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Design Researcher (12-Month FTC)

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Lloyds Banking Group

13d ago

Applications are closed

  • Job
    Full-time
    Senior Level
  • Research & Development
    Design
  • London

Requirements

  • Experience working closely with design and product teams to identify and prioritise the right research questions
  • Able to create research roadmaps and plans to keep the team on track, helping set both short term objectives and strategic direction
  • Deep qualitative research experience using techniques such as usability testing (moderated and unmoderated), concept testing, and depth interviews
  • Synthesize insights in an impactful and actionable manner to generate a shared understanding of user needs and opportunities
  • Able to communicate and influence wider business stakeholders with clarity and conciseness
  • Experience combining qualitative and quantitative methods
  • Ethnographic experience (such as contextual enquiry or diary studies)
  • Experience triangulating research and data from different sources to tell compelling customer stories
  • Experience with accessibility research and/or vulnerable customers
  • Willingness to share your expertise and learn from others

Responsibilities

  • You’ll be responsible for managing the research plan and roadmap for your service or product area.
  • You’ll deliver research to solve customer problems, unlock new opportunities, and guide what is created.
  • You’ll enjoy working on varied research across the product development lifecycle, from generative to evaluative research.
  • We'll encourage you to test and learn new ways of doing research and foster a culture of mentoring, collaborating, and learning from other researchers.
  • Working in a multi-disciplinary design, product, and engineering team, you’ll develop and lead the research strategy for a key area of our business.
  • You’ll be supported by our wider Design Research and Analytics community.

FAQs

What is the duration of the contract for this position?

The position is a 12-month fixed-term contract.

What is the salary range for this Design Researcher role?

The salary range for this role is £70,929 - £78,810.

Where is this job located?

The job is located in London.

What type of working pattern is available for this role?

The working pattern is hybrid, which involves spending at least two days per week, or 40% of our time in the office.

What skills are necessary for this position?

You will need experience in qualitative research, creating research roadmaps, communicating with stakeholders, and ideally have experience with accessibility research and ethnographic methods.

What kind of team will I be working with?

You will be working in a multi-disciplinary design, product, and engineering team, supported by a wider Design Research and Analytics community.

Are there any specific research techniques required for this role?

Yes, experience with usability testing, concept testing, depth interviews, and the ability to synthesize insights are required.

Does Lloyds Banking Group encourage mentorship and collaboration?

Yes, the company fosters a culture of mentoring, collaborating, and learning from other researchers.

Does the company have a focus on diversity and inclusion?

Yes, Lloyds Banking Group is committed to building an inclusive workforce that reflects modern society and celebrates diversity.

What benefits does Lloyds Banking Group offer?

Benefits include a generous pension contribution, annual performance-related bonus, share schemes, discounted shopping options, 30 days of holiday (plus bank holidays), and a range of wellbeing initiatives.

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Lloyds Banking Group

Helping Britain Prosper

Finance
Industry
10,001+
Employees

Mission & Purpose

We're part of an ever-changing industry and are currently on a journey to shape the financial services of the future, whilst supporting our customers’ changing needs. The scale and reach of our Group means we can offer a broad range of opportunities to learn, grow and develop. Our values-led culture and approach to inclusion and diversity means we can all make a real difference together. Our purpose is Helping Britain Prosper. We do this by creating a more sustainable and inclusive future for people and businesses, shaping finance as a force for good.

Culture & Values

  • People-first

    We put people first to go further for customers.

  • Bold

    We’re bold, we take action and innovate.

  • Inclusive

    We’re inclusive to value everyone.

  • Sustainable

    We champion sustainability to care for our planet.

  • Trust

    We trust each other to achieve more together.

Benefits

  • Flexible working

    A hybrid model and the ability to work flexibly is key to ensuring our colleagues can have both a rewarding career and a healthy work/life balance.

  • Health and wellbeing

    We encourage a culture of wellbeing and inclusivity, and provide a range of health and wellbeing services to meet the diverse needs of our colleagues.

  • Holiday allowance

    We offer a generous holiday allowance to enable you achieve a healthy work/life balance. You’ll be eligible for a minimum of 22 days holiday, rising to 30 days based on length of service and grade. Bank holidays are in addition to this, and you’ll have the opportunity to buy or sell the equivalent of a week’s holiday through our ‘Flex’ scheme.

  • Family leave

    From day one you’ll be able to have up to 63 weeks of maternity or adoption leave. Statutory maternity or adoption pay is available for 39 weeks and 20 weeks will be enhanced to the equivalent of full pay. Partners can have six weeks of fully paid paternity leave. Shared parental leave is created when maternity or adoption leave is ended early. If you are an eligible partner you could receive up to 20 weeks of fully paid leave.

  • Flexible working

    A hybrid model and the ability to work flexibly is key to ensuring our colleagues can have both a rewarding career and a healthy work/life balance.

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