Flexible working


Health and wellbeing


Holiday allowance


Family leave


Large

People-first

Bold

Inclusive

Sustainable

Trust

We're part of an ever-changing industry and are currently on a journey to shape the financial services of the future, whilst supporting our customers’ changing needs. The scale and reach of our Group means we can offer a broad range of opportunities to learn, grow and develop. Our values-led culture and approach to inclusion and diversity means we can all make a real difference together. Our purpose is Helping Britain Prosper. We do this by creating a more sustainable and inclusive future for people and businesses, shaping finance as a force for good.

Finance

Lloyds Banking Group

You should inspire and lead design teams, prioritize customer-centric creativity, possess strong leadership skills, and excel in strategic service design and performance measurement.

You will shape design strategy, collaborate with research teams, influence senior leaders, lead multi-disciplinary designers, and foster a growth culture while enhancing customer experience in finance.

Design

Product

Leeds

<div><div>End Date</div>
Tuesday 22 April 2025<div></div><div>
Salary Range</div>
&pound;76,194 - &pound;89,640<div></div><div><div>
We support flexible working &ndash; click here for more information on flexible working options</div></div><div></div><div>
Flexible Working Options</div>
Hybrid Working, Job Share<div></div><div>
Job Description Summary</div>
.<div></div><div>
Job Description</div><div>
JOB TITLE: Senior Service Designer</div><div>
SALARY: The salary banding for this Leeds, Edinburgh &amp; Manchester is &pound;76,194 - &pound;89,640 and for London is &pound;90,440 - &pound;106,400</div><div>
LOCATION: Leeds, Edinburgh, Manchester &amp; London</div><div>
HOURS: 35 hours, full time</div><div>
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.</div><div></div><div>
About this opportunity</div><div>
The services and propositions we design are integral to our customers&rsquo; lives, and this role focuses on their entire experience &ndash; at every life stage, across all touchpoints.</div><div></div><div>
We&rsquo;re looking for someone to lead the way in creating seamless digital experiences for our customers, to build advocacy and advance the practice of Experience Design across the Group. It&rsquo;s an amazing opportunity to shape the way we engage and build relationships with our customers, supporting them over time and getting them to the right solutions for their evolving needs.</div><div></div><div>
You&rsquo;ll be a leader in our team of designers, researchers and strategists from diverse backgrounds who work across all areas of the organisation.</div><div></div><div>
What will I be doing?</div><ul><li><div>
Take responsibility for shaping and implementing design strategy, including the ability to influence proposition and business teams.</div></li><li><div>
Work with research teams across the organisation to better understand the financial needs of differing customer segments and consider what their needs might be.</div></li><li><div>
Understand the connected nature of designing end to end customer experiences to help customers navigate our financial ecosystem.</div></li><li><div>
Understand the role of design thinking in the context of our business and engineering priorities and drive a holistic approach.</div></li><li><div>
Influence senior leaders to ensure customer value is central to decision-making, so that our new propositions are fit for purpose in deepening customer relationships.</div></li><li><div>
Influence our broader product development programme and transformation agenda to enable the overall experience design strategy.</div></li><li><div>
Demonstrate resilience and act as a role model for the advancement of experience design across the business.</div></li><li><div>
Offer leadership to a large team of multi-disciplinary designers to support decision-making, delivery and team culture.</div></li><li><div>
Establish a growth culture and build capabilities, both through the formal development of the team, and across the organisation through mentoring and other informal methods.</div></li></ul><div></div><div>
Why Lloyds Banking Group</div><div>
From building a truly sustainable business to creating a place where people love to work, we need colleagues who are up for the challenge of our bold ambitions. Who are excited to push boundaries and make change happen. Together, we can grow with purpose.</div><div></div><div>
What you&rsquo;ll need</div><ul><li><div>
Experience of inspiring and leading designers and customers</div></li><li><div>
Creativity and ensure customers are at the heart of our thinking</div></li><li><div>
Excellent leadership skills, think critically, build strong relationships, and be able to coach and develop a growing design team.</div></li><li><div>
Be comfortable in all aspects of strategic service design and end to end experience management &ndash; from needs definition, journey mapping and service patterns, to measuring journey performance, using evidence to influence decision making and storytelling.</div></li><li><div>
Love your craft and enjoy developing others across the business. Whether that&rsquo;s advocating for Experience Design, defining new ways of working together more effectively, or helping evolve the craft.</div></li></ul><div></div><div>
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.</div><div>
We want our people to feel that they belong and can be their best, regardless of background, identity or culture.</div><div>
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.</div><div>
And it&rsquo;s why we especially welcome applications from underrepresented groups.</div><div>
We&rsquo;re disability confident. So if you&rsquo;d like reasonable adjustments to be made to our recruitment processes, just let us know</div><div></div><div>
We also offer a wide ranging benefits package, which includes:</div><ul><li><div>
A generous pension contribution of up to 15%</div></li><li><div>
An annual performance related bonus</div></li><li><div>
Share schemes including free shares</div></li><li><div>
Benefits you can adapt to your lifestyle, such as discounted shopping</div></li><li><div>
30 days&rsquo; holiday, with bank holidays on top</div></li><li><div>
A range of wellbeing initiatives and generous parental leave policies</div></li></ul><div></div><div>
Want to do amazing work, that&rsquo;s interesting and makes a difference to millions of people? Join our journey.</div><div></div><div>
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.</div><div></div><div>
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.</div><div></div><div>
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we&rsquo;re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.</div></div>

