Large

Equinix is a leading global data centre and interconnection company, specialising in providing secure and reliable infrastructure solutions for businesses to connect and collaborate. Their ultimate mission is to enable digital transformation and innovation by offering a platform that allows organisations to seamlessly interconnect with partners, customers, and ecosystems. Equinix's purpose is to empower businesses with the tools and capabilities to thrive in a digital world, supporting them in leveraging the power of interconnected data centres to enhance performance, expand reach, and drive growth while maintaining the highest standards of security and sustainability.

Technology

Equinix

Data Science

You need advanced Microsoft skills, strong prioritization, organization, decision-making abilities, written and verbal fluency in English and German, and experience supporting a VP in a diverse environment.

You will plan meetings and events, manage calendars and travel, handle communications, maintain supplies, coordinate projects, and oversee budgeting and expenses for the team.

Customer Relations

People, HR & Administration

Frankfurt

Who are we? Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals. A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.  Job Summary We are looking for an enthusiastic Executive Assistant to support our VP of Sales in our Frankfurt office. Experience in supporting senior executives in a fast-paced, global organization is preferred. The ideal candidate is dedicated, resourceful, and demonstrates exceptional attention to detail and professionalism. Strong organizational and communication skills, along with the ability to manage priorities, are essential. Responsibilities Meeting and Event Planning/Preparation * Organizes meetings and develops agendas and meeting materials (such as presentations and reports) as needed * Prepares meeting rooms, ordering catering for both internal and external facing meetings * Providing a warm and friendly welcome for external visitors and greeting them upon arrival * Plans and organizes business unit special events Communications * Maintains confidentiality and professionally deals with highly sensitive information * Acting as the first point of contact for external and internal inquiries, dealing with both difficult and sometimes highly confidential/sensitive issues * Manages the office and ordering and restocking supplies when needed Special Projects * Coordinates special projects as needed, e.g., regular and ad hoc social and company events Budgeting and Expense Management * Manages departmental budgets * Processes expense reports and POs and proactively manage these to completion Calendar Management and Travel * Coordinates and manages complex calendars over multiple time zones * Makes travel arrangements as needed * Supporting the wider senior management team when needed Qualifications * Advanced proficiency in Microsoft Applications, including Word, Excel, PowerPoint, and Outlook * Ability to prioritize and re-prioritize in a dynamic environment * Highly organized and detail-oriented with an ability to work on your initiative * Ability to execute tasks and make decisions with little supervision * Standout colleague with a customer service focus and the ability to relate to employees with a wide variety of personalities and functional expertise * A great sense of humour is always appreciated * Bachelor’s degree desired * Excellent written and verbal communication skills * Fluency in English and German is a requirement * Experience working as an Assistant or Executive Assistant supporting a VP or similar * Experience working in a culturally diverse and global company is a plus * Desire to thrive at Equinix and change the way the world connects Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, colour, national origin, sex, sexual orientation, gender identity or expression, age, status as a protected veteran, or status as a qualified individual with disability. Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form. Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

Who are we?Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success. Job SummaryWe are looking for an enthusiastic Executive Assistant to support our VP of Sales in our Frankfurt office. Experience in supporting senior executives in a fast-paced, global organization is preferred. The ideal candidate is dedicated, resourceful, and demonstrates exceptional attention to detail and professionalism. Strong organizational and communication skills, along with the ability to manage priorities, are essential.ResponsibilitiesMeeting and Event Planning/Preparation * Organizes meetings and develops agendas and meeting materials (such as presentations and reports) as needed * Prepares meeting rooms, ordering catering for both internal and external facing meetings * Providing a warm and friendly welcome for external visitors and greeting them upon arrival * Plans and organizes business unit special events      Communications * Maintains confidentiality and professionally deals with highly sensitive information * Acting as the first point of contact for external and internal inquiries, dealing with both difficult and sometimes highly confidential/sensitive issues * Manages the office and ordering and restocking supplies when needed      Special Projects * Coordinates special projects as needed, e.g., regular and ad hoc social and company events      Budgeting and Expense Management * Manages departmental budgets * Processes expense reports and POs and proactively manage these to completion      Calendar Management and Travel * Coordinates and manages complex calendars over multiple time zones * Makes travel arrangements as needed * Supporting the wider senior management team when needed      Qualifications * Advanced proficiency in Microsoft Applications, including Word, Excel, PowerPoint, and Outlook * Ability to prioritize and re-prioritize in a dynamic environment * Highly organized and detail-oriented with an ability to work on your initiative * Ability to execute tasks and make decisions with little supervision * Standout colleague with a customer service focus and the ability to relate to employees with a wide variety of personalities and functional expertise * A great sense of humour is always appreciated * Bachelor’s degree desired * Excellent written and verbal communication skills * Fluency in English and German is a requirement * Experience working as an Assistant or Executive Assistant supporting a VP or similar * Experience working in a culturally diverse and global company is a plus * Desire to thrive at Equinix and change the way the world connects      Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, colour, national origin, sex, sexual orientation, gender identity or expression, age, status as a protected veteran, or status as a qualified individual with disability.Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

