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Digital Commerce Manager

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Mondelēz International

18d ago

  • Job
    Full-time
    Expert Level
  • Customer Relations
    Sales & Business Development
  • Toronto

AI generated summary

  • You need 10+ years in customer-facing roles, driving revenue, solving problems, negotiating, and knowledge of Retail Media and Last-Milers platforms.
  • You will build customer relationships, execute digital commerce strategies, manage media budgets, analyze campaign performance, optimize partnerships, and drive team culture and change.

Requirements

  • A desire to drive your future and accelerate your career and the following experience and knowledge:
  • Customer-facing roles
  • Growing revenue and market share
  • Delivering results and problem solving
  • Understanding multiple customers, go-to market strategies, structure and business practices
  • Negotiating and influencing skills
  • Knowledge of Retail Media Network platforms, product & offerings
  • Knowledge of Last-Milers platforms, product & offerings
  • 10+ years of relevant experience

Responsibilities

  • You will:
  • Develop and drive broad customer relationships across all levels with a key focus on building relationships at an appropriate level within the customer.
  • Execute the strategy for the customer
  • Ensure the delivery of JCBP (Joint Customer Business Plan).
  • Optimize the use of resources in order to obtain more profitability in the operations.
  • Plan digital commerce marketing and activate demand creation initiatives:
  • Build & execute plans to deliver on digital commerce revenue targets
  • Manage media budget and related efforts, taking a holistic view of all media spend (incl. retail media, paid search, merchandising and other promotional/marketing initiatives), and allocating & prioritizing for optimization and ROI
  • Leverage ongoing test & learns and data analytics & insights to understand campaign outcomes to deliver strong ROAS/ROI on investments, and share best practices back to eCommerce COE
  • Collaborate with SMG and KAMs to create a plan closely tied to the strategic promotional calendar
  • Manage external retail media agency partners
  • Manage the creative development, as required
  • Formulate a learning agenda with tools, partners and internal stakeholders
  • Manage search & display advertising:
  • Owning the paid ads strategy, goal-setting and delivering execution via agency partner across retailers
  • Pay particular attention to planning and managing paid search campaigns during peak promotional periods and seasonal events
  • Use test & learns, and monitor key metrics to ensure campaign ROI
  • Liaise with COE on best practices, both sharing back to COE your learnings, and incorporating company & industry best practices into search campaigns
  • Apply the principles of mix management to drive strategic growth
  • Lead the partnerships with Last-Milers:
  • Own partnership growth planning & execution
  • Run analytics and share insights back with wider team
  • Deliver on financial goals:
  • Responsible to help set customer and brand targets
  • Monthly forecasting & reconciliation
  • P&L management a plus
  • Analytics:
  • Responsible for real-time digital commerce metrics analysis & optimization; knowledge of industry tools a plus
  • Knowledge of retailer tools and an understanding of how to bring it all together through dashboarding or other solutions
  • Experience in market share analysis required
  • Leadership & management:
  • Be a driver of team culture
  • Be a driver of change in ways of working
  • Inspire internal & external stakeholders to win

FAQs

What is the job title for this position?

The job title for this position is Digital Commerce Manager.

What is the primary mission of the role?

The primary mission of the role is to lead the future of snacking by partnering with customers to define and execute a winning growth strategy for both Mondelēz International and the customer.

What are the key responsibilities of a Digital Commerce Manager?

Key responsibilities include developing customer relationships, executing customer strategies, optimizing resource use for profitability, planning digital commerce marketing, managing search and display advertising, leading partnerships with last-milers, delivering on financial goals, and overseeing analytics.

What qualifications are required for this role?

A completed university or college degree in a related discipline is required, along with knowledge of Retail Media Network platforms and at least 10 years of relevant experience.

What type of work schedule does this position offer?

The work schedule is full-time and follows a hybrid format based in the Greater Toronto Area (GTA).

Are there any travel requirements for this position?

Yes, there may be ad hoc travel requirements for this position.

Does the company support diversity and inclusion?

Yes, the company encourages applications from people with disabilities and promotes a diverse and inclusive work environment.

What kind of experience is preferred for candidates applying for this role?

Candidates should have experience in customer-facing roles, growing revenue and market share, delivering results and problem-solving, and have strong negotiating and influencing skills.

Will the Digital Commerce Manager be managing a budget?

Yes, the Digital Commerce Manager will manage the media budget and related efforts, taking a holistic view of all media spend.

Is experience in digital advertising necessary for this role?

Yes, knowledge of search and display advertising is essential, and familiarity with retail media networks and demand-side platforms (DSP) is a plus.

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Mondelēz International

We’re a house of incredible brands providing people with the right snack, for the right moment, made the right way.

Retail & Consumer Goods
Industry
10,001+
Employees
2012
Founded Year

Mission & Purpose

Mondelez International is a global snacking company that manufactures and markets a wide range of well-known snack brands. Their portfolio includes iconic brands such as Cadbury, Oreo, Toblerone, Milka, and Trident, among others. Mondelez International's mission is to create delicious moments of joy by offering consumers high-quality and indulgent snacking options. They strive to delight consumers with their products and bring happiness to people's lives through the enjoyment of their snacks. With a commitment to sustainability and community engagement, Mondelez International aims to make a positive impact on society and be a responsible corporate citizen.