Digital Product Analyst (Remote Opportunity)

Quest Diagnostics

Today

Job
Full-time
Mid & Senior Level
Data
Product
Secaucus

AI generated summary

You should have a bachelor's degree, 3-5 years' experience in product analysis, strong analytical and communication skills, knowledge of digital products, and be self-driven and customer-focused.
You will analyze digital product growth, partner with teams to develop strategies, conduct customer research, define user stories, and drive tech rollouts for improved adoption and engagement.

Requirements

Analyze and identify factors which drive digital product growth.
Validate analysis using customer centric design practices.
Support in recommending tech rollout strategies which result in removing barriers and maximizing value.
Partner with data scientists to build a highly scalable data infrastructure to generate insights.
Research internal systems and competitive landscape to inform execution strategies, forecasts and objectives around adoption, retention, and engagement with digital products.
Partner with product managers to understand and inform digital product roadmaps, and support execution of roll out plans.
Conduct monitoring and analysis of how customers use our products and features to validate product market fit and drive digital product growth.
Support direct-to-consumer marketing strategies for assigned products.
Help build targeted insights to inform the design and development of new customer experiences, as well as breakthrough technology and concepts designed to deliver new go to market strategies for digital products at Quest.
Understand the long-term support strategy and its relevance to support innovation.
Analyze opportunities, risks, strengths, and weaknesses, as well as the derivation of critical issues of the future and the purpose and vision of what Quest wants to achieve with innovation.
Conduct research into future trends, internal activity and the impact and opportunity for Quest. Make future projections as the basis for the innovation strategy.
Source, identify and instill innovative best practices to maximize the value of existing technology and practices for Quest digital products.
Become an expert on emerging innovations around digital products for support.
Seek, collect, develop, evaluate, and select innovative ideas from a wide variety of sources, internal and external. Actively search for ideas and innovative technologies outside the company.
Develop effort vs benefit-based business cases to examine whether an innovation is worth doing or worthy of funding.
Capture, define, and write features and user stories as part of development life cycle, aligned to definition of ready and definition of done.
Partner with Agile team to guide them through refinement and delivery of user stories.
Drive execution of stories by answering questions, adding detail, assessing and addressing roadblocks.
Bachelor's degree in Business, Computer Science or a related field
3-5 years' experience in a similar role (can include related experience, such as product management)
Demonstrated passion for Customer Experience and acting as an advocate for customers.
At least 1-2 years' experience with digital products, in a Digital Product Analyst or Digital Service Analyst role.
Proven ability to sift through data, identify critical information, analyze, and make recommendations that influence customer journey maps.
Self-driven, highly motivated individual.
Knowledge of Customer Journey Management and Digital Product Management. (Knowledge of Digital Service Management beneficial)
Understanding of relevant market trends with the ability to identify opportunities.
Knowledge of 'VOC' and Customer analytics technologies.
Agile development methodology knowledge desired.
Healthcare or clinical lab industry knowledge beneficial.
Awareness of change management principles.
Strong analytical and critical thinking skills.
Deep technical skills.
Strong verbal and written communication skills.
Strong collaboration skills.
Ability to work independently while partnering with Business Product Owners.
Business process mapping (BPM) skills beneficial.
Advanced level expertise in analytical tools. (e.g. Excel pivot tables, Tableau, etc.)