Executive Assistant - Equinix

&lt;strong&gt;Who are we?&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.&lt;br&gt;&lt;br&gt;A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success. &lt;br&gt;&lt;br&gt;&lt;strong&gt;Job Summary&lt;br&gt;&lt;br&gt;&lt;/strong&gt;We are looking for an enthusiastic Executive Assistant to support our VP of Sales in our Frankfurt office. Experience in supporting senior executives in a fast-paced, global organization is preferred. The ideal candidate is dedicated, resourceful, and demonstrates exceptional attention to detail and professionalism. Strong organizational and communication skills, along with the ability to manage priorities, are essential.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Responsibilities&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Meeting and Event Planning/Preparation&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Organizes meetings and develops agendas and meeting materials (such as presentations and reports) as needed&lt;/li&gt;&lt;li&gt;Prepares meeting rooms, ordering catering for both internal and external facing meetings&lt;/li&gt;&lt;li&gt;Providing a warm and friendly welcome for external visitors and greeting them upon arrival&lt;/li&gt;&lt;li&gt;Plans and organizes business unit special events&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Communications&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Maintains confidentiality and professionally deals with highly sensitive information&lt;/li&gt;&lt;li&gt;Acting as the first point of contact for external and internal inquiries, dealing with both difficult and sometimes highly confidential/sensitive issues&lt;/li&gt;&lt;li&gt;Manages the office and ordering and restocking supplies when needed&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Special Projects&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Coordinates special projects as needed, e.g., regular and ad hoc social and company events&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Budgeting and Expense Management&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Manages departmental budgets&lt;/li&gt;&lt;li&gt;Processes expense reports and POs and proactively manage these to completion&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Calendar Management and Travel&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Coordinates and manages complex calendars over multiple time zones&lt;/li&gt;&lt;li&gt;Makes travel arrangements as needed&lt;/li&gt;&lt;li&gt;Supporting the wider senior management team when needed&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Qualifications&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Advanced proficiency in Microsoft Applications, including Word, Excel, PowerPoint, and Outlook&lt;/li&gt;&lt;li&gt;Ability to prioritize and re-prioritize in a dynamic environment&lt;/li&gt;&lt;li&gt;Highly organized and detail-oriented with an ability to work on your initiative&lt;/li&gt;&lt;li&gt;Ability to execute tasks and make decisions with little supervision&lt;/li&gt;&lt;li&gt;Standout colleague with a customer service focus and the ability to relate to employees with a wide variety of personalities and functional expertise&lt;/li&gt;&lt;li&gt;A great sense of humour is always appreciated&lt;/li&gt;&lt;li&gt;Bachelor’s degree desired&lt;/li&gt;&lt;li&gt;Excellent written and verbal communication skills&lt;/li&gt;&lt;li&gt;Fluency in English and German is a requirement&lt;/li&gt;&lt;li&gt;Experience working as an Assistant or Executive Assistant supporting a VP or similar&lt;/li&gt;&lt;li&gt;Experience working in a culturally diverse and global company is a plus&lt;/li&gt;&lt;li&gt;Desire to thrive at Equinix and change the way the world connects&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, colour, national origin, sex, sexual orientation, gender identity or expression, age, status as a protected veteran, or status as a qualified individual with disability.&lt;br&gt;&lt;br&gt;Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.&lt;br&gt;&lt;br&gt;Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

Executive Assistant

You should be proficient in German and English, have a basic IT or telecom background, and show strong customer service skills and a willingness to learn technical skills.

You will manage work orders, assist with equipment installations and connections, perform basic testing, support customer interactions, and provide on-site assistance.

IT & Cybersecurity

Who are we? Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals. Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success. Why Join Us? At Equinix, we understand that many applicants may hesitate to apply unless they meet every requirement. We value diverse experiences and backgrounds, and if you’re excited about this role and believe it challenges you, we encourage you to apply, even if you don’t meet all the criteria. Job Summary: As an Entry-Level Customer Operations Data Center Technician, you will assist in handling work order requests, maintain documentation, and support various tasks in our data center. This role includes racking and stacking equipment, assisting with installations and cross-connects, conducting basic testing, and troubleshooting under supervision. You will also support operations and security teams, ensure customer satisfaction, manage deployment expectations, and provide on-site support. Join our amazing team in FR5, Frankfurt! Key Responsibilities: * Queue Management / Reporting: * Check Work Orders: Look at requests for work that need to be done and respond to them quickly. * Keep Records: Write down what you do in a system so everyone knows the status of each request. * Installations: * ** Set Up Equipment:** Assist in placing and securing customer equipment in racks (like shelves for servers). * Support Basic Installations: Help with simple tasks like organizing cables and setting up equipment. * Cross-Connect: * Assist with Connections: Help with connecting cables and making changes as needed for customer setups. * Testing / Troubleshooting: * Help Test Equipment: Support basic tests to check if equipment is working properly. * Fix Simple Problems: Help identify and solve easy issues with guidance from more experienced team members. * Stakeholder Partnership: * Work with Other Teams: Collaborate with other teams, like operations and security, when needed. * Customer Management: * Keep Customers: Make sure customers are satisfied by following the steps needed to complete their requests. * Provide Good Service: Be friendly and helpful when interacting with customers. * Manage Expectations: Help customers understand what to expect for new installations or services. * On-Site Support: * Provide On-Site Help: Assist customers and visitors by helping them access the facility and guiding them where they need to go. Requirements: * Language Skills: Proficiency in German and English. * Educational Background: Completed training in IT, Telecommunications, or a related field is a plus but not mandatory. * Experience: Any hands-on experience in IT, hardware maintenance, or installation is beneficial but not required. * Customer Service: A strong orientation towards customer service and satisfaction. * Technical Skills: Basic computer skills and a willingness to learn more. What We Offer: * An unlimited employment contract. * 30 days of vacation per year. * Compensation for overtime or time off in lieu. * Company pension contributions and retirement benefits. * Subsidy for public transportation and lunch. * Job bike program. * Partial coverage of gym or sports club membership fees. * Company stock program. * Participation in sports events and company activities. * Work clothing provided. * A supportive team and a corporate culture that encourages energy and initiative. Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form. Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