End Date
Tuesday 22 April 2025
Salary Range
£76,194 - £89,640
We support flexible working – click here for more information on flexible working options
Flexible Working Options
Hybrid Working, Job Share
Job Description Summary
.
Job Description
JOB TITLE: Senior Service Designer
SALARY: The salary banding for this Leeds, Edinburgh & Manchester is £76,194 - £89,640 and for London is £90,440 - £106,400
LOCATION: Leeds, Edinburgh, Manchester & London
HOURS: 35 hours, full time
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.
About this opportunity
The services and propositions we design are integral to our customers’ lives, and this role focuses on their entire experience – at every life stage, across all touchpoints.
We’re looking for someone to lead the way in creating seamless digital experiences for our customers, to build advocacy and advance the practice of Experience Design across the Group. It’s an amazing opportunity to shape the way we engage and build relationships with our customers, supporting them over time and getting them to the right solutions for their evolving needs.
You’ll be a leader in our team of designers, researchers and strategists from diverse backgrounds who work across all areas of the organisation.
What will I be doing?
Take responsibility for shaping and implementing design strategy, including the ability to influence proposition and business teams.
Work with research teams across the organisation to better understand the financial needs of differing customer segments and consider what their needs might be.
Understand the connected nature of designing end to end customer experiences to help customers navigate our financial ecosystem.
Understand the role of design thinking in the context of our business and engineering priorities and drive a holistic approach.
Influence senior leaders to ensure customer value is central to decision-making, so that our new propositions are fit for purpose in deepening customer relationships.
Influence our broader product development programme and transformation agenda to enable the overall experience design strategy.
Demonstrate resilience and act as a role model for the advancement of experience design across the business.
Offer leadership to a large team of multi-disciplinary designers to support decision-making, delivery and team culture.
Establish a growth culture and build capabilities, both through the formal development of the team, and across the organisation through mentoring and other informal methods.
Why Lloyds Banking Group
From building a truly sustainable business to creating a place where people love to work, we need colleagues who are up for the challenge of our bold ambitions. Who are excited to push boundaries and make change happen. Together, we can grow with purpose.
What you’ll need
Experience of inspiring and leading designers and customers
Creativity and ensure customers are at the heart of our thinking
Excellent leadership skills, think critically, build strong relationships, and be able to coach and develop a growing design team.
Be comfortable in all aspects of strategic service design and end to end experience management – from needs definition, journey mapping and service patterns, to measuring journey performance, using evidence to influence decision making and storytelling.
Love your craft and enjoy developing others across the business. Whether that’s advocating for Experience Design, defining new ways of working together more effectively, or helping evolve the craft.
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.
We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.
And it’s why we especially welcome applications from underrepresented groups.
We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know
We also offer a wide ranging benefits package, which includes:
A generous pension contribution of up to 15%
An annual performance related bonus
Share schemes including free shares
Benefits you can adapt to your lifestyle, such as discounted shopping
30 days’ holiday, with bank holidays on top
A range of wellbeing initiatives and generous parental leave policies
Want to do amazing work, that’s interesting and makes a difference to millions of people? Join our journey.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

Senior Service Designer - Lloyds Banking Group

Senior Service Designer

You should be motivated, innovative, resilient under pressure, and skilled in relationship building and communication for diverse audiences, with a background in research and design thinking.

You will define experience strategies, collaborate on customer insights, create journeys, facilitate workshops, engage stakeholders, and measure performance metrics for service design.

