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Department Manager - Menswear, Designer East

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Selfridges

22d ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
  • London
  • 8d left

AI generated summary

  • You are commercially minded, collaborative, and a retail expert. Great at communication, leadership, and adaptability, you’re proactive in planning and embody our values as a trusted colleague.
  • You will manage department strategy, support concessions, motivate your team, ensure compliance and high standards, manage stock loss, and collaborate on visual presentations and feedback.

Requirements

  • Commercially minded. Understanding the numbers, you have a plan to achieve sales targets, realise the importance of managing stock levels and are reactive to external factors that may impact performance
  • Collaborative. Building relationships is one of your strengths. Whether it’s with your team to drive performance, your concession partners to initiate positive change, or with the wider Selfridges community, you realise the importance on working together
  • A retail expert. Accustomed to working in customer focused, fast paced/high volume environments, you bring both passion and knowledge to support your team. Generating ideas and implementing plans to develop business opportunities
  • A good communicator. Your friendly and confident manner is appreciated by customers, team members and stakeholders alike
  • A leader. Motivating and inspiring your team to deliver exceptional service and meet sales targets. You understand the importance of leading by example and provide coaching to drive performance and change
  • Adaptable. Prioritising is one of your skills and you know how to keep you team calm and focused in times of change
  • Proactive. Planning for the weeks, months and season ahead from floor cover, events, stock and many more, you truly own your business area and take responsibility for ensuring its success
  • An example of our values, a trusted and respected colleague

Responsibilities

  • Be responsible for the own bought and concession department and strategy (including payroll), identifying opportunities and risks using external market trends and competitor insights
  • Support the concession businesses in your department by working closely with the Concession Manager to support and set improvement targets, resolve issues that may arise
  • Motivate the team to exceed sales targets by developing skills in product knowledge, cross category selling, after sales service and awareness of other services within Selfridges
  • Manage and lead your team giving regular feedback and coaching. Recognising both talent and development areas, you will create unique plans to progress your team using the tools available
  • Act upon information and feedback from across the business e.g spotlight, engagement survey and team member feedback to name a few
  • Ensure that the department is fully compliant with trading standards, health and safety legislation and all store operating procedures
  • Achieve stock loss KPI through effective management of procedures, stockless action plan and team member training
  • Liaise and influence VM and B&M team to seek ways to improve visual presentation, stock holding and relay customer feedback, including best and worst sellers
  • Keep consistently high standards in your department through the completion of daily floor walks and checks, following up on required improvements

FAQs

What is the primary responsibility of the Menswear Department Manager?

The primary responsibility includes managing the own bought and concession department and strategy, identifying opportunities and risks, and motivating the team to exceed sales targets.

Is this a permanent position?

Yes, this is a permanent position.

What type of work environment can I expect in this role?

You can expect a customer-focused, fast-paced, and high-volume retail environment.

What skills are essential for a successful Menswear Department Manager?

Essential skills include commercial awareness, collaboration, retail expertise, strong communication, leadership, adaptability, and proactivity.

What are the key metrics the manager will be responsible for?

The key metrics include achieving sales targets, managing stock levels, and reaching stock loss KPIs.

Will the Menswear Department Manager be expected to provide training?

Yes, the manager will be responsible for team member training to ensure effective management of procedures and stock.

What is the closing date for this job application?

The closing date for this job application is 17 April 2025.

Where is this job located?

This job is located in London, United Kingdom.

What are the working hours like for this position?

The working hours will vary, but flexibility is required according to the needs of the business.

What benefits are offered with this position?

The position offers a competitive salary along with additional benefits, although specific details are not listed.

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Selfridges

A Top 10 Most Loved Workplace in the UK for 2022 By Newsweek International

Retail & Consumer Goods
Industry
1001-5000
Employees
1909
Founded Year

Mission & Purpose

Selfridges is a high-end department store chain in the UK, known for offering a wide range of luxury products, including fashion, beauty, homeware, and gourmet food. Their ultimate mission is to provide an extraordinary shopping experience that delights and inspires customers. The purpose of Selfridges is to curate an exceptional selection of high-quality and exclusive products, combined with innovative retail experiences and outstanding customer service. They aim to be a leader in the retail industry by continuously evolving, embracing sustainability, and creating a destination where customers can discover the latest trends and enjoy a unique and immersive shopping environment.