Who are we?Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.Why Join Us?At Equinix, we understand that many applicants may hesitate to apply unless they meet every requirement. We value diverse experiences and backgrounds, and if you’re excited about this role and believe it challenges you, we encourage you to apply, even if you don’t meet all the criteria.Job Summary:As an Entry-Level Customer Operations Data Center Technician, you will assist in handling work order requests, maintain documentation, and support various tasks in our data center. This role includes racking and stacking equipment, assisting with installations and cross-connects, conducting basic testing, and troubleshooting under supervision. You will also support operations and security teams, ensure customer satisfaction, manage deployment expectations, and provide on-site support. Join our amazing team in FR5, Frankfurt!Key Responsibilities: * Queue Management / Reporting: * Check Work Orders: Look at requests for work that need to be done and respond to them quickly. * Keep Records: Write down what you do in a system so everyone knows the status of each request. * Installations: * ** Set Up Equipment:** Assist in placing and securing customer equipment in racks (like shelves for servers). * Support Basic Installations: Help with simple tasks like organizing cables and setting up equipment. * Cross-Connect: * Assist with Connections: Help with connecting cables and making changes as needed for customer setups. * Testing / Troubleshooting: * Help Test Equipment: Support basic tests to check if equipment is working properly. * Fix Simple Problems: Help identify and solve easy issues with guidance from more experienced team members. * Stakeholder Partnership: * Work with Other Teams: Collaborate with other teams, like operations and security, when needed. * Customer Management: * Keep Customers: Make sure customers are satisfied by following the steps needed to complete their requests. * Provide Good Service: Be friendly and helpful when interacting with customers. * Manage Expectations: Help customers understand what to expect for new installations or services. * On-Site Support: * Provide On-Site Help: Assist customers and visitors by helping them access the facility and guiding them where they need to go.      Requirements: * Language Skills: Proficiency in German and English. * Educational Background: Completed training in IT, Telecommunications, or a related field is a plus but not mandatory. * Experience: Any hands-on experience in IT, hardware maintenance, or installation is beneficial but not required. * Customer Service: A strong orientation towards customer service and satisfaction. * Technical Skills: Basic computer skills and a willingness to learn more.      What We Offer: * An unlimited employment contract. * 30 days of vacation per year. * Compensation for overtime or time off in lieu. * Company pension contributions and retirement benefits. * Subsidy for public transportation and lunch. * Job bike program. * Partial coverage of gym or sports club membership fees. * Company stock program. * Participation in sports events and company activities. * Work clothing provided. * A supportive team and a corporate culture that encourages energy and initiative.      Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

