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Department Manager

H

H&M

1mo ago

  • Job
    Full-time
    Junior & Mid Level
  • Hospitality & Retail
  • Regina
  • Quick Apply

AI generated summary

  • You need a high school diploma, 2-3 years of retail management experience, strong customer service skills, ability to lift 20 lbs, and basic computer skills. Open availability is essential.
  • You will manage staff tasks and development, maximize sales and profitability, ensure visual standards, schedule shifts, maintain customer service, and oversee financial performance.

Requirements

  • High School graduate or equivalent. Associate’s or Bachelor’s Degree preferred
  • Preferably 2-3 years of retail management experience, including direct supervisory experience, or comparable management role experience
  • Ability to lift in excess of 20 pounds
  • Ability to stand for long periods of time; bend, stretch, engage in repetitive motions, push; pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance
  • Ability to climb a ladder and use a stepstool
  • Competencies:
  • Exceptional customer service and interpersonal skills
  • Proven organizational and analytical skills
  • Ability to be proactive to drive sales by creating selling opportunities
  • Strong merchandising skills with the ability to drive the business through creativity and extensive fashion knowledge
  • Ability to take own initiative and work under own direction
  • Ability to work strategically, tactically and operationally
  • Able to multi-task in a fast-paced environment
  • Ability to establish effective routines for excellent communication with all members of the team to maximize productivity
  • Ability to provide feedback in a constructive and professional way
  • Ability to handle conflict and resolve problems constructively
  • Experience in administrating progressive discipline process and performance management
  • Basic computer skills, such as browser navigation, software interaction, and data entry are needed
  • Open availability including evenings and weekends
  • Minimal travel required as necessary (i.e.Workshops)
  • Job Status: Non-Exempt, Hourly

Responsibilities

  • People:
  • Organize and distribute the work of his/her staff, set priorities and keep an overview of the tasks to be accomplished in accordance with the Store Manager
  • Manage, recruit, onboard, train, develop and provide succession planning for the staff in the store in partnership with the Store Manager
  • Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws including approving time-off requests, pay, location or title changes; corrective actions and making employment decisions
  • Assist the Store Manager in maintaining an overview of all Employee Relations responsibilities in the store to ensure a positive work environment
  • Commerciality:
  • Take action within the department to maximize sales through joint operational and commercial focus to obtain the highest level of profitability
  • Proactively ensure your team has knowledge on all product, campaign, promotion, display guidelines and merchandise information
  • Ensure garment presentation, garment level and visual standards within the department are presented according to H&M’s expectations
  • Plan and coordinate with the visual team on all activities concerning campaigns, promotions and sales activities in his/her department
  • Operations:
  • Effectively schedule the staff within the department according to the needs and restrictions of the business and adjust hours as necessary to reach store and SPH goals
  • Work with sales and cost plans, budgets and other available tools to make business decisions to ensure maximum profitability
  • Responsible for knowledge and completion of cash office operational functions
  • Follow and execute safety and security routines to prevent loss and guarantee employee and customer safety
  • May be assigned overall store responsibility in absence of Store Manager
  • Customer Service:
  • Maintain high-quality H&M direct and indirect customer service by providing the best shopping experience for each customer and role modeling the 5 basic demands on the selling floor, in the fitting room, and at the cashpoint
  • Financial Accountability:
  • Assist Store Manager in establishing and overseeing sales and cost plans, budgets and variable costs for the department; work with comparable sales from last year, sales to budget and future sales trends to maximize profitability
  • Accurately record sales and worked hour figures

FAQs

What is the main responsibility of a Department Manager at H&M?

The main responsibility of a Department Manager at H&M is to maximize sales, ensure high-quality customer service, and manage the department's profitability while coaching and developing their team according to H&M's values, standards, policies, and procedures.

What qualifications are preferred for a Department Manager position at H&M?

Preferred qualifications for a Department Manager include a high school diploma or equivalent, with an Associate's or Bachelor's degree being desirable. Additionally, 2-3 years of retail management experience or comparable management role experience is also preferred.

Is previous retail management experience required for this role?

While it is not explicitly stated as a requirement, having 2-3 years of retail management experience, including direct supervisory experience, is preferred for the Department Manager position at H&M.

What are some key responsibilities related to customer service for this role?

Key responsibilities related to customer service for a Department Manager include maintaining high-quality direct and indirect customer service, ensuring the best shopping experience for each customer, and role modeling expected service behaviors on the sales floor, in the fitting room, and at the cashpoint.

What skills are necessary for success in this position?

Necessary skills for success in this position include exceptional customer service and interpersonal skills, strong organizational and analytical abilities, proactive sales strategies, merchandising skills, and the capacity to work independently and as part of a team.

What physical requirements are associated with the Department Manager role?

The physical requirements for this role include the ability to lift in excess of 20 pounds, stand for long periods, bend, stretch, engage in repetitive motions, and climb a ladder or use a stepstool.

Will I be required to work nights and weekends as a Department Manager?

Yes, open availability including evenings and weekends is required for the Department Manager position at H&M.

What kind of team management responsibilities does a Department Manager have?

A Department Manager is responsible for organizing and distributing work among staff, managing recruitment, onboarding, training, developing team members, and maintaining a positive work environment in collaboration with the Store Manager.

Are there any specific operational responsibilities for a Department Manager?

Yes, operational responsibilities include effectively scheduling staff, managing sales and cost plans, ensuring completion of cash office functions, following safety and security routines, and being responsible for the store in the absence of the Store Manager.

What is the job status of the Department Manager at H&M?

The job status for the Department Manager position at H&M is non-exempt, hourly.

H&M

Fashion & Arts
Industry
10,001+
Employees
1947
Founded Year

Mission & Purpose

At H&M, we welcome you to be yourself and feel like you truly belong. Help us reimagine the future of an entire industry by making everyone look, feel, and do good. We take pride in our history of making fashion accessible to everyone and led by our values we strive to build a more welcoming, inclusive, and sustainable industry. We are privileged to have more than 120,000 colleagues, in over 75 countries across the world. That’s 120 000 individuals with unique experiences, skills, and passions. At H&M, we believe everyone can make an impact, we believe in giving people responsibility and a strong sense of ownership. Our business is your business, and when you grow, we grow. Be yourself & more at H&M.