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Design Strategist

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Capital One

Sep 8

  • Job
    Full-time
    Senior Level
  • Design
    Product
  • Nottingham

AI generated summary

  • You need experience in translating insights into design, visual thinking, facilitation, problem-solving, navigating ambiguity, digital human-centered design, and project management.
  • You’ll lead strategic initiatives focusing on customer experience, manage multidisciplinary teams through design processes, and apply human-centered methodologies to solve complex problems.

Requirements

  • Experience of translating observations into insights playing between strategy, service and/or business design, UX, and research
  • A visual thinker who is adept at communicating via creative software platforms and/or media
  • An excellent facilitator, with an ability to bring together different perspectives to get to the right outcome for our customers and our business
  • Examples of problem solving through design processes where you have helped businesses arrive at successful solutions
  • Proven ability to navigate ambiguity yet act decisively, and a capacity to coach others through the process
  • Experience in digital human-centred design, design thinking tools and methods
  • Project and stakeholder management experience

Responsibilities

  • You’ll lead large strategic pieces of work, providing a lens that considers the overarching customer experience, product portfolio, roadmap and business case.
  • You’ll champion a customer-first culture to drive our customer centricity agenda throughout the business.
  • You’ll lead and support multi-disciplinary teams through discovery, synthesis, ideation, design and prototyping.
  • From competitor and market analysis, to consulting and service design, you’ll use human-centred problem solving methodologies to solve complex business problems, enhance user experience and support business growth.
  • You’ll identify opportunities and manage projects to deliver on customer needs and business priorities.

FAQs

What is the primary focus of the Design Strategist role?

The primary focus of the Design Strategist role is to drive customer centricity by translating customer needs into opportunities for investment, collaborating across the organization on various initiatives related to product and service design, cultural transformation, and long-term business strategy.

What teams will the Design Strategist collaborate with?

The Design Strategist will collaborate regularly with the Product Design team and the in-house Creative Studio, as well as being part of a wider outcome team that includes Designers, Researchers, Product Managers, and Business Analysts.

What kind of projects will the Design Strategist lead?

The Design Strategist will lead large strategic projects that involve evaluating the overall customer experience, product portfolio, roadmap, and business case, while guiding multi-disciplinary teams through discovery, synthesis, ideation, design, and prototyping.

What skills are required for this position?

Required skills include experience in translating observations into insights, strong visual communication abilities, excellent facilitation skills, experience in human-centered design, problem-solving through design processes, and expertise in project and stakeholder management.

Where will the Design Strategist primarily work?

The Design Strategist can be based in either the Nottingham or London offices, working in a hybrid model that requires being in the Nottingham office three days a week (Tuesdays, Wednesdays, and Thursdays).

What benefits does Capital One offer for this role?

Benefits include access to a pension scheme, bonus, generous holiday entitlement, private medical insurance, flexible benefits such as season-ticket loans, cycle to work scheme, and enhanced parental leave, along with opportunities for career progression and development through training programs.

Is Capital One committed to diversity and inclusion?

Yes, Capital One is committed to building diverse and inclusive teams and works with organizations to ensure they attract talent from various backgrounds, offering support groups and networks for associates.

How does Capital One support mental health and wellbeing?

Capital One supports mental health and wellbeing through initiatives like the "Mind Your Mind" network, which promotes positive mental wellness and provides resources for associates.

What is the process if a candidate requires a reasonable adjustment during recruitment?

Candidates requiring a reasonable adjustment should contact ukrecruitment@capitalone.com, and all information will be kept confidential and used solely for the purpose of applying the adjustment.

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Capital One

Finance
Industry
10,001+
Employees

Mission & Purpose

At Capital One, we’re changing banking for good. We were founded on the belief that no one should be locked out of the financial system. We’re dedicated to helping foster a world where everyone has an equal opportunity to prosper. We’re a bank. But we don’t think like one. We’re always thinking about what’s next. About how we can innovate. Inspire. And develop the tools our customers need to improve their financial lives. That’s where you come in. Your ideas, your experiences and your skills will help us make banking simpler. Working here is about doing bold things. And having that feeling like you belong right where you are. Because we’re doing cool work that lets you have a life outside of work. That’s life at Capital One.