Data Centre Technician - Entry Level/Career Transition (f/m/d) - Equinix

&lt;strong&gt;Who are we?&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.&lt;br&gt;&lt;br&gt;Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.&lt;br&gt;&lt;br&gt;Why Join Us?&lt;br&gt;&lt;br&gt;At Equinix, we understand that many applicants may hesitate to apply unless they meet every requirement. We value diverse experiences and backgrounds, and if you’re excited about this role and believe it challenges you, we encourage you to apply, even if you don’t meet all the criteria.&lt;br&gt;&lt;br&gt;Job Summary:&lt;br&gt;&lt;br&gt;As an Entry-Level Customer Operations Data Center Technician, you will assist in handling work order requests, maintain documentation, and support various tasks in our data center. This role includes racking and stacking equipment, assisting with installations and cross-connects, conducting basic testing, and troubleshooting under supervision. You will also support operations and security teams, ensure customer satisfaction, manage deployment expectations, and provide on-site support. Join our amazing team in FR5, Frankfurt!&lt;br&gt;&lt;br&gt;Key Responsibilities:&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt; Queue Management / Reporting:&lt;/li&gt;&lt;li&gt;Check Work Orders: Look at requests for work that need to be done and respond to them quickly.&lt;/li&gt;&lt;li&gt;Keep Records: Write down what you do in a system so everyone knows the status of each request.&lt;/li&gt;&lt;li&gt; Installations:&lt;/li&gt;&lt;li&gt;** Set Up Equipment:** Assist in placing and securing customer equipment in racks (like shelves for servers).&lt;/li&gt;&lt;li&gt;Support Basic Installations: Help with simple tasks like organizing cables and setting up equipment.&lt;/li&gt;&lt;li&gt; Cross-Connect:&lt;/li&gt;&lt;li&gt;Assist with Connections: Help with connecting cables and making changes as needed for customer setups.&lt;/li&gt;&lt;li&gt; Testing / Troubleshooting:&lt;/li&gt;&lt;li&gt;Help Test Equipment: Support basic tests to check if equipment is working properly.&lt;/li&gt;&lt;li&gt;Fix Simple Problems: Help identify and solve easy issues with guidance from more experienced team members.&lt;/li&gt;&lt;li&gt; Stakeholder Partnership:&lt;/li&gt;&lt;li&gt;Work with Other Teams: Collaborate with other teams, like operations and security, when needed.&lt;/li&gt;&lt;li&gt; Customer Management:&lt;/li&gt;&lt;li&gt;Keep Customers: Make sure customers are satisfied by following the steps needed to complete their requests.&lt;/li&gt;&lt;li&gt;Provide Good Service: Be friendly and helpful when interacting with customers.&lt;/li&gt;&lt;li&gt;Manage Expectations: Help customers understand what to expect for new installations or services.&lt;/li&gt;&lt;li&gt; On-Site Support:&lt;/li&gt;&lt;li&gt;Provide On-Site Help: Assist customers and visitors by helping them access the facility and guiding them where they need to go.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Requirements:&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Language Skills: Proficiency in German and English.&lt;/li&gt;&lt;li&gt;Educational Background: Completed training in IT, Telecommunications, or a related field is a plus but not mandatory.&lt;/li&gt;&lt;li&gt;Experience: Any hands-on experience in IT, hardware maintenance, or installation is beneficial but not required.&lt;/li&gt;&lt;li&gt;Customer Service: A strong orientation towards customer service and satisfaction.&lt;/li&gt;&lt;li&gt;Technical Skills: Basic computer skills and a willingness to learn more.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;What We Offer:&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;An unlimited employment contract.&lt;/li&gt;&lt;li&gt;30 days of vacation per year.&lt;/li&gt;&lt;li&gt;Compensation for overtime or time off in lieu.&lt;/li&gt;&lt;li&gt;Company pension contributions and retirement benefits.&lt;/li&gt;&lt;li&gt;Subsidy for public transportation and lunch.&lt;/li&gt;&lt;li&gt;Job bike program.&lt;/li&gt;&lt;li&gt;Partial coverage of gym or sports club membership fees.&lt;/li&gt;&lt;li&gt;Company stock program.&lt;/li&gt;&lt;li&gt;Participation in sports events and company activities.&lt;/li&gt;&lt;li&gt;Work clothing provided.&lt;/li&gt;&lt;li&gt;A supportive team and a corporate culture that encourages energy and initiative.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.&lt;br&gt;&lt;br&gt;Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

Data Centre Technician - Entry Level/Career Transition (f/m/d)

You need a Bachelor's in Business or related field, Customer Success experience, management background preferred, strong communication skills, data analysis ability, and willingness to travel.

You will lead a team of CSMs, drive customer success initiatives, manage escalations, foster cross-functional collaborations, and optimize team performance to enhance customer retention and satisfaction.

