Department Manager

H&M

2mo ago

Applications are closed

Job
Full-time
Junior Level
Hospitality & Retail
Calgary

Requirements

Inclusive, positive, creative, and willing to learn on the job!
Passionate for customer service and helping people find their style
A multi-tasker who enjoys working in a fast-paced environment with an eye for detail
1-2+ years of transferrable experience welcome
You have the ability to lift in excess of 20 pounds
Ability to coach and counsel staff on management and progressive discipline techniques
Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance
Ability to climb a ladder and use a step stool
Open availability including evenings and weekends
Basic computer skills such as browser navigation, software interaction, and data entry are needed
May be required to travel to support other stores and for training

Responsibilities

Sales and Profit:
Regularly analyze and follow up on Sales & Profit KPIs for the department with the Visual Merchandisers. Secure that actions are taken to maximize selling. Support the Visual Merchandisers with these actions by securing the hours and staff needed for a successful execution
Together with the store management team, secure store operations, H&M standards, and best practices are followed through proper scheduling to maximize conversion and enable commercial activities (Move, Sales, Events, etc.) and excellent customer service keeping within the sales budget of allocated hours.
Plan and prioritize actions together with your team that have a clear impact on selling and ensure the implementation of the Commercial Handbook
Ensure H&M Customer Service standards are always delivered through active coaching and leading by example
Actively participate in executing store routines and tasks including but not limited to the delivery truck, garment processing, reductions, department moves and price change
Actively prevent loss and ensure the department follows appropriate safety and security guidelines
Give input to the Store Manager and Area Teams on allocation and replenishment to secure garment levels according to sales trends and inform the Store Manager of any potential risks, threats, and opportunities related to the competitor landscape
People and Teams:
Manage the recruitment, training, development, and succession planning team in line with H&M best practices
Evaluate and manage the performance of the Department team members; give regular feedback, execute dialogues, development plans, and follow ups and take actions to improve performance and develop the team
Deliver clear communication to Store team on business performance, company culture, and training focuses through daily Behind The Seams meetings and participating in weekly Leadership Meetings
Ensure that health & safety, legal, and security issues are being handled to H&M standards and local laws, securing the employee and customer safety at all times
Carry out supervisory responsibilities in accordance with H&M policies and applicable laws including time-off requests, pay, conducting terminations & corrective actions, and making employment decisions
Ability to maintain overall store responsibility in absence of Store Manager
Strengthen our Company Culture by promoting feedback in our daily work and coach your team to do the same

FAQs

What are the responsibilities of a Department Manager at H&M?

The Department Manager at H&M is responsible for supporting the Sales and Profit goals in the store, setting a plan to deliver the Best Customer Experience, managing the department team, ensuring store operations and H&M standards are followed, and actively preventing loss.

Who does the Department Manager report to at H&M?

The Department Manager at H&M reports to the Store Manager.

What are the key skills and qualifications required for a Department Manager at H&M?

The key skills and qualifications for a Department Manager at H&M include a passion for customer service, ability to work in a fast-paced environment, multitasking abilities, experience in a similar role, strong communication skills, ability to coach and counsel staff, physical capabilities such as lifting and standing for long periods, computer skills, and open availability including evenings and weekends.

How does the Department Manager support the Sales and Profit goals at H&M?

The Department Manager supports the Sales and Profit goals at H&M by analyzing and following up on Sales & Profit KPIs, maximizing selling through effective actions and proper scheduling, prioritizing actions that impact selling, ensuring H&M Customer Service standards are delivered, executing store routines and tasks, and preventing loss.

What are the people and team management responsibilities of a Department Manager at H&M?

The people and team management responsibilities of a Department Manager at H&M include managing recruitment, training, development, and succession planning, evaluating and managing team performance, delivering clear communication on business performance and training focuses, handling health & safety issues, conducting supervisory responsibilities in accordance with policies and laws, maintaining overall store responsibility in absence of Store Manager, and promoting feedback and coaching within the team.

H&M

Fashion & Arts

Industry

10,001+

Employees

1947

Founded Year

Mission & Purpose

At H&M, we welcome you to be yourself and feel like you truly belong. Help us reimagine the future of an entire industry by making everyone look, feel, and do good. We take pride in our history of making fashion accessible to everyone and led by our values we strive to build a more welcoming, inclusive, and sustainable industry. We are privileged to have more than 120,000 colleagues, in over 75 countries across the world. That’s 120 000 individuals with unique experiences, skills, and passions. At H&M, we believe everyone can make an impact, we believe in giving people responsibility and a strong sense of ownership. Our business is your business, and when you grow, we grow. Be yourself & more at H&M.