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Digital Colleague Experience Senior Service Designer

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Barclays

1mo ago

  • Job
    Full-time
    Senior & Expert Level
  • IT & Cybersecurity
    Business, Operations & Strategy
  • Glasgow

AI generated summary

  • You need a track record in digital transformation, HR systems (Workday), strong communication skills, strategic thinking, understanding of HR processes, and a data-driven mindset.
  • You will design digital solutions, collaborate with leaders, translate business objectives, utilize data analytics, manage risks, and foster partnerships for effective digital transformation.

Requirements

  • Proven track record in digital transformation
  • Strong experiences in HR systems (Workday) and colleague experience platforms, with a background in working in technologies such as legacy and SaaS
  • Background in business analysis, consultancy or service management
  • Strong communication and influencing skills, with the ability to engage and align a wide range of senior stakeholders
  • Excellent strategic thinking and planning skills, with the ability to translate business objectives into actionable digital solutions and road maps
  • Deep understanding of HR processes, digital tools, and technologies, combined with experience in developing systems that deliver tangible value to the business
  • Data-driven mindset, with the ability to use analytics to drive decisions and measure success

Responsibilities

  • Provide expert advisory on architecture and design
  • Collaborate with senior leaders across multiple functions to shape and deliver the vision for digital transformation across the bank
  • Partner with business stakeholders to understand and translate strategic business objectives into clear, actionable road maps
  • Contribute to creating comprehensive implementation strategies that balance business needs with technical feasibility
  • Bring deep expertise in both legacy and SaaS technologies, guiding the design and integration of systems that deliver seamless digital experiences
  • Act as a senior advisor working with HRTech, external partners, and internal teams (HR, IT Operations) to support the alignment of digital HR solutions
  • Leverage insights from data and analytics to recommend continuous improvements and innovations
  • Development and implementation of strategies to improve the efficiency and effectiveness of banking operations, using data led insights
  • Participation in projects and initiatives to improve performance & optimisation efficiency and effectiveness
  • Development of reports and presentations on performance & optimisation and communicate findings to internal senior stakeholders
  • Identification of industry trends and developments, and collaboration with stakeholders across the bank to provide recommendations for change and improvement within performance and optimisation processes
  • Development and implementation of analytics and reporting performance & optimisation to mitigate risks and maintain efficient operations
  • Identification of capacity creation in operations using data and Management Information
  • To contribute or set strategy, drive requirements and make recommendations for change
  • Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures
  • If managing a team, they define jobs and responsibilities, planning for the department’s future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes
  • They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements
  • If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard
  • Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment
  • Manage and mitigate risks through assessment, in support of the control and governance agenda
  • Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does
  • Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business
  • Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies
  • Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives
  • In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions
  • Adopt and include the outcomes of extensive research in problem solving processes
  • Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes

FAQs

What is the primary focus of the Digital Colleague Experience Senior Service Designer role?

The primary focus is to define, shape, and guide the implementation of digital solutions that enhance the experience of all Barclays colleagues.

What are the key responsibilities of this position?

Key responsibilities include providing expert advisory on architecture and design, collaborating with senior leaders, translating strategic objectives into actionable roadmaps, and leveraging data for continuous improvements and innovations.

What qualifications are ideal for candidates applying for this role?

Ideal candidates should have a proven track record in digital transformation, strong experience with HR systems like Workday, and a background in business analysis or consultancy.

Will this role involve collaborating with other departments?

Yes, the role requires collaboration with various functions across the Bank, as well as with HRTech, external partners, and internal teams.

Is a data-driven mindset necessary for this role?

Yes, a data-driven mindset is essential for using analytics to drive decisions and measure success effectively.

What are the expectations regarding leadership if this role manages a team?

If managing a team, the individual will define jobs and responsibilities, plan for future needs, counsel employees on performance, and lead specialists to align with strategic objectives.

How does this role contribute to the bank's digital transformation?

This role contributes by shaping the vision for digital transformation, developing implementation strategies, and driving the alignment of digital HR solutions with business needs.

What values are expected to be demonstrated by all colleagues in this role?

Colleagues are expected to demonstrate Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship.

Will the person in this role need to advise key stakeholders?

Yes, advising key stakeholders, including functional leadership teams and senior management, is a critical component of this role.

What is the significance of data and MI in this position?

Data and Management Information (MI) are crucial for identifying process optimization opportunities and for developing strategies that enhance operational efficiency and effectiveness.

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Barclays

Finance
Industry
10,001+
Employees
1690
Founded Year

Mission & Purpose

Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group. With over 325 years of history and expertise in banking, Barclays operates in over 40 countries and employs approximately 83,500 people. Barclays moves, lends, invests and protects money for customers and clients worldwide. Barclays is a trading name of Barclays Bank PLC and its subsidiaries. Barclays Bank PLC is registered in England and is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registered in England. Registered No. 1026167. Registered office: 1 Churchill Place, London E14 5HP.