Business, Operations & Strategy

Who are we? Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals. A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.  Manager, Customer Success Job Summary At Equinix, we make the internet work faster, better, and more reliably. We hire talented people who thrive on solving hard problems and give them opportunities to hone new skills, try innovative approaches, and grow in new directions. Our culture is at the heart of our success, and it is our authentic, humble, gritty people who build The Magic of Equinix. We share a real passion for winning and put the customer at the center of everything we do. Global Customer Care and Experience (GCCX) organization comprises several customer facing and non-customer facing functions to include Customer Success Managers (CSM). We continue to grow and evolve, and include many change initiatives impacting processes, tools and globalization of roles and responsibilities. To ensure continued success, we are looking to hire a Manager of our Platform Alliance Customer Success Team. The successful candidate will be responsible for the team driving Customer Success for our Platform Alliance accounts, including xScale and Channel. These accounts are the largest and most strategic for Equinix . As a trusted partner, the CSM manages the on-going customer relationship and serves as the primary point of contact throughout the customer journey, responsible for overall customer experience The CSM Team are committed advocates for our customers, empowering them with the guidance and support they need to adopt and achieve value from Platform Equinix. The Manager will play a pivotal lead role for the Team. Responsibilities People Management * Hires, onboards and leads team of CSM’s to support our customers * Develops team of CSM’s to support our customers reactively and proactively in the scope of the CSM role * Keeps and Takes appropriate action on Employee Satisfaction Surveys (Pulse) Strategic Focus * Ensures Strategic alignment of team with Company and Org Priorities and Goals * Creates and promotes a team environment that focuses on customer retention and growth (eg. Success Leads) * Drives and identifies initiatives that deepen the customer relationship (eg. Customer Success Plans) Collaboration * Develops and builds strong partner relationships at a managerial level with Segment/Regional/Country Leaders, Sales, Data Center Management, Operations and other cross-functional teams to raise awareness and drive resolution of customer-impacting issues Project Management * Participates/leads special projects and assists in designating work to team Customer Management * Develops relationships with key Customer Contacts * Serves as an Escalation point internally and externally for issues * Evaluates special terms and conditions and makes recommendations * Keeps pulse of customers Account Alignment * Creates account distribution and alignment to include alignment with Customers, Sales, Geography, Tier * Manages and distributes workload across team to achieve efficiency in driving customer satisfaction Service Improvement * Participates in/leads team and stakeholders in service improvement initiatives * Creates/refines policies and procedures Resource Management (people, finances etc.) * Will provide management updates on a variety of resource management KPI's. Is an escalation point for the team for solving resource/budgetary issues. Contributes and/or responsible for resource planning (people, finances etc.) activities Qualifications * Bachelor’s degree in Business, Management, or related field. Advanced degree preferred * Proven years Customer Success/Account Management Experience * Proven years of Management experience preferred * Excellent communication, active listening and strategic questioning skills * Ability to analyze and utilize customer data to drive decision-making and strategy development * Must be able to travel both domestically and internationally Translated Version L'organisation Global Customer Care and Experience (GCCX) comprend plusieurs fonctions en contact avec les clients et d'autres qui ne le sont pas, dont les Customer Success Managers (CSM). Nous continuons à croître et à évoluer, et comprenons de nombreuses initiatives de changement ayant un impact sur les processus, les outils et la mondialisation des rôles et des responsabilités. Pour assurer la poursuite de notre succès, nous cherchons à recruter un responsable de l'équipe chargée de la réussite des clients de Platform Alliance. Le candidat retenu sera responsable de l'équipe chargée de la réussite des clients pour nos comptes Platform Alliance, y compris xScale et Channel. Ces comptes sont les plus importants et les plus stratégiques pour Equinix. En tant que partenaire de confiance, le CSM gère la relation client en cours et sert de point de contact principal tout au long du parcours client, responsable de l'expérience client globale. L'équipe CSM se fait le défenseur engagé de nos clients, en leur donnant les conseils et l'assistance dont ils ont besoin pour adopter la plate-forme Equinix et en tirer de la valeur. Le responsable jouera un rôle de premier plan au sein de l'équipe. Responsabilités: Gestion du personnel * Embauche, intègre et dirige une équipe de CSM pour soutenir nos clients * Développe l'équipe de CSM pour soutenir nos clients de manière réactive et proactive dans le cadre du rôle de CSM * Tient à jour les enquêtes de satisfaction des employés (Pulse) et prend les mesures qui s'imposent Orientation stratégique * Veille à l'alignement stratégique de l'équipe sur les priorités et les objectifs de l'entreprise et de l'organisation * Créer et promouvoir un environnement d'équipe qui se concentre sur la fidélisation et la croissance des clients (ex. Success Leads) * Pilote et identifie les initiatives qui approfondissent la relation avec le client (par exemple, les plans de réussite du client) Collaboration * Développe et construit de solides relations de partenariat au niveau managérial avec les responsables de segment/région/pays, les ventes, la gestion des centres de données, les opérations et d'autres équipes interfonctionnelles afin de sensibiliser et de conduire la résolution des problèmes ayant un impact sur les clients Gestion de projets * Participer à des projets spéciaux ou les diriger et aider à confier le travail à l'équipe Gestion des clients * Développe des relations avec les principaux contacts clients * Servir de point d'escalade en interne et en externe pour les problèmes * Évalue les conditions spéciales et fait des recommandations * Prendre le pouls des clients Alignement des comptes * Créer la distribution et l'alignement des comptes pour inclure l'alignement avec les clients, les ventes, la géographie, le niveau * Gère et distribue la charge de travail au sein de l'équipe afin d'atteindre l'efficacité nécessaire à la satisfaction des clients Amélioration des services * Participe et dirige l'équipe et les parties prenantes dans les initiatives d'amélioration du service * Créer/affiner les politiques et les procédures Gestion des ressources (humaines, financières, etc.) * Fournit à la direction des mises à jour sur une variété d'indicateurs clés de performance en matière de gestion des ressources. Constitue un point d'escalade pour l'équipe afin de résoudre les problèmes de ressources/budgétaires. Contribue aux activités de planification des ressources (humaines, financières, etc.) et/ou en est responsable Qualifications requises: * Licence en commerce, en gestion ou dans un domaine connexe. Diplôme supérieur de préférence * Nombreuses années d'expérience en matière de gestion des comptes et de succès auprès des clients * Expérience confirmée en matière de gestion, de préférence * Excellentes aptitudes à la communication, à l'écoute active et au questionnement stratégique * Capacité à analyser et à utiliser les données relatives aux clients pour prendre des décisions et élaborer des stratégies * Capacité à voyager à l'intérieur du pays et à l'étranger Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form. Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

