FAQs
What is the primary responsibility of a Deputy Manager?
The primary responsibility of a Deputy Manager is to be fully accountable for the shop and the team in the absence of the Shop Manager, ensuring the successful operation and management of the shop.
How does the Deputy Manager contribute to the team environment?
The Deputy Manager contributes by creating a fun and enjoyable environment for customers and leading the team to deliver an epic customer journey.
What skills are required to be successful in this role?
Successful candidates should possess strong leadership skills, the ability to motivate teams, excellent customer service skills, and the willingness to embrace technology in a fast-paced retail environment.
Are there opportunities for career advancement as a Deputy Manager?
Yes, there are amazing opportunities to fast-track careers for aspiring managers who are passionate about motivating and driving teams.
What are the key duties of a Deputy Manager?
Key duties include running the shop in the absence of the Shop Manager, gathering customer feedback, supporting the creation of a customer-focused environment, ensuring compliance with operational procedures, and maintaining shop presentation standards.
Is customer interaction a significant part of the Deputy Manager's role?
Yes, customer interaction is crucial, as the Deputy Manager is responsible for building strong relationships with customers both in-shop and over the phone.
How important is teamwork in this position?
Teamwork is essential, as the Deputy Manager must provide clear guidance, foster collaboration, and motivate the team to achieve high standards together.
Does Paddy Power support continuous learning and development?
Yes, Paddy Power encourages adaptability, curiosity, and continuous development, providing guidance for employees to map their career journeys within the brand.
What is expected in terms of communication from a Deputy Manager?
A Deputy Manager is expected to be a clear communicator, actively encouraging colleagues to share ideas and improvements for shop operations.
Are there specific compliance requirements for the Deputy Manager role?
Yes, the Deputy Manager must ensure that the shop complies with Social Responsibility commitments and all operational procedures, including cash management.