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Design Researcher (12-Month FTC)

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Lloyds Banking Group

7d ago

  • Job
    Full-time
    Senior Level
  • Research & Development
    Design
  • Manchester
  • Quick Apply
    5d left

AI generated summary

  • You should have strong qualitative research skills, experience with design teams, ability to create research plans, and skills in synthesizing insights, accessibility research, and data triangulation.
  • You will develop and manage the research strategy, deliver insights to solve customer issues, and conduct varied research throughout the product development lifecycle.

Requirements

  • Experience working closely with design and product teams to identify and prioritise the right research questions
  • Able to create research roadmaps and plans to keep the team on track, helping set both short term objectives and strategic direction
  • Deep qualitative research experience using techniques such as usability testing (moderated and unmoderated), concept testing, and depth interviews
  • Synthesise insights in an impactful and actionable manner to generate a shared understanding of user needs and opportunities
  • Able to communicate and influence wider business stakeholders with clarity and conciseness
  • Experience combining qualitative and quantitative methods
  • Ethnographic experience (such as contextual enquiry or diary studies)
  • Experience triangulating research and data from different sources to tell compelling customer stories
  • Experience with accessibility research and/or vulnerable customers
  • Willingness to share your expertise and learn from others

Responsibilities

  • Develop and lead the research strategy for a key area of our business.
  • Manage the research plan and roadmap for your service or product area.
  • Deliver research to solve customer problems, unlock new opportunities, and guide what is created.
  • Work on varied research across the product development lifecycle, from generative to evaluative research.

FAQs

Do we support remote work?

Yes, we support remote work in a hybrid format, which involves spending at least two days per week in the office.

What is the salary range for the Design Researcher position?

The salary range for the Design Researcher position is £59,850 - £66,500.

How long is the contract for this role?

This is a 12-month fixed-term contract.

Where is this position located?

The position is located in Manchester, Leeds, or Halifax.

What are the working hours for this role?

This role is full-time.

What is the primary focus of the Design Researcher role?

The primary focus is to develop and lead the research strategy for a key area of the business, driving product and service development through research.

What types of research experience are required for this position?

Candidates should have deep qualitative research experience, including usability testing, concept testing, and depth interviews, as well as experience with quantitative methods.

Is experience with accessibility research valued for this role?

Yes, experience with accessibility research and/or vulnerable customers is valued for this role.

What benefits are offered to employees?

Benefits include a generous pension contribution, annual performance-related bonus, share schemes, adaptable lifestyle benefits, 30 days' holiday, and a range of wellbeing initiatives.

How does Lloyds Banking Group approach diversity and inclusion?

Lloyds Banking Group is committed to building an inclusive organization that reflects modern society, celebrates diversity, and ensures all employees feel they belong. They especially welcome applications from under-represented groups.

What kind of team would I be working with in this role?

You would be working with a large, experienced team of over 40 researchers within a multi-disciplinary design, product, and engineering team.

Will there be opportunities for professional development?

Yes, the role encourages a culture of mentoring, collaboration, and learning from other researchers, providing opportunities for professional growth.

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Lloyds Banking Group

Helping Britain Prosper

Finance
Industry
10,001+
Employees

Mission & Purpose

We're part of an ever-changing industry and are currently on a journey to shape the financial services of the future, whilst supporting our customers’ changing needs. The scale and reach of our Group means we can offer a broad range of opportunities to learn, grow and develop. Our values-led culture and approach to inclusion and diversity means we can all make a real difference together. Our purpose is Helping Britain Prosper. We do this by creating a more sustainable and inclusive future for people and businesses, shaping finance as a force for good.

Culture & Values

  • People-first

    We put people first to go further for customers.

  • Bold

    We’re bold, we take action and innovate.

  • Inclusive

    We’re inclusive to value everyone.

  • Sustainable

    We champion sustainability to care for our planet.

  • Trust

    We trust each other to achieve more together.

Benefits

  • Flexible working

    A hybrid model and the ability to work flexibly is key to ensuring our colleagues can have both a rewarding career and a healthy work/life balance.

  • Health and wellbeing

    We encourage a culture of wellbeing and inclusivity, and provide a range of health and wellbeing services to meet the diverse needs of our colleagues.

  • Holiday allowance

    We offer a generous holiday allowance to enable you achieve a healthy work/life balance. You’ll be eligible for a minimum of 22 days holiday, rising to 30 days based on length of service and grade. Bank holidays are in addition to this, and you’ll have the opportunity to buy or sell the equivalent of a week’s holiday through our ‘Flex’ scheme.

  • Family leave

    From day one you’ll be able to have up to 63 weeks of maternity or adoption leave. Statutory maternity or adoption pay is available for 39 weeks and 20 weeks will be enhanced to the equivalent of full pay. Partners can have six weeks of fully paid paternity leave. Shared parental leave is created when maternity or adoption leave is ended early. If you are an eligible partner you could receive up to 20 weeks of fully paid leave.

  • Flexible working

    A hybrid model and the ability to work flexibly is key to ensuring our colleagues can have both a rewarding career and a healthy work/life balance.