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Department Manager - Showrooms

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B&Q

2mo ago

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • Peterborough

AI generated summary

  • You must be a natural leader with customer service experience, a commercial mindset, tech-savvy, and flexible for weekend and evening shifts in a dynamic sales environment.
  • You will inspire teams, coach staff, enhance customer service, manage recruitment and training, and ensure effective product recommendations for customer projects.

Requirements

  • A natural leader who can motivate and support a team in a fast-paced and constantly changing sales environment.
  • You’ve got a sharp commercial mind as well as plenty of customer service experience and you know how to promote products, services & installation options.
  • You’ll be happy to expand your skills by using new technology and learning new ways of working & championing this with your team.
  • You’re also flexible enough to work on a rota that includes weekends, evenings, and bank holidays.

Responsibilities

  • In a role that’s as much about inspiration as it is about sales, being a Showroom Manager means understanding that great showrooms come from great teams.
  • You’ll lead by example to build an inclusive culture for your colleagues & your customers.
  • You’ll coach and train your team, enabling them to recommend the right finance, products, and installation options to fulfil customer projects.
  • By managing people well every day & role modelling great customer service, you’ll support their personal growth & development.
  • Relationships are key in this role as you’ll also oversee the recruitment & induction of our installers to ensure the best level of service for our customers.

FAQs

What is the salary range for the Department Manager - Showrooms position?

The salary range for this position is £27,000 to £30,000 per annum, plus bonus, pension, and additional benefits.

What are the working hours for this role?

The position is for full time, part time, or job share, with a total of 36.75 hours per week.

Is this a permanent position?

Yes, this is a permanent position.

What kind of benefits does B&Q offer?

B&Q offers a competitive salary, an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits, and more.

Will there be opportunities for training and development?

Yes, as a designate manager, you will receive management training and have the opportunity to grow and develop your skills within the company.

Is travel required for this position?

Yes, some flexibility and travel will be required during your time as a designate manager, typically within 50 miles of your residence.

What are the key responsibilities of the Showroom Manager?

Key responsibilities include leading and coaching your team, promoting products and services, overseeing the recruitment and induction of installers, and ensuring excellent customer service.

Is experience in a customer service role required?

Yes, customer service experience is important, along with the ability to promote products and services.

What kind of environment can I expect when working in this role?

You can expect a fast-paced and constantly changing sales environment where teamwork and customer satisfaction are prioritized.

How does B&Q approach diversity and inclusion?

B&Q is committed to making its workforce more diverse and representative of the communities it serves, ensuring equal opportunities for all employees and cultivating an inclusive culture.

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

We are the UK’s leading home improvement and garden living retailer with over 300 stores throughout the UK and Ireland, offering great prices, with over 100,000 products available to order at diy.com for home delivery or click and collect. We launched the UK’s first home improvement marketplace in March 2022, adding additional choice for consumers. The marketplace offers a unique, integrated experience with in-store returns for many products and Click + Collect options being explored. Our team of more than 26,000 colleagues of all ages are respected nationwide for providing great home improvement help to customers. They’re the beating heart of B&Q and their iconic orange aprons are worn with pride. Every year, more than 20 million people improve their homes and make life better with B&Q, and every year the company achieves ever-higher standards for sustainable sourcing and supports our local communities, including funding B&Q Foundation grants and Shelter’s DIY Skills Advisors