Customer Relations

London

<div><div>End Date</div>
Thursday 17 April 2025<div></div><div>
Salary Range</div>
&pound;68,202 - &pound;75,780<div></div><div><div>
We support flexible working &ndash; click here for more information on flexible working options</div></div><div></div><div>
Flexible Working Options</div>
Hybrid Working, Job Share<div></div><div>
Job Description Summary</div>
Lloyds Banking Group is the UK&rsquo;s leading bank with over 30m customers and its biggest digital bank, with over 18 million active online customers. We&rsquo;ve placed an ambitious transformation programme and a multi-channel approach to banking at the heart of our strategy to be the best bank for customers, backed by significant investment in our platforms and people over the next three years.<br>
<br>
We serve millions of customers every day, from individuals and families to large businesses and corporations. This means we&rsquo;re well - placed to help Britain prosper by shaping the way we spend, save and borrow.<div></div><div>
Job Description</div><div>
JOB TITLE: Service Designer (12-Month FTC)</div><div><div>
LOCATION: London<br>
SALARY: &pound;70,929 - &pound;78,810<br>
HOURS: Full Time<br>
DURATION: 12-Months Fixed-Term Contract</div><div>
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time in the London office.<br>
<br>
About this opportunity</div></div><div>
The Service Designer will be responsible for designing experiences that ensure customers can easily and securely use their banking services while minimising friction and frustration.</div><div><br>
You&rsquo;ll be working collaboratively as part of a multi-disciplinary team and will have the support of design organisations such as the Service Design Community of Practice where you can share learnings, network and much more.</div><div><br>
Responsibilities</div><ul><li><div>
Experience Strategy and Vision: Support the Team Design Lead in defining the end-to-end experience strategy for your area. Ensure it aligns with platform goals and customer needs. Stay updated on technology and competitor trends. Innovate new customer experiences.</div></li><li><div>
Design Methodology: Work within our design methodology and risk controls to ensure a consistent approach to design delivery. Use storytelling techniques to explain your design approach to key stakeholders.</div></li><li><div>
Customer Understanding: Collaborate with your design researcher (and design analyst if available) to ensure a full understanding of customer needs, behaviours, and pain points. Use these insights to define key design themes, challenges, and opportunities.</div></li><li><div>
Create Customer Journeys &amp; Blueprints: Illustrate the interactions between customers and the service across various touchpoints to identify potential issues impacting the customer experience and opportunities for improvement.</div></li><li><div>
Facilitate Collaboration: Use a range of workshop techniques to support your design team and stakeholders in having productive conversations. Help your Team Design Lead keep those conversations moving over time.</div></li><li><div>
Stakeholder Engagement: Work closely with product owners, collaborate with design teams, and engage other relevant stakeholders to ensure your final designs align with business objectives and customer needs.</div></li><li><div>
Measurement &amp; Evaluation: Identify the right metrics to evaluate the performance of our experiences. Work with stakeholders to track, assess, and contextualise performance.</div></li></ul><div></div><div>
What you'll need</div><ul><li><div>
Motivation &amp; Innovation: Highly motivated, proactive, and driven approach to achieving individual and collective goals. Ability to foster an environment that encourages innovation and continuous improvement.</div></li><li><div>
Relationship Building: Strong skills in building relationships and an innovative approach to problem-solving. Credible when dealing with senior audiences, with the confidence to provide a healthy challenge where appropriate.</div></li><li><div>
Resilience: Calmness and resilience under pressure. Ability to proactively identify new or potential risks and respond to emerging priorities.</div></li><li><div>
Communication: Strong communication skills; effective in communicating ideas, issues, and implications to senior, technical, and non-technical audiences. Experience in research and design thinking methods.</div></li></ul><div></div><div><br>
About working for us</div><div>
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.</div><div><br>
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it&rsquo;s why we especially welcome applications from under-represented groups.</div><div><br>
We&rsquo;re disability confident. So if you&rsquo;d like reasonable adjustments to be made to our recruitment processes, just let us know.<br>
<br>
We also offer a wide-ranging benefits package, which includes:</div><ul><li><div>
A generous pension contribution of up to 15%</div></li><li><div>
A discretionary annual performance-related bonus</div></li><li><div>
Share schemes including free shares</div></li><li><div>
Benefits you can adapt to your lifestyle, such as discounted shopping</div></li><li><div>
30 days&rsquo; holiday, with bank holidays on top</div></li><li><div>
A range of wellbeing initiatives and generous parental leave policies</div></li></ul><div><br>
Ready for a career where you can have a positive impact as you learn, grow and thrive? Apply today and find out more!</div><div></div><div>
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.</div><div></div><div>
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.</div><div></div><div>
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we&rsquo;re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.</div></div>

End Date
Thursday 17 April 2025
Salary Range
£68,202 - £75,780
We support flexible working – click here for more information on flexible working options
Flexible Working Options
Hybrid Working, Job Share
Job Description Summary
Lloyds Banking Group is the UK’s leading bank with over 30m customers and its biggest digital bank, with over 18 million active online customers. We’ve placed an ambitious transformation programme and a multi-channel approach to banking at the heart of our strategy to be the best bank for customers, backed by significant investment in our platforms and people over the next three years.

We serve millions of customers every day, from individuals and families to large businesses and corporations. This means we’re well - placed to help Britain prosper by shaping the way we spend, save and borrow.
Job Description
JOB TITLE: Service Designer (12-Month FTC)
LOCATION: London
SALARY: £70,929 - £78,810
HOURS: Full Time
DURATION: 12-Months Fixed-Term Contract
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time in the London office.

About this opportunity
The Service Designer will be responsible for designing experiences that ensure customers can easily and securely use their banking services while minimising friction and frustration.
You’ll be working collaboratively as part of a multi-disciplinary team and will have the support of design organisations such as the Service Design Community of Practice where you can share learnings, network and much more.
Responsibilities
Experience Strategy and Vision: Support the Team Design Lead in defining the end-to-end experience strategy for your area. Ensure it aligns with platform goals and customer needs. Stay updated on technology and competitor trends. Innovate new customer experiences.
Design Methodology: Work within our design methodology and risk controls to ensure a consistent approach to design delivery. Use storytelling techniques to explain your design approach to key stakeholders.
Customer Understanding: Collaborate with your design researcher (and design analyst if available) to ensure a full understanding of customer needs, behaviours, and pain points. Use these insights to define key design themes, challenges, and opportunities.
Create Customer Journeys & Blueprints: Illustrate the interactions between customers and the service across various touchpoints to identify potential issues impacting the customer experience and opportunities for improvement.
Facilitate Collaboration: Use a range of workshop techniques to support your design team and stakeholders in having productive conversations. Help your Team Design Lead keep those conversations moving over time.
Stakeholder Engagement: Work closely with product owners, collaborate with design teams, and engage other relevant stakeholders to ensure your final designs align with business objectives and customer needs.
Measurement & Evaluation: Identify the right metrics to evaluate the performance of our experiences. Work with stakeholders to track, assess, and contextualise performance.
What you'll need
Motivation & Innovation: Highly motivated, proactive, and driven approach to achieving individual and collective goals. Ability to foster an environment that encourages innovation and continuous improvement.
Relationship Building: Strong skills in building relationships and an innovative approach to problem-solving. Credible when dealing with senior audiences, with the confidence to provide a healthy challenge where appropriate.
Resilience: Calmness and resilience under pressure. Ability to proactively identify new or potential risks and respond to emerging priorities.
Communication: Strong communication skills; effective in communicating ideas, issues, and implications to senior, technical, and non-technical audiences. Experience in research and design thinking methods.
About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups.
We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:
A generous pension contribution of up to 15%
A discretionary annual performance-related bonus
Share schemes including free shares
Benefits you can adapt to your lifestyle, such as discounted shopping
30 days’ holiday, with bank holidays on top
A range of wellbeing initiatives and generous parental leave policies
Ready for a career where you can have a positive impact as you learn, grow and thrive? Apply today and find out more!
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