Who are we?Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success. Manager, Customer SuccessJob SummaryAt Equinix, we make the internet work faster, better, and more reliably. We hire talented people who thrive on solving hard problems and give them opportunities to hone new skills, try innovative approaches, and grow in new directions. Our culture is at the heart of our success, and it is our authentic, humble, gritty people who build The Magic of Equinix. We share a real passion for winning and put the customer at the center of everything we do.Global Customer Care and Experience (GCCX) organization comprises several customer facing and non-customer facing functions to include Customer Success Managers (CSM). We continue to grow and evolve, and include many change initiatives impacting processes, tools and globalization of roles and responsibilities. To ensure continued success, we are looking to hire a Manager of our Platform Alliance Customer Success Team.The successful candidate will be responsible for the team driving Customer Success for our Platform Alliance accounts, including xScale and Channel. These accounts are the largest and most strategic for Equinix . As a trusted partner, the CSM manages the on-going customer relationship and serves as the primary point of contact throughout the customer journey, responsible for overall customer experienceThe CSM Team are committed advocates for our customers, empowering them with the guidance and support they need to adopt and achieve value from Platform Equinix. The Manager will play a pivotal lead role for the Team.ResponsibilitiesPeople Management * Hires, onboards and leads team of CSM’s to support our customers * Develops team of CSM’s to support our customers reactively and proactively in the scope of the CSM role * Keeps and Takes appropriate action on Employee Satisfaction Surveys (Pulse)      Strategic Focus * Ensures Strategic alignment of team with Company and Org Priorities and Goals * Creates and promotes a team environment that focuses on customer retention and growth (eg. Success Leads) * Drives and identifies initiatives that deepen the customer relationship (eg. Customer Success Plans)      Collaboration * Develops and builds strong partner relationships at a managerial level with Segment/Regional/Country Leaders, Sales, Data Center Management, Operations and other cross-functional teams to raise awareness and drive resolution of customer-impacting issues      Project Management * Participates/leads special projects and assists in designating work to team      Customer Management * Develops relationships with key Customer Contacts * Serves as an Escalation point internally and externally for issues * Evaluates special terms and conditions and makes recommendations * Keeps pulse of customers      Account Alignment * Creates account distribution and alignment to include alignment with Customers, Sales, Geography, Tier * Manages and distributes workload across team to achieve efficiency in driving customer satisfaction      Service Improvement * Participates in/leads team and stakeholders in service improvement initiatives * Creates/refines policies and procedures      Resource Management (people, finances etc.) * Will provide management updates on a variety of resource management KPI's. Is an escalation point for the team for solving resource/budgetary issues. Contributes and/or responsible for resource planning (people, finances etc.) activities      Qualifications * Bachelor’s degree in Business, Management, or related field. Advanced degree preferred * Proven years Customer Success/Account Management Experience * Proven years of Management experience preferred * Excellent communication, active listening and strategic questioning skills * Ability to analyze and utilize customer data to drive decision-making and strategy development * Must be able to travel both domestically and internationally      Translated VersionL'organisation Global Customer Care and Experience (GCCX) comprend plusieurs fonctions en contact avec les clients et d'autres qui ne le sont pas, dont les Customer Success Managers (CSM). Nous continuons à croître et à évoluer, et comprenons de nombreuses initiatives de changement ayant un impact sur les processus, les outils et la mondialisation des rôles et des responsabilités. Pour assurer la poursuite de notre succès, nous cherchons à recruter un responsable de l'équipe chargée de la réussite des clients de Platform Alliance.Le candidat retenu sera responsable de l'équipe chargée de la réussite des clients pour nos comptes Platform Alliance, y compris xScale et Channel. Ces comptes sont les plus importants et les plus stratégiques pour Equinix. En tant que partenaire de confiance, le CSM gère la relation client en cours et sert de point de contact principal tout au long du parcours client, responsable de l'expérience client globale.L'équipe CSM se fait le défenseur engagé de nos clients, en leur donnant les conseils et l'assistance dont ils ont besoin pour adopter la plate-forme Equinix et en tirer de la valeur. Le responsable jouera un rôle de premier plan au sein de l'équipe.Responsabilités:Gestion du personnel * Embauche, intègre et dirige une équipe de CSM pour soutenir nos clients * Développe l'équipe de CSM pour soutenir nos clients de manière réactive et proactive dans le cadre du rôle de CSM * Tient à jour les enquêtes de satisfaction des employés (Pulse) et prend les mesures qui s'imposent      Orientation stratégique * Veille à l'alignement stratégique de l'équipe sur les priorités et les objectifs de l'entreprise et de l'organisation * Créer et promouvoir un environnement d'équipe qui se concentre sur la fidélisation et la croissance des clients (ex. Success Leads) * Pilote et identifie les initiatives qui approfondissent la relation avec le client (par exemple, les plans de réussite du client)      Collaboration * Développe et construit de solides relations de partenariat au niveau managérial avec les responsables de segment/région/pays, les ventes, la gestion des centres de données, les opérations et d'autres équipes interfonctionnelles afin de sensibiliser et de conduire la résolution des problèmes ayant un impact sur les clients      Gestion de projets * Participer à des projets spéciaux ou les diriger et aider à confier le travail à l'équipe      Gestion des clients * Développe des relations avec les principaux contacts clients * Servir de point d'escalade en interne et en externe pour les problèmes * Évalue les conditions spéciales et fait des recommandations * Prendre le pouls des clients      Alignement des comptes * Créer la distribution et l'alignement des comptes pour inclure l'alignement avec les clients, les ventes, la géographie, le niveau * Gère et distribue la charge de travail au sein de l'équipe afin d'atteindre l'efficacité nécessaire à la satisfaction des clients      Amélioration des services * Participe et dirige l'équipe et les parties prenantes dans les initiatives d'amélioration du service * Créer/affiner les politiques et les procédures      Gestion des ressources (humaines, financières, etc.) * Fournit à la direction des mises à jour sur une variété d'indicateurs clés de performance en matière de gestion des ressources. Constitue un point d'escalade pour l'équipe afin de résoudre les problèmes de ressources/budgétaires. Contribue aux activités de planification des ressources (humaines, financières, etc.) et/ou en est responsable      Qualifications requises: * Licence en commerce, en gestion ou dans un domaine connexe. Diplôme supérieur de préférence * Nombreuses années d'expérience en matière de gestion des comptes et de succès auprès des clients * Expérience confirmée en matière de gestion, de préférence * Excellentes aptitudes à la communication, à l'écoute active et au questionnement stratégique * Capacité à analyser et à utiliser les données relatives aux clients pour prendre des décisions et élaborer des stratégies * Capacité à voyager à l'intérieur du pays et à l'étranger      Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

