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Data Center Technician

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Microsoft

14d ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Data
    IT & Cybersecurity
  • Berlin

AI generated summary

  • You need a high school diploma or GED, basic IT hardware knowledge, and pass Microsoft Cloud background checks. Preferred: IT support experience and relevant certifications like CompTIA.
  • You will troubleshoot hardware issues, perform quality checks, decommission and upgrade components, report incidents, and support fellow technicians while embodying company culture and values.

Requirements

  • Required Qualifications:
  • High school diploma, GED, or equivalent or basic knowledge of computer hardware and components supporting IT equipment or related technology.
  • Background Check Requirements:
  • Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
  • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
  • While not required, we also look for the following Preferred Qualifications:
  • Working knowledge in supporting IT equipment or related technology.
  • Applicable certifications: CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC).

Responsibilities

  • Performs diagnostics and troubleshooting following standard procedures, quickly identifies the cause(s) of issues, and replaces faulty components with minimal customer and business disruption.
  • Performs post-execution quality checks and verifies that grounding, staging, labeling, and cabling are set up properly according to safety protocols, deployment standards, and planned Network Design Tasks.
  • Decommissions hardware for simple changes and refreshes (e.g., memory upgrades, rebuilds following standard procedures with minimal guidance.
  • Follows procedures to communicate, report, and escalate incidents to appropriate Microsoft data center operations management units, Technician Leads, and engineering specialists.
  • Assists and provides guidance to other technicians to complete challenging or complex tasks.
  • Embodies our culture and values.

FAQs

What are the primary responsibilities of a Data Center Technician at Microsoft?

A Data Center Technician is responsible for staging, setting up, and performing hardware deployments, troubleshooting and diagnosing equipment issues, performing hardware decommissions, conducting post-execution quality checks, and providing guidance to peers.

What qualifications are required for the Data Center Technician position?

The required qualifications include a high school diploma, GED, or equivalent, along with basic knowledge of computer hardware and components supporting IT equipment or related technology.

Are there any preferred qualifications for this role?

Yes, preferred qualifications include a working knowledge of supporting IT equipment or related technology and applicable certifications such as CompTIA (A+, Server+, Network+) and Basic Structure Cabling (BSC).

What does the background check entail for this position?

The background check will include meeting Microsoft's, customer, and/or government security screening requirements, and candidates will need to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

What training and development opportunities does Microsoft offer to Data Center Technicians?

Microsoft provides training and growth opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications.

What is the work culture like at Microsoft for Data Center Technicians?

The work culture at Microsoft emphasizes a growth mindset, inclusion, collaboration, respect, integrity, and accountability, allowing employees to thrive both at work and beyond.

Is there a focus on sustainability within Microsoft's Data Centers?

Yes, environmental sustainability and optimization are key focuses in the design and operations of Microsoft's Data Centers as they evolve to meet changing business demands.

Will I need to provide any assistance to my peers in this role?

Yes, you will assist and provide guidance to other technicians to complete challenging or complex tasks as part of your responsibilities.

Can I apply for this position if I have a disability?

Yes, Microsoft is an equal opportunity employer and provides reasonable accommodations during the application process for individuals with disabilities.

When will I start my role if hired for the Data Center Technician position?

The starting date will be determined during the hiring process based on mutual agreement between the candidate and Microsoft.

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Microsoft

Technology
Industry
10,001+
Employees
1975
Founded Year

Mission & Purpose

Every company has a mission. What's ours? To empower every person and every organization to achieve more. We believe technology can and should be a force for good and that meaningful innovation contributes to a brighter world in the future and today. Our culture doesn’t just encourage curiosity; it embraces it. Each day we make progress together by showing up as our authentic selves. We show up with a learn-it-all mentality. We show up cheering on others, knowing their success doesn't diminish our own. We show up every day open to learning our own biases, changing our behavior, and inviting in differences. When we show up, we achieve more together. Microsoft operates in 190 countries and is made up of more than 220,000 passionate employees worldwide.