Service Designer (12-Month FTC) - Lloyds Banking Group

Service Designer (12-Month FTC)

You should have strong qualitative research skills, experience with design teams, ability to create research plans, and skills in synthesizing insights, accessibility research, and data triangulation.

You will develop and manage the research strategy, deliver insights to solve customer issues, and conduct varied research throughout the product development lifecycle.

Research & Development

Manchester

<div><div>End Date</div>
Thursday 17 April 2025<div></div><div>
Salary Range</div>
&pound;59,850 - &pound;66,500<div></div><div><div>
We support flexible working &ndash; click here for more information on flexible working options</div></div><div></div><div>
Flexible Working Options</div>
Hybrid Working<div></div><div>
Job Description Summary</div>
Lloyds Banking Group is the UK&rsquo;s leading bank with over 30m customers and its biggest digital bank, with over 18 million active online customers. We&rsquo;ve placed an ambitious transformation programme and a multi-channel approach to banking at the heart of our strategy to be the best bank for customers, backed by significant investment in our platforms and people over the next three years.<br>
<br>
We serve millions of customers every day, from individuals and families to large businesses and corporations. This means we&rsquo;re well - placed to help Britain prosper by shaping the way we spend, save and borrow.<div></div><div><br>
Job Description</div><div><div>
JOB TITLE: Design Researcher (12-Month FTC)<br>
LOCATION: Manchester / Leeds / Halifax<br>
SALARY: &pound;59,850 - &pound;66,500</div></div><div><div><div><div><div>
HOURS: Full-Time<br>
DURATION: 12-Month Fixed-Term Contract</div><div>
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, in the office.<br>
<br>
About this opportunity<br>
Here at Lloyds Banking Group, we value Design Research. We&rsquo;re a large, experienced team of 40+ researchers. We shape product and service development. Everyone has different strengths and passions... maybe you&rsquo;re an expert in accessibility, skilled in quantitative research, or have a solid background in user experience (UX). We'll encourage you to test and learn new ways of doing research and foster a culture of mentoring, collaborating, and learning from other researchers.<br>
<br>
Working in a multi-disciplinary design, product, and engineering team, you&rsquo;ll develop and lead the research strategy for a key area of our business. You&rsquo;ll also be supported by our wider Design Research and Analytics community. You&rsquo;ll be responsible for managing the research plan and roadmap for your service or product area. You&rsquo;ll deliver research to solve customer problems, unlock new opportunities, and guide what is created. You&rsquo;ll enjoy working on varied research across the product development lifecycle, from generative to evaluative research.<br>
<br>
What you'll need</div></div></div></div></div><ul><li><div>
Experience working closely with design and product teams to identify and prioritise the right research questions</div></li><li><div>
Able to create research roadmaps and plans to keep the team on track, helping set both short term objectives and strategic direction</div></li><li><div>
Deep qualitative research experience using techniques such as usability testing (moderated and unmoderated), concept testing, and depth interviews</div></li><li><div>
Synthesise insights in an impactful and actionable manner to generate a shared understanding of user needs and opportunities</div></li><li><div>
Able to communicate and influence wider business stakeholders with clarity and conciseness</div></li><li><div>
Experience combining qualitative and quantitative methods</div></li><li><div>
Ethnographic experience (such as contextual enquiry or diary studies)</div></li><li><div>
Experience triangulating research and data from different sources to tell compelling customer stories</div></li><li><div>
Experience with accessibility research and/or vulnerable customers</div></li><li><div>
Willingness to share your expertise and learn from others</div></li></ul><div></div><div>
About Working For Us</div><div>
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.</div><div><br>
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it&rsquo;s why we especially welcome applications from under-represented groups.<br>
<br>
We&rsquo;re disability confident. So if you&rsquo;d like reasonable adjustments to be made to our recruitment processes, just let us know.</div><div></div><div>
We also offer a wide-ranging benefits package, which includes:</div><ul><li><div>
A generous pension contribution of up to 15%</div></li><li><div>
An annual performance-related bonus</div></li><li><div>
Share schemes including free shares</div></li><li><div>
Benefits you can adapt to your lifestyle, such as discounted shopping</div></li><li><div>
30 days&rsquo; holiday, with bank holidays on top</div></li><li><div>
A range of wellbeing initiatives and generous parental leave policies</div></li></ul><div></div><div>
Ready to start growing with purpose? Apply today and let&rsquo;s create something extraordinary together!</div><div></div><div>
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.</div><div></div><div>
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.</div><div></div><div>
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we&rsquo;re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.</div></div>

End Date
Thursday 17 April 2025
Salary Range
£59,850 - £66,500
We support flexible working – click here for more information on flexible working options
Flexible Working Options
Hybrid Working
Job Description Summary
Lloyds Banking Group is the UK’s leading bank with over 30m customers and its biggest digital bank, with over 18 million active online customers. We’ve placed an ambitious transformation programme and a multi-channel approach to banking at the heart of our strategy to be the best bank for customers, backed by significant investment in our platforms and people over the next three years.

