FAQs
What are the responsibilities of a Department Manager at H&M?
The Department Manager at H&M is responsible for supporting the Sales and Profit goals in the store, setting a plan to deliver the Best Customer Experience, managing the department team, ensuring store operations and H&M standards are followed, and actively preventing loss.
Who does the Department Manager report to at H&M?
The Department Manager at H&M reports to the Store Manager.
What are the key skills and qualifications required for a Department Manager at H&M?
The key skills and qualifications for a Department Manager at H&M include a passion for customer service, ability to work in a fast-paced environment, multitasking abilities, experience in a similar role, strong communication skills, ability to coach and counsel staff, physical capabilities such as lifting and standing for long periods, computer skills, and open availability including evenings and weekends.
How does the Department Manager support the Sales and Profit goals at H&M?
The Department Manager supports the Sales and Profit goals at H&M by analyzing and following up on Sales & Profit KPIs, maximizing selling through effective actions and proper scheduling, prioritizing actions that impact selling, ensuring H&M Customer Service standards are delivered, executing store routines and tasks, and preventing loss.
What are the people and team management responsibilities of a Department Manager at H&M?
The people and team management responsibilities of a Department Manager at H&M include managing recruitment, training, development, and succession planning, evaluating and managing team performance, delivering clear communication on business performance and training focuses, handling health & safety issues, conducting supervisory responsibilities in accordance with policies and laws, maintaining overall store responsibility in absence of Store Manager, and promoting feedback and coaching within the team.