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Department Manager

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B&Q

3mo ago

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Sales & Business Development
    Hospitality & Retail
  • Reading

AI generated summary

  • You have customer service experience, a passion for home improvement, adaptability with tech, flexibility for varied hours, and the ability to motivate and engage your team.
  • You will innovate and enhance customer experiences, manage your department, maintain high service levels, and collaborate with your team to achieve ambitious store goals.

Requirements

  • Positive, hands on, and eager to bring your own ideas to the table, you’ll feel right at home with us.
  • You’ve got plenty of customer service experience, along with a love of all things home improvement.
  • You’ll be happy to expand your skills by using new technology and learning new ways of working.
  • You’re flexible too – able to cover store opening hours on a rota basis, including evenings, weekends and bank holidays.
  • And, perhaps most importantly, you know how to keep a team motivated, engaged, and pulling together as one.

Responsibilities

  • We’re thinking more ambitiously about how our stores can offer our customers even more.
  • Creating a store within a store, you’ll get to think big too.
  • You’ll make things happen – setting standards, coming up with ideas, and finding fresh ways to make your team and department the best they can be.
  • You’ll keep customer service levels high and use your customer knowledge to spot opportunities to give them even more.
  • It’ll be your department to run.
  • But, because we’re so big on teamwork, you won’t tackle the challenge alone.

FAQs

What is the salary for the Department Manager position?

The salary for the Department Manager position is up to £33,000 per annum, plus bonus and pension benefits.

What are the working hours for this role?

The Department Manager role can be offered as full time, part time, or job share with a total of 36.75 hours per week.

Is this position permanent?

Yes, the Department Manager position is a permanent role.

Where will I be based as a Department Manager?

You will be based in Reading or Farnborough, with the possibility of some flexibility and travel required during your training period.

What kind of training will I receive?

You will receive management training over a period of 3-6 months, working across a cluster of stores before being placed in your own department or store.

What are the key responsibilities of a Department Manager?

Key responsibilities include setting standards, coming up with ideas to enhance the department, maintaining high customer service levels, and ensuring teamwork within the store.

What skills and experience are required for this role?

Required skills include customer service experience, a passion for home improvement, a hands-on attitude, flexibility to cover store hours, and the ability to motivate and engage a team.

What benefits are offered to employees?

Benefits include a competitive salary, 6.6 weeks of holiday, an award-winning pension scheme, shopping discounts, employee wellbeing benefits, and more.

How does B&Q support diversity and inclusion?

B&Q is committed to making the company more diverse and representative of the communities they serve, providing access to various networks to promote belonging and equal opportunities.

What should I do if I need support during the application or interview process?

If you need support during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.

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B&Q

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

We are the UK’s leading home improvement and garden living retailer with over 300 stores throughout the UK and Ireland, offering great prices, with over 100,000 products available to order at diy.com for home delivery or click and collect. We launched the UK’s first home improvement marketplace in March 2022, adding additional choice for consumers. The marketplace offers a unique, integrated experience with in-store returns for many products and Click + Collect options being explored. Our team of more than 26,000 colleagues of all ages are respected nationwide for providing great home improvement help to customers. They’re the beating heart of B&Q and their iconic orange aprons are worn with pride. Every year, more than 20 million people improve their homes and make life better with B&Q, and every year the company achieves ever-higher standards for sustainable sourcing and supports our local communities, including funding B&Q Foundation grants and Shelter’s DIY Skills Advisors