position?
Typically, a high school diploma and proven year of equivalent work experience are required for the Data Center Customer Operations II position.
What kind of training is provided for this role?
Employees are expected to complete assigned training in a timely manner to effectively support their job responsibilities.
Will employees be involved in customer interactions?
Yes, employees will support customer satisfaction through timely execution of order requirements and will deliver quality customer service when interfacing with customers.
Is there an emphasis on teamwork in this position?
Yes, the role requires active collaboration and support within the operations team to ensure effective fulfillment of tasks and customer satisfaction.
Are there opportunities for growth in this position?
While this role focuses on routine tasks, there are opportunities to learn and gain experience in more complex tasks under the guidance of senior team members.
How does Equinix ensure an equitable work environment for its employees?
Equinix embraces diversity in thought and contribution and is committed to providing an equitable work environment as part of its core values.
What types of installations will this position support?
The position supports routine intra-cage and infrastructure installations, including basic equipment setups such as ladder racks, cable management systems, and ground cabinets under supervision.
Is there any assistance provided for individuals with disabilities during the employment process?
Yes, Equinix is committed to ensuring that the employment process is open to all individuals, including those with disabilities, and provides assistance or accommodations as needed.