Manager, Customer Success - Equinix

&lt;strong&gt;Who are we?&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.&lt;br&gt;&lt;br&gt;A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success. &lt;br&gt;&lt;br&gt;Manager, Customer Success&lt;br&gt;&lt;br&gt;&lt;strong&gt;Job Summary&lt;br&gt;&lt;br&gt;&lt;/strong&gt;At Equinix, we make the internet work faster, better, and more reliably. We hire talented people who thrive on solving hard problems and give them opportunities to hone new skills, try innovative approaches, and grow in new directions. Our culture is at the heart of our success, and it is our authentic, humble, gritty people who build The Magic of Equinix. We share a real passion for winning and put the customer at the center of everything we do.&lt;br&gt;&lt;br&gt;Global Customer Care and Experience (GCCX) organization comprises several customer facing and non-customer facing functions to include Customer Success Managers (CSM). We continue to grow and evolve, and include many change initiatives impacting processes, tools and globalization of roles and responsibilities. To ensure continued success, we are looking to hire a Manager of our Platform Alliance Customer Success Team.&lt;br&gt;&lt;br&gt;The successful candidate will be responsible for the team driving Customer Success for our Platform Alliance accounts, including xScale and Channel. These accounts are the largest and most strategic for Equinix . As a trusted partner, the CSM manages the on-going customer relationship and serves as the primary point of contact throughout the customer journey, responsible for overall customer experience&lt;br&gt;&lt;br&gt;The CSM Team are committed advocates for our customers, empowering them with the guidance and support they need to adopt and achieve value from Platform Equinix. The Manager will play a pivotal lead role for the Team.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Responsibilities&lt;br&gt;&lt;br&gt;&lt;/strong&gt;People Management&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Hires, onboards and leads team of CSM’s to support our customers&lt;/li&gt;&lt;li&gt;Develops team of CSM’s to support our customers reactively and proactively in the scope of the CSM role&lt;/li&gt;&lt;li&gt;Keeps and Takes appropriate action on Employee Satisfaction Surveys (Pulse)&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Strategic Focus&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Ensures Strategic alignment of team with Company and Org Priorities and Goals&lt;/li&gt;&lt;li&gt;Creates and promotes a team environment that focuses on customer retention and growth (eg. Success Leads)&lt;/li&gt;&lt;li&gt;Drives and identifies initiatives that deepen the customer relationship (eg. Customer Success Plans)&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Collaboration&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Develops and builds strong partner relationships at a managerial level with Segment/Regional/Country Leaders, Sales, Data Center Management, Operations and other cross-functional teams to raise awareness and drive resolution of customer-impacting issues&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Project Management&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Participates/leads special projects and assists in designating work to team&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Customer Management&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Develops relationships with key Customer Contacts&lt;/li&gt;&lt;li&gt;Serves as an Escalation point internally and externally for issues&lt;/li&gt;&lt;li&gt;Evaluates special terms and conditions and makes recommendations&lt;/li&gt;&lt;li&gt;Keeps pulse of customers&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Account Alignment&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Creates account distribution and alignment to include alignment with Customers, Sales, Geography, Tier&lt;/li&gt;&lt;li&gt;Manages and distributes workload across team to achieve efficiency in driving customer satisfaction&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Service Improvement&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Participates in/leads team and stakeholders in service improvement initiatives&lt;/li&gt;&lt;li&gt;Creates/refines policies and procedures&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Resource Management (people, finances etc.)&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Will provide management updates on a variety of resource management KPI's. Is an escalation point for the team for solving resource/budgetary issues. Contributes and/or responsible for resource planning (people, finances etc.) activities&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Qualifications&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Bachelor’s degree in Business, Management, or related field. Advanced degree preferred&lt;/li&gt;&lt;li&gt;Proven years Customer Success/Account Management Experience &lt;/li&gt;&lt;li&gt;Proven years of Management experience preferred&lt;/li&gt;&lt;li&gt;Excellent communication, active listening and strategic questioning skills&lt;/li&gt;&lt;li&gt;Ability to analyze and utilize customer data to drive decision-making and strategy development&lt;/li&gt;&lt;li&gt;Must be able to travel both domestically and internationally&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;em&gt;Translated Version&lt;br&gt;&lt;br&gt;&lt;/em&gt;L'organisation Global Customer Care and Experience (GCCX) comprend plusieurs fonctions en contact avec les clients et d'autres qui ne le sont pas, dont les Customer Success Managers (CSM). Nous continuons à croître et à évoluer, et comprenons de nombreuses initiatives de changement ayant un impact sur les processus, les outils et la mondialisation des rôles et des responsabilités. Pour assurer la poursuite de notre succès, nous cherchons à recruter un responsable de l'équipe chargée de la réussite des clients de Platform Alliance.