We serve millions of customers every day, from individuals and families to large businesses and corporations. This means we’re well - placed to help Britain prosper by shaping the way we spend, save and borrow.
Job Description
JOB TITLE: Design Researcher (12-Month FTC)
LOCATION: Manchester / Leeds / Halifax
SALARY: £59,850 - £66,500
HOURS: Full-Time
DURATION: 12-Month Fixed-Term Contract
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, in the office.

About this opportunity
Here at Lloyds Banking Group, we value Design Research. We’re a large, experienced team of 40+ researchers. We shape product and service development. Everyone has different strengths and passions... maybe you’re an expert in accessibility, skilled in quantitative research, or have a solid background in user experience (UX). We'll encourage you to test and learn new ways of doing research and foster a culture of mentoring, collaborating, and learning from other researchers.

Working in a multi-disciplinary design, product, and engineering team, you’ll develop and lead the research strategy for a key area of our business. You’ll also be supported by our wider Design Research and Analytics community. You’ll be responsible for managing the research plan and roadmap for your service or product area. You’ll deliver research to solve customer problems, unlock new opportunities, and guide what is created. You’ll enjoy working on varied research across the product development lifecycle, from generative to evaluative research.

What you'll need
Experience working closely with design and product teams to identify and prioritise the right research questions
Able to create research roadmaps and plans to keep the team on track, helping set both short term objectives and strategic direction
Deep qualitative research experience using techniques such as usability testing (moderated and unmoderated), concept testing, and depth interviews
Synthesise insights in an impactful and actionable manner to generate a shared understanding of user needs and opportunities
Able to communicate and influence wider business stakeholders with clarity and conciseness
Experience combining qualitative and quantitative methods
Ethnographic experience (such as contextual enquiry or diary studies)
Experience triangulating research and data from different sources to tell compelling customer stories
Experience with accessibility research and/or vulnerable customers
Willingness to share your expertise and learn from others
About Working For Us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups.

We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes:
A generous pension contribution of up to 15%
An annual performance-related bonus
Share schemes including free shares
Benefits you can adapt to your lifestyle, such as discounted shopping
30 days’ holiday, with bank holidays on top
A range of wellbeing initiatives and generous parental leave policies
Ready to start growing with purpose? Apply today and let’s create something extraordinary together!
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

Design Researcher (12-Month FTC) - Lloyds Banking Group

Design Researcher (12-Month FTC)

You must have senior-level experience in UX design, managing change, defining products, and collaborating with stakeholders, focusing on user-friendly solutions and balancing detail with ambiguity.

You’ll develop a roadmap for Embedded Finance by understanding customer needs, analyzing competitors, and collaborating with technology teams and partners to enhance user experience and capabilities.