Responsibilities

Analyze and identify factors which drive digital product growth.
Validate analysis using customer centric design practices.
Support in recommending tech rollout strategies which result in removing barriers and maximizing value.
Partner with data scientists to build a highly scalable data infrastructure to generate insights.
Research internal systems and competitive landscape to inform execution strategies, forecasts and objectives around adoption, retention, and engagement with digital products.
Partner with product managers to understand and inform digital product roadmaps, and support execution of roll out plans.
Conduct monitoring and analysis of how customers use our products and features to validate product market fit and drive digital product growth.
Support direct-to-consumer marketing strategies for assigned products.
Help build targeted insights to inform the design and development of new customer experiences, as well as breakthrough technology and concepts designed to deliver new go to market strategies for digital products at Quest.
Understand the long-term support strategy and its relevance to support innovation.
Analyze opportunities, risks, strengths, and weaknesses, as well as the derivation of critical issues of the future and the purpose and vision of what Quest wants to achieve with innovation.
Conduct research into future trends, internal activity and the impact and opportunity for Quest. Make future projections as the basis for the innovation strategy.
Source, identify and instill innovative best practices to maximize the value of existing technology and practices for Quest digital products.
Become an expert on emerging innovations around digital products for support.
Seek, collect, develop, evaluate, and select innovative ideas from a wide variety of sources, internal and external. Actively search for ideas and innovative technologies outside the company.
Develop effort vs benefit-based business cases to examine whether an innovation is worth doing or worthy of funding.
Capture, define, and write features and user stories as part of development life cycle, aligned to definition of ready and definition of done.
Partner with Agile team to guide them through refinement and delivery of user stories.
Drive execution of stories by answering questions, adding detail, assessing and addressing roadblocks.

FAQs

Can this position be done remotely?

Yes, this position is a Remote Opportunity.

What is the primary responsibility of the Digital Product Analyst?

The primary responsibility is to develop strategies to test and scale new product offerings and channels while conducting market and customer research.

What educational background is required for this role?

A Bachelor's degree in Business, Computer Science, or a related field is required.

How much work experience is needed for this position?

3-5 years of experience in a similar role is required, which can include related experience such as product management.

Is experience with digital products necessary?

Yes, at least 1-2 years of experience with digital products in a Digital Product Analyst or Digital Service Analyst role is preferred.

What type of skills are important for this position?

Strong analytical and critical thinking skills, deep technical skills, verbal and written communication skills, collaboration skills, and advanced expertise in analytical tools like Excel and Tableau are important.

Are there any industry-specific knowledge requirements?

Knowledge of the healthcare or clinical lab industry is beneficial.

Will the Digital Product Analyst work with other teams?

Yes, the analyst will partner with product managers, software engineers, and data scientists to inform product roadmaps and strategies.

What methodologies should the candidate be familiar with?

Knowledge of Agile development methodology is desired.

Is customer experience a focus for this position?

Yes, demonstrated passion for customer experience and acting as an advocate for customers is preferred.

Are there opportunities for innovation in this role?

Yes, the analyst will conduct research into future trends and identify innovative ideas to enhance digital products and strategies.

Do you accept unsolicited resumes from staffing agencies?

No, we do not accept unsolicited resumes from agencies and will not pay agency fees for individuals referred without a contract.

What are the key responsibilities related to data analysis in this role?

Responsibilities include analyzing how customers use products, validating product-market fit, and generating insights to drive product growth.

Quest Diagnostics

Working together to create a healthier world, one life at a time.

Science & Healthcare

Industry

10,001+

Employees

1967

Founded Year

Mission & Purpose

Quest Diagnostics (NYSE: DGX) empowers people to take action to improve health outcomes. Derived from the world's largest database of clinical lab results, our diagnostic insights reveal new avenues to identify and treat disease, inspire healthy behaviors and improve health care management. Quest annually serves one in three adult Americans and half the physicians and hospitals in the United States, and our 47,000 employees understand that, in the right hands and with the right context, our diagnostic insights can inspire actions that transform lives. The company offers physicians the broadest test menu (3,000+ tests), is a pioneer in developing innovative new tests, is the leader in cancer diagnostics, provides anatomic pathology (AP) services, & interpretive consultation through its medical & scientific staff of about 900 M.D.s & Ph.D.s. The company reported 2020 revenues of $9.44 billion. Quest Diagnostics offers the most extensive clinical testing network in the U.S., with laboratories in most major metropolitan areas, & in Mexico, the UK & India. The company also operates four esoteric laboratories, 40 outpatient AP laboratories, & 160 smaller, rapid-response laboratories. Patients may have specimens collected in any of the company’s approximately 2,250 patient service centers. On a typical workday, testing is performed for about 550,000 patients. Quest Diagnostics empowers healthcare organizations & clinicians with state-of-the-art connectivity solutions. The company is the leading provider of pre-employment drugs-of-abuse screening for employers & risk assessment services for the life insurance industry. It is the world’s 2nd largest provider of clinical trials testing for new pharmaceuticals.