&lt;br&gt;&lt;br&gt;Le candidat retenu sera responsable de l'équipe chargée de la réussite des clients pour nos comptes Platform Alliance, y compris xScale et Channel. Ces comptes sont les plus importants et les plus stratégiques pour Equinix. En tant que partenaire de confiance, le CSM gère la relation client en cours et sert de point de contact principal tout au long du parcours client, responsable de l'expérience client globale.&lt;br&gt;&lt;br&gt;L'équipe CSM se fait le défenseur engagé de nos clients, en leur donnant les conseils et l'assistance dont ils ont besoin pour adopter la plate-forme Equinix et en tirer de la valeur. Le responsable jouera un rôle de premier plan au sein de l'équipe.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Responsabilités:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Gestion du personnel&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Embauche, intègre et dirige une équipe de CSM pour soutenir nos clients&lt;/li&gt;&lt;li&gt;Développe l'équipe de CSM pour soutenir nos clients de manière réactive et proactive dans le cadre du rôle de CSM&lt;/li&gt;&lt;li&gt;Tient à jour les enquêtes de satisfaction des employés (Pulse) et prend les mesures qui s'imposent&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Orientation stratégique&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Veille à l'alignement stratégique de l'équipe sur les priorités et les objectifs de l'entreprise et de l'organisation&lt;/li&gt;&lt;li&gt;Créer et promouvoir un environnement d'équipe qui se concentre sur la fidélisation et la croissance des clients (ex. Success Leads)&lt;/li&gt;&lt;li&gt;Pilote et identifie les initiatives qui approfondissent la relation avec le client (par exemple, les plans de réussite du client)&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Collaboration&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Développe et construit de solides relations de partenariat au niveau managérial avec les responsables de segment/région/pays, les ventes, la gestion des centres de données, les opérations et d'autres équipes interfonctionnelles afin de sensibiliser et de conduire la résolution des problèmes ayant un impact sur les clients&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Gestion de projets&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Participer à des projets spéciaux ou les diriger et aider à confier le travail à l'équipe&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Gestion des clients&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Développe des relations avec les principaux contacts clients&lt;/li&gt;&lt;li&gt;Servir de point d'escalade en interne et en externe pour les problèmes&lt;/li&gt;&lt;li&gt;Évalue les conditions spéciales et fait des recommandations&lt;/li&gt;&lt;li&gt;Prendre le pouls des clients&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Alignement des comptes&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Créer la distribution et l'alignement des comptes pour inclure l'alignement avec les clients, les ventes, la géographie, le niveau&lt;/li&gt;&lt;li&gt;Gère et distribue la charge de travail au sein de l'équipe afin d'atteindre l'efficacité nécessaire à la satisfaction des clients&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Amélioration des services&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Participe et dirige l'équipe et les parties prenantes dans les initiatives d'amélioration du service&lt;/li&gt;&lt;li&gt;Créer/affiner les politiques et les procédures&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Gestion des ressources (humaines, financières, etc.)&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Fournit à la direction des mises à jour sur une variété d'indicateurs clés de performance en matière de gestion des ressources. Constitue un point d'escalade pour l'équipe afin de résoudre les problèmes de ressources/budgétaires. Contribue aux activités de planification des ressources (humaines, financières, etc.) et/ou en est responsable&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Qualifications requises:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Licence en commerce, en gestion ou dans un domaine connexe. Diplôme supérieur de préférence&lt;/li&gt;&lt;li&gt;Nombreuses années d'expérience en matière de gestion des comptes et de succès auprès des clients&lt;/li&gt;&lt;li&gt;Expérience confirmée en matière de gestion, de préférence&lt;/li&gt;&lt;li&gt;Excellentes aptitudes à la communication, à l'écoute active et au questionnement stratégique&lt;/li&gt;&lt;li&gt;Capacité à analyser et à utiliser les données relatives aux clients pour prendre des décisions et élaborer des stratégies&lt;/li&gt;&lt;li&gt;Capacité à voyager à l'intérieur du pays et à l'étranger&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.&lt;br&gt;&lt;br&gt;Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

Equinix

Mission