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Day Controller / Planner - Bedfordshire

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East of England Ambulance Service NHS Trust

16d ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Healthcare
  • Cambridge, +17

AI generated summary

  • You should have a calm demeanor under pressure, strong geographical knowledge, excellent customer service skills, and the ability to liaise with patients and staff, aligning with the Trust's values.
  • You will plan future transport, manage daily ambulance resources, and ensure timely patient transport home.

Requirements

  • - A calm approach under pressure
  • - Geographical knowledge of working areas
  • - Customer service skills
  • - Ability to liaise with patients, clinics, and staff
  • - Ability to keep calm under pressure
  • - Knowledge of the Trust's vision and values

Responsibilities

  • - Responsible for the planning of transport for future dates
  • - Responsible for the control of ambulance service resources for the current day
  • - To ensure all patients on our transport get home as quickly as possible

FAQs

What is the primary responsibility of the Day Controller / Planner?

The primary responsibility is to effectively plan patient journeys to and from home or healthcare settings, ensuring timely transport and adherence to key performance indicators.

What skills are necessary for this role?

Key skills include calmness under pressure, geographical knowledge of working areas, and strong customer service abilities for liaising with patients, clinics, and staff.

Is experience in healthcare transport necessary for this position?

While prior experience in healthcare transport is beneficial, the focus is on having the right mindset and skills to prioritize patient care and efficient planning.

How do we handle varying patient clinical and mobility needs?

We assess individual patient requirements and plan transport accordingly to ensure safe and appropriate transport options are provided.

What kind of environment will I be working in?

You will be working in a dynamic environment that can be fast-paced, requiring effective communication and decision-making skills.

Who should I contact for more information about the role?

For further details or informal visits, you can contact Max Page, Service Delivery Manager, at max.page@eastamb.nhs.uk or call 07720592428.

Are there any specific values that the organization emphasizes?

Yes, the organization emphasizes care, compassion, and empathy as part of its vision and values in providing great healthcare.

Is training provided for new employees?

Yes, the organization is committed to supporting new and existing employees to ensure that they feel valued and choose to stay with us.

What is the focus of this role regarding patient transport?

The focus is on ensuring that all patients receive timely transport and get home as quickly as possible, while prioritizing their comfort and safety.

East of England Ambulance Service NHS Trust

Outstanding care, exceptional people, every hour of every day #WeAreEEAST

Science & Healthcare
Industry
1001-5000
Employees
2006
Founded Year

Mission & Purpose

Official LinkedIn for East of England Ambulance Service NHS Trust. Account monitored Mon-Fri 9-5. Not for emergencies, please dial 999 if you need an ambulance. We provide 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport in - Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire. We receive more than one million emergency calls each year.