<div><div>End Date</div>
Wednesday 16 April 2025<div></div><div>
Salary Range</div>
&pound;90,440 - &pound;106,400<div></div><div><div>
We support flexible working &ndash; click here for more information on flexible working options</div></div><div></div><div>
Flexible Working Options</div>
Hybrid Working, Job Share<div></div><div>
Job Description Summary</div>
This is a great opportunity to join a dynamic and growing team that is charged with moving Lloyds into the embedded finance market, where we can compete with the likes of PayPal, Klarna and other point of sale lending players.<br>
<br>
We&rsquo;re operating in a lean start up model where we all work to get the job done, and don&rsquo;t stand on ceremony or job titles. We&rsquo;re therefore looking for someone who is an experience do-er, who can switch altitudes from the long-term big picture right down into assessing technical requirements and how we practically design the most feasible and delightful journey for our customers today. If you&rsquo;re a visionary who can also operate in the detail and get things done, please read on!<div></div><div>
Job Description</div><div>
JOB TITLE: Senior UX Designer - Embedded Finance (12-Month FTC)</div><div><div>
LOCATION: London / Chester / Leeds<br>
SALARY: &pound;90,440 - &pound;106,400 (London) / &pound;76,194 - &pound;89,640 (National)<br>
HOURS: Full Time<br>
DURATION: 12-Month Fixed-Term Contract</div><div>
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time in the office.<br>
Ideally you&rsquo;ll be based in London; if you're based in Chester or Leeds, frequent travel to London will be required.</div></div><div><br>
About this opportunity<br>
As the Senior UX Designer for Embedded Finance, you&rsquo;ll be part of the Experience Design team and &lsquo;embedded&rsquo; in the product team, reporting day to day to the Customer Experience Lead. You&rsquo;ll work closely with Product, Design and Engineering colleagues across Functions, Business Units, and our External Technology Partner (NewDay Tech) to build products that win in the market.</div><div></div><div>
You&rsquo;ll be responsible for developing a thoroughly researched and validated roadmap for Embedded Finance, encompassing builds of capabilities, features and user experience as we create new propositions to meet evolving customer and channel needs.</div><div></div><div>
To create this, you&rsquo;ll build a deep understanding of customer needs, and pain points, keep a close watch on competitors&rsquo; solutions and emerging capabilities, and work closely with technology teams to learn from, and leverage, best practices and builds. You'll also work alongside technology partners inside and outside the Group to leverage their backlogs in a strategic way.</div><div></div><div>
This is an exciting opportunity to build out Embedded Finance solutions in a competitive and fast paced market. It&rsquo;s also a great opportunity to work extensively with a range of teams across Lloyds and external service providers and technology partners.</div><div></div><div>
What you&rsquo;ll need</div><ul><li><div>
You&rsquo;ve had significant experience of translating complex customer and business requirements into simple and user-friendly customer solutions, at a senior level.</div></li><li><div>
 You've initiated, formulated and implemented new business practices as part of a significant change management programme, within a large complex organisation.</div></li><li><div>
You've managed the definition, development, and/or delivery of a significant product or service of an organisation's development/engineering programme.</div></li><li><div>
You&rsquo;re adept at setting up and delivering UX Change Roadmaps for new consumer products and propositions. This ranges from pixel peeping on conversion journeys to maximise effectiveness, to influencing multi-year pan-business investment plans.</div></li><li><div>
You're highly experienced at managing relationships with external partners, providers and stakeholders to deliver solutions.</div></li><li><div>
You're unafraid to set aspirational outcomes, but you&rsquo;re also happy to get stuck in and help build solutions that see the light of day.</div></li><li><div>
You're comfortable with challenge, used to asking penetrating questions, and engage constructively when challenged yourself.</div></li><li><div>
You&rsquo;re someone who seeks hard technology and process challenges, and can come up with simple solutions that balance short-term outcomes with long-term direction.</div></li><li><div>
You engage collaboratively with partners to bring all hands on deck to solve a problem.</div></li><li><div>
You care about detail but are comfortable with uncertainty and ambiguity &ndash; you can zoom out to see which areas of detail truly matter, and how to build with the right tolerances.</div></li><li><div>
You enjoy collaborating across teams and can build strong relationships at pace. And you&rsquo;ll relish the opportunity to be part of a team that is building for growth!</div></li></ul><div></div><div>
About working for us</div><div>
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.</div><div><br>
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it&rsquo;s why we especially welcome applications from under-represented groups.</div><div><br>
We&rsquo;re disability confident. So if you&rsquo;d like reasonable adjustments to be made to our recruitment processes, just let us know.<br>
<br>
We also offer a wide-ranging benefits package, which includes:</div><ul><li><div>
A generous pension contribution of up to 15%</div></li><li><div>
A discretionary annual performance-related bonus</div></li><li><div>
Share schemes including free shares</div></li><li><div>
Benefits you can adapt to your lifestyle, such as discounted shopping</div></li><li><div>
30 days&rsquo; holiday, with bank holidays on top</div></li><li><div>
A range of wellbeing initiatives and generous parental leave policies</div></li></ul><div><br>
Ready for a career where you can have a positive impact as you learn, grow and thrive? Apply today and find out more!</div><div></div><div><br>
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.</div><div></div><div>
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.</div><div></div><div>
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we&rsquo;re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.</div></div>

End Date
Wednesday 16 April 2025
Salary Range
£90,440 - £106,400
We support flexible working – click here for more information on flexible working options
Flexible Working Options
Hybrid Working, Job Share
Job Description Summary
This is a great opportunity to join a dynamic and growing team that is charged with moving Lloyds into the embedded finance market, where we can compete with the likes of PayPal, Klarna and other point of sale lending players.

We’re operating in a lean start up model where we all work to get the job done, and don’t stand on ceremony or job titles. We’re therefore looking for someone who is an experience do-er, who can switch altitudes from the long-term big picture right down into assessing technical requirements and how we practically design the most feasible and delightful journey for our customers today. If you’re a visionary who can also operate in the detail and get things done, please read on!
Job Description
JOB TITLE: Senior UX Designer - Embedded Finance (12-Month FTC)
LOCATION: London / Chester / Leeds
SALARY: £90,440 - £106,400 (London) / £76,194 - £89,640 (National)
HOURS: Full Time
DURATION: 12-Month Fixed-Term Contract
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time in the office.
Ideally you’ll be based in London; if you're based in Chester or Leeds, frequent travel to London will be required.
About this opportunity
As the Senior UX Designer for Embedded Finance, you’ll be part of the Experience Design team and ‘embedded’ in the product team, reporting day to day to the Customer Experience Lead. You’ll work closely with Product, Design and Engineering colleagues across Functions, Business Units, and our External Technology Partner (NewDay Tech) to build products that win in the market.
You’ll be responsible for developing a thoroughly researched and validated roadmap for Embedded Finance, encompassing builds of capabilities, features and user experience as we create new propositions to meet evolving customer and channel needs.
To create this, you’ll build a deep understanding of customer needs, and pain points, keep a close watch on competitors’ solutions and emerging capabilities, and work closely with technology teams to learn from, and leverage, best practices and builds. You'll also work alongside technology partners inside and outside the Group to leverage their backlogs in a strategic way.
This is an exciting opportunity to build out Embedded Finance solutions in a competitive and fast paced market. It’s also a great opportunity to work extensively with a range of teams across Lloyds and external service providers and technology partners.
What you’ll need
You’ve had significant experience of translating complex customer and business requirements into simple and user-friendly customer solutions, at a senior level.
 You've initiated, formulated and implemented new business practices as part of a significant change management programme, within a large complex organisation.
You've managed the definition, development, and/or delivery of a significant product or service of an organisation's development/engineering programme.
You’re adept at setting up and delivering UX Change Roadmaps for new consumer products and propositions. This ranges from pixel peeping on conversion journeys to maximise effectiveness, to influencing multi-year pan-business investment plans.
You're highly experienced at managing relationships with external partners, providers and stakeholders to deliver solutions.
You're unafraid to set aspirational outcomes, but you’re also happy to get stuck in and help build solutions that see the light of day.
You're comfortable with challenge, used to asking penetrating questions, and engage constructively when challenged yourself.
You’re someone who seeks hard technology and process challenges, and can come up with simple solutions that balance short-term outcomes with long-term direction.
You engage collaboratively with partners to bring all hands on deck to solve a problem.
You care about detail but are comfortable with uncertainty and ambiguity – you can zoom out to see which areas of detail truly matter, and how to build with the right tolerances.
You enjoy collaborating across teams and can build strong relationships at pace. And you’ll relish the opportunity to be part of a team that is building for growth!
About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups.
We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:
A generous pension contribution of up to 15%
A discretionary annual performance-related bonus
Share schemes including free shares
Benefits you can adapt to your lifestyle, such as discounted shopping
30 days’ holiday, with bank holidays on top
A range of wellbeing initiatives and generous parental leave policies
Ready for a career where you can have a positive impact as you learn, grow and thrive? Apply today and find out more!
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

