Logo of Huzzle

Home

Matches

Explore

Manage

Department Supervisor

image

Halfords

3mo ago

  • Job
    Part-time
    Mid Level
  • Hospitality & Retail
  • Preston

AI generated summary

  • You need experience in leading a team, delivering customer service, coaching others, meeting deadlines, achieving sales targets, and a commitment to personal development; technical knowledge is a plus.
  • You will support store management, ensure exceptional customer service, demonstrate enthusiasm for products, and adhere to security and stock loss protocols as a key holder.

Requirements

  • Experience of supervising or leading a small team
  • Experience of delivering great customer service ideally in a retail sales or a services business environment
  • Experience of delivering on the job training / coaching to others
  • Experience of working to tight deadlines
  • A track record of achieving exceptional results against sales targets
  • Ideally, you will also have some technical knowledge and skills in motoring or cycling, but this is not essential as technical training is provided – a commitment to your own development is essential!

Responsibilities

  • A key part of the sales floor leadership team, you’ll support the store management team to enable the best service delivery to our customers. Your standards of customer service are already legendary and you’ll have an infectious enthusiasm for our products and services.
  • You’ll have some key holder responsibility too and will be committed to following all in store security and stock loss procedures.

FAQs

What is the main responsibility of the Department Supervisor at Halfords?

The main responsibility of the Department Supervisor is to oversee the day-to-day running of a department while supervising and coaching team members to deliver market-leading standards to customers.

What skills are required for the Department Supervisor role?

Candidates should have strong customer service skills, the ability to lead and motivate a team, as well as good organizational and communication skills to effectively manage department operations.

Is previous management experience necessary for this position?

While prior management experience is beneficial, it is not strictly necessary. The role is designed as a gateway to management, making it suitable for those looking to advance in their retail career.

What opportunities for growth are available in this role?

The Department Supervisor role serves as a stepping stone to higher management positions within the company, providing opportunities for career advancement in retail management.

What type of environment will I be working in as a Department Supervisor?

You will work in a retail environment, engaging with customers and supervising a team to ensure high standards of service and store presentation are maintained.

How does the Department Supervisor contribute to customer satisfaction?

The Department Supervisor contributes to customer satisfaction by leading their team to provide exceptional service, resolving customer issues, and creating a positive shopping experience.

What will I be expected to do in terms of team management?

You will be expected to coach and develop team members, monitor performance, and create a collaborative environment that fosters teamwork and high standards of performance.

Will I receive training for this position?

Yes, training will typically be provided to help you develop the necessary skills and knowledge to excel as a Department Supervisor and effectively lead your team.

Who will I report to as a Department Supervisor?

As a Department Supervisor, you will generally report to a store manager or higher-level management position within the retail structure.

What is the main goal of the Department Supervisor in relation to the customers?

The main goal of the Department Supervisor is to ensure that every customer has a rewarding experience, resulting in customer satisfaction and loyalty to Halfords.

Halfords

Retail & Consumer Goods
Industry
10,001+
Employees
1892
Founded Year

Mission & Purpose

Halfords is a leading provider of automotive and cycling products, services, and expertise, boasting a rich heritage spanning over 125 years. With an extensive range of high-quality motoring and cycling products, combined with unparalleled knowledge and exceptional customer service, Halfords strives to enhance every journey, regardless of its nature or length. With a vast network of 460 conveniently located shops throughout the UK and Republic of Ireland, their team of over 12,000 knowledgeable experts is always ready to offer guidance and assistance. With 2,000 skilled technicians servicing over 1 million vehicles annually, and 300 garages equipped with state-of-the-art facilities providing dealership-quality MOT, repair, and servicing at affordable prices, Halfords ensures a seamless and reliable experience. Recognised as one of the Sunday Times 30 Best Big Companies to Work For, Halfords fosters a culture that empowers employees to thrive and grow.