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Digital Product Manager

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Lloyds Banking Group

26d ago

  • Job
    Full-time
    Mid & Senior Level
  • London

AI generated summary

  • You must be delivery-focused, customer-centric, commercially savvy, influential, data-analytical, and market-aware to drive product success and meet business goals.
  • You will shape customer-focused strategies, enhance personalized experiences, manage product delivery, analyze data, and influence stakeholders to balance business goals with customer needs.

Requirements

  • Delivery focused - help shape the product roadmap and manage end-to-end delivery.
  • Customer - understands the needs of customers and can think of innovative solutions to meet those needs.
  • Commercial - can make informed decisions that balance business goals with customer value, ultimately driving profitability and growth.
  • Influence - champion a customer-first mindset and use influencing skills to challenge legacy thinking and processes.
  • Data analysis - adept at analysing data to find opportunities and to use data to support decision-making.
  • Market awareness - understands the product market, demonstrating clear understanding of customer needs, competitor trends and regulatory requirements.

Responsibilities

  • - Shape a customer-focused strategy that supports commercial targets.
  • - Apply UX / design knowledge and a mobile first approach to deliver market-leading personalised customer experiences, in partnership with Platform teams across the Group.
  • - Supporting significant pieces of strategic change from inception to execution
  • - Utilise best-in-class practices and personalisation to improve customer communications, working in partnership with marketing.
  • - Operate and deliver in line with the Groups policies and risk appetite.
  • - Delivery focused - help shape the product roadmap and manage end-to-end delivery.
  • - Customer - understands the needs of customers and can think of innovative solutions to meet those needs.
  • - Commercial - can make informed decisions that balance business goals with customer value, ultimately driving profitability and growth.
  • - Influence - champion a customer-first mindset and use influencing skills to challenge legacy thinking and processes.
  • - Data analysis - adept at analysing data to find opportunities and to use data to support decision-making.
  • - Market awareness - understands the product market, demonstrating clear understanding of customer needs, competitor trends and regulatory requirements.

FAQs

Do we support remote work?

Yes, we support a hybrid work model that allows for two days per week at one of our office locations.

What locations are available for this position?

The available locations for this position are London, Bristol, and Leeds.

What is the working pattern for this role?

The working pattern is hybrid, requiring two days per week (or 40% of your time) in one of the office locations.

What is the main responsibility of a Digital Product Manager in this role?

The main responsibility is to shape and deliver improved customer experiences by working with cross-functional teams to identify pain points, explore solutions, and deliver improved outcomes.

Which product areas are we recruiting for?

We are recruiting for roles across two product areas: Current Accounts & Overdrafts and Savings.

What are some key skills required for this position?

Key skills include being delivery-focused, understanding customer needs, making informed commercial decisions, championing a customer-first mindset, data analysis, and market awareness.

Is experience a requirement for this role?

While experience is valued, we are also looking for individuals who have a willingness to learn, so you do not need to have all the listed skills.

Do we have initiatives for diversity and inclusion?

Yes, we are committed to inclusivity and celebrate diversity in all its forms, striving to build an organization that reflects modern society.

What benefits do we offer?

We offer a comprehensive benefits package that includes a generous pension contribution, an annual bonus, share schemes, lifestyle adaptable benefits, 30 days' holiday plus bank holidays, and various wellbeing initiatives.

Can I request reasonable adjustments during the recruitment process?

Yes, we are disability confident and welcome requests for reasonable adjustments to be made during the recruitment process.

Lloyds Banking Group

Helping Britain Prosper

Finance
Industry
10,001+
Employees

Mission & Purpose

We're part of an ever-changing industry and are currently on a journey to shape the financial services of the future, whilst supporting our customers’ changing needs. The scale and reach of our Group means we can offer a broad range of opportunities to learn, grow and develop. Our values-led culture and approach to inclusion and diversity means we can all make a real difference together. Our purpose is Helping Britain Prosper. We do this by creating a more sustainable and inclusive future for people and businesses, shaping finance as a force for good.

Culture & Values

  • People-first

    We put people first to go further for customers.

  • Bold

    We’re bold, we take action and innovate.

  • Inclusive

    We’re inclusive to value everyone.

  • Sustainable

    We champion sustainability to care for our planet.

  • Trust

    We trust each other to achieve more together.

Benefits

  • Flexible working

    A hybrid model and the ability to work flexibly is key to ensuring our colleagues can have both a rewarding career and a healthy work/life balance.

  • Health and wellbeing

    We encourage a culture of wellbeing and inclusivity, and provide a range of health and wellbeing services to meet the diverse needs of our colleagues.

  • Holiday allowance

    We offer a generous holiday allowance to enable you achieve a healthy work/life balance. You’ll be eligible for a minimum of 22 days holiday, rising to 30 days based on length of service and grade. Bank holidays are in addition to this, and you’ll have the opportunity to buy or sell the equivalent of a week’s holiday through our ‘Flex’ scheme.

  • Family leave

    From day one you’ll be able to have up to 63 weeks of maternity or adoption leave. Statutory maternity or adoption pay is available for 39 weeks and 20 weeks will be enhanced to the equivalent of full pay. Partners can have six weeks of fully paid paternity leave. Shared parental leave is created when maternity or adoption leave is ended early. If you are an eligible partner you could receive up to 20 weeks of fully paid leave.

  • Flexible working

    A hybrid model and the ability to work flexibly is key to ensuring our colleagues can have both a rewarding career and a healthy work/life balance.