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Desktop Support Analyst

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Greystar

1mo ago

  • Job
    Full-time
    Junior & Mid Level
  • London

AI generated summary

  • You should have IT helpdesk experience, strong communication skills, skills in troubleshooting devices, knowledge of Windows, MacOS, Office 365, networking basics, and familiarity with ServiceNow and TeamViewer.
  • You will build and manage devices, troubleshoot IT issues, support AV systems, maintain asset registers, assist with upgrades, and collaborate on IT projects.

Requirements

  • Previous IT helpdesk / 1st line support experience
  • Excellent communication skills & team working, providing a first class level of customer service
  • Keen to develop technical skills and enthusiastic about helping others
  • Experience troubleshooting desktops, laptops, mobile devices & associated peripherals
  • Knowledge of Windows 10 & 11, MacOS and iOS platforms
  • Office 365, SharePoint, OneDrive & Teams troubleshooting/management
  • Basic understanding of networking technologies such as DNS, DHCP etc to facilitate basic troubleshooting
  • Building of new Windows/Mac/iOS devices to a set standard
  • Installation and configuration of 3rd party software and devices
  • Ensure all IT incidents are logged on our helpdesk platform and ticket notes are kept up to date with current progress
  • Ensure all IT incidents are responded to within SLA
  • Good time and workload management
  • Experience with ServiceNow
  • Experience with TeamViewer or Kaseya
  • Adobe Creative Suite experience/troubleshooting
  • Knowledge of Microsoft Surface devices
  • Knowledge of Microsoft Teams based meeting room systems

Responsibilities

  • Be responsible for building new devices for team members
  • Desktops, laptops, mobile phones and other IT devices procurement and management
  • Troubleshooting end user devices, networking, telephony and IT in general related issues
  • Works closely with senior engineers.
  • Participates in any IT initiative/project when required.
  • Maintains an up-to-date asset register
  • Coordinates and assists in supervising systems upgrades and installations by evaluating and recommending upgrades based on business needs and requirements
  • Support meeting room AV systems and events

FAQs

What is the primary responsibility of the Desktop Support Analyst at Greystar?

The primary responsibility of the Desktop Support Analyst is to provide technical support to team members, troubleshoot and resolve IT issues, and assist with building and managing devices such as desktops, laptops, and mobile phones.

Where is the Desktop Support Analyst position based?

The Desktop Support Analyst position is based in the London HQ office, where the analyst will support users across Europe.

Is prior experience necessary for this role?

Yes, previous IT helpdesk or 1st line support experience is required for this role.

What kind of technical skills are required for this position?

Required technical skills include experience troubleshooting desktops, laptops, mobile devices, knowledge of Windows 10 & 11, MacOS, iOS platforms, and familiarity with Office 365, SharePoint, OneDrive, and Teams.

Will I need to travel for this job?

Yes, there may be infrequent travel required to offices across Europe.

What tools or software will I be using in this role?

You will work with tools and software such as Microsoft 365, Microsoft Azure services, CrowdStrike, Kaseya, and various networking devices including Fortigate Firewalls and HP/Aruba switches.

How does Greystar support the professional development of its employees?

Greystar offers great development and training opportunities for employees looking to progress their IT careers.

What is the expected level of customer service for this role?

The Desktop Support Analyst is expected to provide a first-class level of customer service and maintain excellent communication skills.

Are there specific desirable skills for this position?

Yes, desirable skills include experience with ServiceNow, TeamViewer or Kaseya, Adobe Creative Suite, knowledge of Microsoft Surface devices, and Microsoft Teams meeting room systems.

What does the job entail in terms of IT incident management?

The role involves logging all IT incidents on the helpdesk platform, keeping ticket notes up to date, and ensuring all incidents are responded to within the service level agreement (SLA).

Greystar

A Leading, Fully-Integrated Global Real Estate Company

Real Estate
Industry
10,001+
Employees
1993
Founded Year

Mission & Purpose

Founded in 1993, Greystar provides world-class service in the residential rental housing industry. Our innovative vertically integrated business model integrates the management, development and investment disciplines of the rental housing industry on international, regional and local levels. This unique approach and our commitment to hiring the best professionals have resulted in record growth, making us one of the most respected and trusted global real estate companies. Because our vertically integrated business model includes both investment and service-oriented businesses, we’re able to maintain a constant presence in local markets and create value in all phases of the real estate cycle. Our international platform provides economies of scale, financial sophistication, institutional quality reporting and tremendous capital relationships, while our city offices provide local market expertise and execution. Supported by a global team of 20,000+ employees, Greystar’s experienced and cross-functional executive team boasts on average over 23 years of industry experience and provides a diverse perspective throughout the investment process. Over the years, Greystar has learned what’s important to people when it comes to a place to call home. That’s why we continually strive to provide beautiful living environments and innovative services that enhance the living experience. We take great pride in knowing that our homes are inviting places for residents to celebrate life’s important moments.

Benefits

  • Professional Development: Ongoing support is available for career advancement opportunities in addition to corporate training programs

  • Healthcare: Health insurance (including company-paid opportunities) is offered, along with competitive dental and vision insurance plan options

  • Paid Time Off: Full-time team members receive generous paid time off – including your birthday! – as well as paid sick leave, personal days, and company holidays

  • Paid Parental Leave: Maternal and paternal paid leave is available for the birth or adoption of a child

  • Employee Assistance Program: Experienced counselors are available 24/7 for confidential assistance to listen and help you find solutions at no cost to you