FAQs
What is the primary responsibility of a Deputy Manager at Paddy Power?
The primary responsibility of a Deputy Manager is to fully manage the shop and the team in the absence of the Shop Manager, ensuring successful operations and providing a memorable experience for customers.
What qualities are important for a Deputy Manager at Paddy Power?
Important qualities include being driven, innovative, curious, and having a vibrant personality, as well as the ability to motivate and drive teams effectively.
How does the Deputy Manager contribute to customer service?
The Deputy Manager stays customer-focused by building strong relationships, gathering feedback, and leading the team to deliver excellent customer service both face-to-face and over the phone.
What kind of environment is the Deputy Manager expected to create for customers?
The Deputy Manager is expected to create a fun and enjoyable environment that encourages customers to return and have a memorable experience.
What role does technology play in this position?
Technology is important for the Deputy Manager as they will be promoting online products and services within the shop, which is necessary to adapt to Retail's evolving online presence.
What are some specific duties of the Deputy Manager?
Specific duties include running the shop in the absence of the Shop Manager, using shop KPIs to drive results, ensuring compliance with operational procedures, and maintaining shop presentation standards.
Is it necessary for a Deputy Manager to be adaptable?
Yes, adaptability is key as the Deputy Manager must handle different situations effectively and continuously develop their skills.
How can a Deputy Manager at Paddy Power fast-track their career?
Aspiring managers can fast-track their careers by demonstrating passion for motivating teams and achieving excellent results in a dynamic environment.
What does it mean to lead by example in this role?
Leading by example means actively demonstrating high standards in customer service, team collaboration, and shop presentation, encouraging colleagues to do the same.
Does Paddy Power support the development of its Deputy Managers?
Yes, Paddy Power supports the continuous development of its Deputy Managers, guiding them along their career journey within the brand.