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Deloitte University Experience Manager

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Deloitte

1mo ago

  • Job
    Full-time
    Senior Level
  • Consulting
    Business, Operations & Strategy
  • Westlake

AI generated summary

  • You need a Bachelor's degree, 7+ years in change/project management, strong Microsoft Office skills, and strategic thinking. Must reside in DFW and have excellent communication and data analysis skills.
  • You will lead project development, mentor team members, collaborate with cross-functional leaders, drive process improvements, measure impact, and manage the DU Experience roadmap for excellence.

Requirements

  • Required:
  • Bachelor's Degree; MBA or advanced degree in preferred.
  • Minimum of 7 years of change management, project management, product management, strategy and operations, human capital or related areas, with a track record of leadership roles.
  • Proficient Microsoft Office skills (PowerPoint, Teams, Excel, etc.)
  • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
  • This role requires the selected candidate to reside in the DFW are as onsite work at Deloitte University in Westlake, TX is expected at least 3 days of the work week.
  • An Ideal Candidate will Posses
  • Ability to think strategically and tactically with innovation mindset.
  • Comprehensive project/program management experience, covering conception, planning, execution, monitoring, and closure.
  • Proven consultative approach with exceptional communication and persuasion skills, tailored for all management tiers.
  • Strong executive level communication skills.
  • Aptitude for data analysis from multiple sources to discern patterns and frame compelling recommendations.
  • Demonstrated ability to plan, manage, and deliver projects on budget and on track.
  • Self-starter with the ability to proactively define objectives, adapt to changing priorities, prioritize workload and manage multiple large-scale projects simultaneously to produce deliverables in a fast-paced environment.
  • Desire to support large scale transformational change.
  • A proven track record of global, cross-functional partnership and relationship management, preferably in a fast-moving or global industry.
  • Ability to leverage and collaborate effectively through Microsoft tools, particularly Teams; familiarity with Smartsheets is preferred.

Responsibilities

  • Lead DU Strategy Innovation & Experience team projects:
  • Lead the development, planning, piloting and implementation of new and existing team projects including but not limited to Mobile App workstreams, Wearable Technology, Expansion Efforts, and Purpose and Culture initiatives.
  • Mentor and provide coaching to the DU Experience and Innovation specialist as added leverage, including oversight of meaningful work and projects
  • Work collaboratively with and in support of the entire SIE team by contributing to the development, planning, piloting and implementation of new and existing team projects
  • Partner closely with cross-functional DU team leaders:
  • Collaborate and identify points of integration among DU leaders from various teams, including but not limited to: Operations, Communications, ITS, Meeting and Event Services, Talent, Real Estate, DU India, and Clients, to maintain the highest levels of carefully planned guest experience at DU
  • Work to identify and implement process improvement opportunities across multiple projects and various DU teams
  • Define and implement approaches for measuring the overall impact of Deloitte University Experience investments for our firm, communities, and clients
  • Drive DU Experience roadmap:
  • Identify and lead strategic projects based on the DU Experience Model-a global Deloitte University strategic plan developed to establish a consistent standard of excellence for all DU guests
  • Build relationships with the global DU Experience Leaders to ensure sharing of best practices and enhancement of global brand consistency across the various DU locations

FAQs

What is the primary role of the Deloitte University Experience Manager?

The primary role of the Deloitte University Experience Manager is to lead the development, planning, and execution of innovative and strategic initiatives and projects at Deloitte University that enhance the unique experience for guests and support the firm’s objectives.

What qualifications are required for this position?

A Bachelor's Degree is required, with an MBA or advanced degree preferred. Additionally, a minimum of 7 years of experience in change management, project management, product management, strategy and operations, human capital, or related areas is essential.

Is previous experience in project management necessary for this role?

Yes, comprehensive project/program management experience is necessary, covering all aspects from conception to closure.

What are the expected working days at Deloitte University for this role?

The selected candidate is expected to work onsite at Deloitte University in Westlake, TX at least 3 days of the work week.

What skills are emphasized for an ideal candidate?

An ideal candidate should possess strong strategic and tactical thinking abilities, exceptional communication and persuasion skills, aptitude for data analysis, and the ability to manage multiple large-scale projects simultaneously in a fast-paced environment.

Is this position open to remote only applicants?

No, this position requires onsite work at Deloitte University, and remote work is not a standalone option; a hybrid format is expected.

Will the selected candidate need to collaborate with other teams?

Yes, the role requires close collaboration with cross-functional DU team leaders from various departments to maintain a high-level guest experience.

Are there any additional benefits included with this position?

Yes, candidates may be eligible to participate in a discretionary annual incentive program based on individual and organizational performance.

What tools and technology will the candidate be expected to use?

Proficiency in Microsoft Office skills (PowerPoint, Teams, Excel, etc.) is important, and familiarity with Smartsheets is preferred for this position.

Does Deloitte provide accommodations for applicants with disabilities?

Yes, Deloitte provides assistance for disabled applicants, and further information can be found on their career assistance page.

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Deloitte

Consulting
Industry
10,001+
Employees
1845
Founded Year

Mission & Purpose

Deloitte, as one of the Big 4 global professional services firms, offers a comprehensive range of services including audit, tax, consulting, and advisory solutions to clients worldwide. Their ultimate mission is to deliver exceptional value to their clients by helping them navigate complex challenges, achieve sustainable growth, and stay ahead in an ever-changing business landscape. Deloitte's purpose lies in making an impact that matters and contributing to the success and well-being of their clients, people, and communities. With a team of skilled professionals and a commitment to innovation and collaboration, Deloitte strives to shape the future of business and create positive, lasting outcomes for their stakeholders.

Culture & Values

  • Lead the way

    We are not only leading the profession, but also reinventing it for the future. We are also committed to creating opportunity and leading the way to a more sustainable world.

  • Serve with integrity

    By acting ethically and with integrity, we have earned the trust of clients, regulators, and the public. Upholding that trust is our single most important responsibility.

  • Take care of each other

    We look out for one another and prioritize respect, fairness, development, and well-being.

  • Foster inclusion

    We are at our best when we foster an inclusive culture and embrace diversity in all forms. We know this attracts top talent, enables innovation, and helps deliver well-rounded client solutions.

  • Collaborate for measurable impact

    We approach our work with a collaborative mindset, teaming across businesses, geographies, and skills to deliver tangible, measurable, attributable impact.

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