Senior UX Designer - Embedded Finance (12-Month FTC) - Lloyds Banking Group

Senior UX Designer - Embedded Finance (12-Month FTC)

You must translate complex needs into user-friendly solutions, conduct iterative research, manage stakeholder relationships, embrace challenges, and collaborate across teams for growth.

You will develop customer journey touchpoints, enhance conversion paths, analyze needs and competitors, collaborate with design teams, and partner with technology providers to deliver embedded finance solutions.

<div><div>End Date</div>
Wednesday 16 April 2025<div></div><div>
Salary Range</div>
&pound;70,929 - &pound;78,810<div></div><div><div>
We support flexible working &ndash; click here for more information on flexible working options</div></div><div></div><div>
Flexible Working Options</div>
Hybrid Working, Job Share<div></div><div>
Job Description Summary</div>
This is a great opportunity to join a dynamic and growing team that is charged with moving Lloyds into the embedded finance market, where we can compete with the likes of PayPal, Klarna and other point of sale lending players.<br>
<br>
We&rsquo;re operating in a lean start up model where we all work to get the job done, and don&rsquo;t stand on ceremony or job titles. We&rsquo;re therefore looking for someone who is an experience do-er, who can live in the detail of execution and takes pride in delivering experiences that make customers happy.<div></div><div>
Job Description</div><div>
JOB TITLE: UX Designer - Embedded Finance (12-Month FTC)</div><div><div>
LOCATION: London / Chester / Leeds<br>
SALARY: &pound;70,929 - &pound;78,810 (London) / &pound;59,850 - &pound;66,500 (National)</div><div>
HOURS: Full Time<br>
DURATION: 12-Month Fixed-Term Contract</div><div>
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time in the office.<br>
Ideally you&rsquo;ll be based in London; if you're based in Chester or Leeds, frequent travel to London will be required.</div></div><div><br>
About this opportunity<br>
As UX Design and Design Research for Embedded Finance, you&rsquo;ll be part of the Experience Design team and &lsquo;embedded&rsquo; in the product team, reporting day to day to the Senior Manager, UX Design. You&rsquo;ll work closely with Product, Design and Engineering colleagues across Functions, Business Units, and our External Technology Partner (NewDay Tech) to build products that win in the market.</div><div></div><div>
You&rsquo;ll be responsible for developing and researching the touchpoints in our end-to-end journeys, this includes working with New Day, our technology partner to improve our conversion journeys, but it also includes partnering with our customer journey managers to reimagine our longer term journeys that engage customers with embedded finance and ensure those that use us have a fantastic experience right to the point of renewal or close of the product.</div><div></div><div>
To create this, you&rsquo;ll build a deep understanding of customer needs, and pain points, keep a close watch on competitors&rsquo; solutions and emerging capabilities, and work closely with Design teams to learn from, and leverage, best practices and builds. You'll also work alongside technology partners inside and outside the Group to leverage their backlogs in a strategic way.</div><div></div><div>
This is an exciting opportunity to build out Embedded Finance solutions in a competitive and fast paced market. It&rsquo;s also a great opportunity to work extensively with a range of teams across Lloyds and external service providers and technology partners.</div><div></div><div>
What you&rsquo;ll need</div><ul><li><div>
You&rsquo;ve had experience of translating complex customer and business requirements into simple and user-friendly customer solutions</div></li><li><div>
You&rsquo;ll be comfortable using design research methods to do fast paced and iterative research of our journey improvements. You&rsquo;ll use data and customer feedback to identify pain and gain points, and validate improvements we want to make.</div></li><li><div>
You&rsquo;re comfortable bringing the voice of the customer into everything that we do so the solutions we build are genuinely useful, get used, and build our business as a result.</div></li><li><div>
You're experienced at managing relationships with external partners, providers and stakeholders to deliver solutions.</div></li><li><div>
You're unafraid to set aspirational outcomes, but you&rsquo;re also happy to get stuck in and help build solutions that see the light of day.</div></li><li><div>
You're comfortable with challenge, used to asking penetrating questions, and engage constructively when challenged yourself.</div></li><li><div>
You engage collaboratively with partners to bring all hands on deck to solve a problem.</div></li><li><div>
You care about detail but are comfortable with uncertainty and ambiguity &ndash; you can zoom out to see which areas of detail truly matter, and how to build with the right tolerances.</div></li><li><div>
You enjoy collaborating across teams and can build strong relationships at pace. And you&rsquo;ll relish the opportunity to be part of a team that is building for growth!</div></li></ul><div></div><div>
About working for us</div><div>
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.</div><div><br>
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it&rsquo;s why we especially welcome applications from under-represented groups.</div><div><br>
We&rsquo;re disability confident. So if you&rsquo;d like reasonable adjustments to be made to our recruitment processes, just let us know.<br>
<br>
We also offer a wide-ranging benefits package, which includes:</div><ul><li><div>
A generous pension contribution of up to 15%</div></li><li><div>
A discretionary annual performance-related bonus</div></li><li><div>
Share schemes including free shares</div></li><li><div>
Benefits you can adapt to your lifestyle, such as discounted shopping</div></li><li><div>
30 days&rsquo; holiday, with bank holidays on top</div></li><li><div>
A range of wellbeing initiatives and generous parental leave policies</div></li></ul><div><br>
Ready for a career where you can have a positive impact as you learn, grow and thrive? Apply today and find out more!</div><div></div><div>
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.</div><div></div><div>
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.</div><div></div><div>
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we&rsquo;re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.</div></div>

