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Digital HR Professional | 12 months contract 1

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Partners Group

29d ago

  • Job
    Full-time
    Mid Level
  • IT & Cybersecurity
  • Manila
    Remote

AI generated summary

  • You should have a Bachelor's degree, 3-4 years in HR or HRIS, customer focus, eagerness to learn, Microsoft proficiency, and HR system certifications or super user experience.
  • You will provide HR system support, analyze queries, manage cases, support project initiatives, ensure data quality, perform testing, draft documentation, and contribute to service excellence.

Requirements

  • A Bachelor's degree in HR, Business Administration, IT, Data Analyst, or a related field is preferred.
  • Good understanding of HR processes, HR systems or data analysis acquired through 3-4 years of relevant working experience in HR, HRIS (HR Information System), HR Business analysis or HR project management (Digital HR Professional)
  • Deep focus on customer service, employee experience, operational excellence, and continuous improvement.
  • Agility and eager to learn HR systems and to obtain system certifications.
  • Proficient in English both written and verbal.
  • Adept with Microsoft applications, including Word, Excel, and PowerPoint.
  • HR system certifications are an advantage and prior experience of being super user of HR systems is desirable (Digital HR Professional)

Responsibilities

  • As a tier 1 support, to produce analysis and resolutions to answer queries related to HR systems
  • To track, route and redirect cases to the relevant SME (Subject Matter Experts) using standard procedures and common sense and to escalate unresolved questions to the next level of support
  • To support projects and initiatives across the organization such as data retention rules, annual performance, and development management
  • To enter system configuration data into relevant systems and serves as a 2nd line of defence regarding data quality
  • To support releases and scheduled system upgrades and to perform system acceptance testing
  • To manage tasks with supervision and following standard operating procedures (SOPs) / Knowledge Based Articles (KBAs)
  • To draft user guides, project documentations, system configuration workbook, UAT script, knowledge articles, etc. in written and visual formats
  • To recommend procedure modifications or improvements as appropriate
  • To contribute to a culture of service excellence and support continuous improvement
  • Performs other duties as required.

FAQs

What is the duration of the contract for the Digital HR Professional position?

The contract duration for the Digital HR Professional position is 12 months.

What are the main responsibilities of this role?

The main responsibilities include providing tier 1 support for HR systems, tracking and routing queries, supporting projects and initiatives, managing system data quality, performing system testing, drafting documentation, recommending procedure improvements, and contributing to a culture of service excellence.

What qualifications are required for this position?

A Bachelor's degree in HR, Business Administration, IT, Data Analysis, or a related field is preferred, along with 3-4 years of relevant experience in HR, HRIS, HR Business analysis, or HR project management.

Is customer service experience important for this role?

Yes, a deep focus on customer service, employee experience, operational excellence, and continuous improvement is essential for this role.

Are HR system certifications beneficial for applicants?

Yes, HR system certifications are advantageous, and prior experience as a super user of HR systems is desirable.

What software skills are required for this role?

Proficiency in Microsoft applications, including Word, Excel, and PowerPoint, is required.

Where is this position located?

The position is located in Manila, within a fast-paced, entrepreneurial, and international working environment.

What opportunities for professional development does Partners Group provide?

Partners Group offers great learning opportunities on HR systems and professional development, along with a broad insight into the company and the private markets industry.

Is there a possibility for contract extension or conversion?

Yes, there is a possibility of extension and conversion of the temporary position based on performance.

When is the application deadline for this position?

The application deadline is not specified in the job description; it is advisable to apply as soon as possible.

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Partners Group

Built differently to build differently

Finance
Industry
1001-5000
Employees
1996
Founded Year

Mission & Purpose

Partners Group is a global private markets investment management firm, specialising in private equity, private debt, real estate, and infrastructure investments. Through its comprehensive approach to investment management, Partners Group seeks to generate attractive returns while mitigating risk for its clients. Committed to excellence, integrity, and long-term value creation, Partners Group is a trusted partner for investors seeking to achieve their financial goals through private markets investments.