FAQs
What is the role of a Design Technician at ITW Construction Products UK/Nordics?
The Design Technician provides technical and design support to customers for software and connector product ranges, undertakes various designs as per customer specifications, and collaborates with stakeholders to address complex engineering queries.
What qualifications are required for the Design Technician position?
Candidates should have demonstrable experience in reading technical drawings, calculations, and specifications, proficiency in AutoCAD or equivalent draughting software, experience with Floor, Truss, or Timber frame draughting and design software, and familiarity with Microsoft Office Suite.
What competencies are sought in a candidate for this position?
The ideal candidate should possess a positive problem-solving mindset, strong communication skills, a willingness to learn, the ability to read architectural and engineering plans, prioritization skills, and a customer-centric approach.
What responsibilities does the Design Technician have regarding customer support?
The Design Technician provides technical and design support through a helpdesk, undertakes designs to meet customer requirements, identifies support trends, and aids in the transition of new customers to the company's products and software.
Is there a focus on personal development for employees in this role?
Yes, the company encourages employees to embrace their entrepreneurial spirit, drives action, and offers support and opportunities for professional growth within the multinational organization.
Can the Design Technician work independently?
Yes, the role requires the ability to work independently as well as collaboratively as part of a dynamic team.
Where is this position based?
The Design Technician role can be based at ITW's Glenrothes location in Scotland or potentially another site, as specified in the job description.
What tools and software should candidates be familiar with for this role?
Candidates should have experience with AutoCAD or equivalent draughting packages, as well as design software specific to Floor, Truss, or Timber frame draughting. Proficiency with Microsoft Office Suite is also required.
What types of designs will the Design Technician undertake?
The Design Technician will work on designs related to roofs, floors, walls, and remedial works, tailored to specific customer specifications.
How will the Design Technician contribute to the company’s technical service offering?
The Design Technician will identify customer support trends, work with the Technical Team to enhance services, review software releases, and maintain content on the technical portal to improve overall support quality.