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Data Centre Technician - Entry Level/Career Transition (f/m/d)

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Equinix

1mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    IT & Cybersecurity
  • Frankfurt

AI generated summary

  • You should be proficient in German and English, have a basic IT or telecom background, and show strong customer service skills and a willingness to learn technical skills.
  • You will manage work orders, assist with equipment installations and connections, perform basic testing, support customer interactions, and provide on-site assistance.

Requirements

  • Language Skills: Proficiency in German and English.
  • Educational Background: Completed training in IT, Telecommunications, or a related field is a plus but not mandatory.
  • Experience: Any hands-on experience in IT, hardware maintenance, or installation is beneficial but not required.
  • Customer Service: A strong orientation towards customer service and satisfaction.
  • Technical Skills: Basic computer skills and a willingness to learn more.

Responsibilities

  • Queue Management / Reporting:
  • Check Work Orders: Look at requests for work that need to be done and respond to them quickly.
  • Keep Records: Write down what you do in a system so everyone knows the status of each request.
  • Installations:
  • Set Up Equipment: Assist in placing and securing customer equipment in racks (like shelves for servers).
  • Support Basic Installations: Help with simple tasks like organizing cables and setting up equipment.
  • Cross-Connect:
  • Assist with Connections: Help with connecting cables and making changes as needed for customer setups.
  • Testing / Troubleshooting:
  • Help Test Equipment: Support basic tests to check if equipment is working properly.
  • Fix Simple Problems: Help identify and solve easy issues with guidance from more experienced team members.
  • Stakeholder Partnership:
  • Work with Other Teams: Collaborate with other teams, like operations and security, when needed.
  • Customer Management:
  • Keep Customers: Make sure customers are satisfied by following the steps needed to complete their requests.
  • Provide Good Service: Be friendly and helpful when interacting with customers.
  • Manage Expectations: Help customers understand what to expect for new installations or services.
  • On-Site Support:
  • Provide On-Site Help: Assist customers and visitors by helping them access the facility and guiding them where they need to go.

FAQs

What is the job title for this role?

The job title is Data Centre Technician - Entry Level/Career Transition (f/m/d).

Where is the job location?

The job is located in FR5, Frankfurt.

What are the primary responsibilities of a Data Centre Technician?

The primary responsibilities include handling work order requests, maintaining documentation, assisting in installations, conducting basic testing, troubleshooting under supervision, supporting operations and security teams, ensuring customer satisfaction, and providing on-site support.

Is previous experience required for this position?

No previous experience is required, but any hands-on experience in IT, hardware maintenance, or installation is beneficial.

What educational background is preferred for applicants?

A completed training in IT, Telecommunications, or a related field is a plus but not mandatory.

Are there language requirements for this role?

Yes, proficiency in German and English is required.

What key skills are important for this position?

A strong orientation towards customer service, basic computer skills, and a willingness to learn are important skills for this position.

What employment benefits does Equinix offer?

Equinix offers an unlimited employment contract, 30 days of vacation per year, overtime compensation or time off in lieu, pension contributions, public transportation and lunch subsidies, a job bike program, partial coverage of gym fees, a company stock program, participation in sports events, work clothing, and a supportive team culture.

Is there any support for individuals with disabilities during the employment process?

Yes, Equinix is committed to ensuring an open employment process for all individuals, including those with disabilities, and assistance or accommodations can be provided upon request.

How does Equinix approach diversity in hiring?

Equinix values diverse experiences and backgrounds and encourages applicants to apply even if they do not meet all criteria, as diversity in thought and contribution is vital to the company's success.

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Equinix

Technology
Industry
5001-10,000
Employees
1998
Founded Year

Mission & Purpose

Equinix is a leading global data centre and interconnection company, specialising in providing secure and reliable infrastructure solutions for businesses to connect and collaborate. Their ultimate mission is to enable digital transformation and innovation by offering a platform that allows organisations to seamlessly interconnect with partners, customers, and ecosystems. Equinix's purpose is to empower businesses with the tools and capabilities to thrive in a digital world, supporting them in leveraging the power of interconnected data centres to enhance performance, expand reach, and drive growth while maintaining the highest standards of security and sustainability.