End Date
Wednesday 16 April 2025
Salary Range
£70,929 - £78,810
We support flexible working – click here for more information on flexible working options
Flexible Working Options
Hybrid Working, Job Share
Job Description Summary
This is a great opportunity to join a dynamic and growing team that is charged with moving Lloyds into the embedded finance market, where we can compete with the likes of PayPal, Klarna and other point of sale lending players.

We’re operating in a lean start up model where we all work to get the job done, and don’t stand on ceremony or job titles. We’re therefore looking for someone who is an experience do-er, who can live in the detail of execution and takes pride in delivering experiences that make customers happy.
Job Description
JOB TITLE: UX Designer - Embedded Finance (12-Month FTC)
LOCATION: London / Chester / Leeds
SALARY: £70,929 - £78,810 (London) / £59,850 - £66,500 (National)
HOURS: Full Time
DURATION: 12-Month Fixed-Term Contract
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time in the office.
Ideally you’ll be based in London; if you're based in Chester or Leeds, frequent travel to London will be required.
About this opportunity
As UX Design and Design Research for Embedded Finance, you’ll be part of the Experience Design team and ‘embedded’ in the product team, reporting day to day to the Senior Manager, UX Design. You’ll work closely with Product, Design and Engineering colleagues across Functions, Business Units, and our External Technology Partner (NewDay Tech) to build products that win in the market.
You’ll be responsible for developing and researching the touchpoints in our end-to-end journeys, this includes working with New Day, our technology partner to improve our conversion journeys, but it also includes partnering with our customer journey managers to reimagine our longer term journeys that engage customers with embedded finance and ensure those that use us have a fantastic experience right to the point of renewal or close of the product.
To create this, you’ll build a deep understanding of customer needs, and pain points, keep a close watch on competitors’ solutions and emerging capabilities, and work closely with Design teams to learn from, and leverage, best practices and builds. You'll also work alongside technology partners inside and outside the Group to leverage their backlogs in a strategic way.
This is an exciting opportunity to build out Embedded Finance solutions in a competitive and fast paced market. It’s also a great opportunity to work extensively with a range of teams across Lloyds and external service providers and technology partners.
What you’ll need
You’ve had experience of translating complex customer and business requirements into simple and user-friendly customer solutions
You’ll be comfortable using design research methods to do fast paced and iterative research of our journey improvements. You’ll use data and customer feedback to identify pain and gain points, and validate improvements we want to make.
You’re comfortable bringing the voice of the customer into everything that we do so the solutions we build are genuinely useful, get used, and build our business as a result.
You're experienced at managing relationships with external partners, providers and stakeholders to deliver solutions.
You're unafraid to set aspirational outcomes, but you’re also happy to get stuck in and help build solutions that see the light of day.
You're comfortable with challenge, used to asking penetrating questions, and engage constructively when challenged yourself.
You engage collaboratively with partners to bring all hands on deck to solve a problem.
You care about detail but are comfortable with uncertainty and ambiguity – you can zoom out to see which areas of detail truly matter, and how to build with the right tolerances.
You enjoy collaborating across teams and can build strong relationships at pace. And you’ll relish the opportunity to be part of a team that is building for growth!
About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups.
We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:
A generous pension contribution of up to 15%
A discretionary annual performance-related bonus
Share schemes including free shares
Benefits you can adapt to your lifestyle, such as discounted shopping
30 days’ holiday, with bank holidays on top
A range of wellbeing initiatives and generous parental leave policies
Ready for a career where you can have a positive impact as you learn, grow and thrive? Apply today and find out more!
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

Lloyds Banking Group

Events

Mission

Culture & values

People-first

Bold

Inclusive

Sustainable

Trust

Benefits

Flexible working

Health and wellbeing

Holiday allowance

Family leave

Flexible working