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Digital Solution Area Specialist, Unified Support Solutions

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Microsoft

3mo ago

  • Job
    Full-time
    Senior Level
  • Sales & Business Development
    Business, Operations & Strategy
  • Dublin

AI generated summary

  • You should have tech sales/account management experience, proven success in support solutions, strong collaboration skills, and a relevant degree. Fluency in English is required; other languages are a plus.
  • You will strategize and drive support opportunities, collaborate with sales teams, close large deals, and ensure pipeline hygiene to meet revenue targets and enhance customer satisfaction.

Requirements

  • Several years of technology-related sales or account management experience
  • OR Bachelor's Degree in Information Technology, Business Administration, or related field AND technology-related sales or account management experience
  • OR equivalent experience
  • Proven sales success and expertise in selling Unified and Enhanced Solutions Support solutions
  • Creativity and adaptability to drive a new product offering
  • Support solutions knowledge and experience including an understanding of Microsoft licensing
  • Track record of consistently meeting or exceeding sales targets
  • Ability to thrive in a highly collaborative environment
  • Experience in driving transformational products and services to market
  • Executes recognized sales methods, processes and tools
  • Sales and business background, with proven technology-related experience
  • Bachelor’s degree with exposure to Information Technology (or equivalent)
  • Fluency in English language is a must. Additional languages (Portuguese, Russian) is a plus

Responsibilities

  • Determine strategy for identifying, driving and closing (new) Support opportunities to enable customer outcomes and drive Microsoft cloud consumption - leveraging the centralized sales team, the digital sales unit and the SMC teams in the areas.
  • Build and maintain close working relationships with the Digital Sales Units and the SMC teams to identify upsell and cross sell opportunities that can fuel the Support engine - ensuring clear understanding of the Microsoft Support value proposition and leveraging customer relationships built by the account team to identify, pursue and close opportunities.
  • Close large deals through effective orchestration of the centralized team – supporting Support opportunities end to end leveraging appropriate account and pre-sales roles to bring the best resources to ensure customer satisfaction and deal success.
  • Meet or exceed revenue targets and maintain deal management excellence - executing sales excellence discipline in pipeline hygiene, deal commitment & close planning.

FAQs

What is the primary focus of the Digital Solution Area Specialist role?

The primary focus is to identify, drive, and close Microsoft Support opportunities alongside a team of centralized Support Sales Specialists, aiming to enhance customer outcomes and drive Microsoft cloud consumption.

What experience is required for this position?

The role requires several years of technology-related sales or account management experience, or a Bachelor's Degree in Information Technology, Business Administration, or a related field along with technology-related sales or account management experience, or equivalent experience.

What skills are essential for success in this role?

Essential skills include proven sales success in Unified and Enhanced Support solutions, creativity and adaptability, knowledge of support solutions and Microsoft licensing, a track record of meeting sales targets, and the ability to thrive in a collaborative environment.

What languages are required for this position?

Fluency in English is mandatory, and additional languages such as Portuguese or Russian are considered a plus.

How does this role contribute to Microsoft's mission?

This role contributes by empowering customers through the Microsoft cloud, helping them achieve their business objectives via digital-first solutions, and supporting the growth of Microsoft's SMC and Digital Sales organization.

Is there a requirement for a specific educational background?

Yes, a Bachelor's degree with exposure to Information Technology or equivalent experience is required.

What are the key accountabilities for this position?

Key accountabilities include determining strategies for support opportunities, building relationships with Digital Sales Units and SMC teams, closing large deals, and meeting revenue targets while maintaining sales excellence in deal management.

Does Microsoft provide equal employment opportunities?

Yes, Microsoft is an equal opportunity employer and considers all qualified applicants without regard to various characteristics protected by law, including age, gender, race, and disability.

How can I request accommodations during the application process?

If you need assistance or a reasonable accommodation due to a disability during the application or recruiting process, you can send a request via the Accommodation request form mentioned in the job description.

What is the work culture like at Microsoft in this role?

The work culture emphasizes diversity, inclusivity, well-being, sustainability, and continuous learning, fostering a collaborative environment where employees can thrive.

Technology
Industry
10,001+
Employees
1975
Founded Year

Mission & Purpose

Every company has a mission. What's ours? To empower every person and every organization to achieve more. We believe technology can and should be a force for good and that meaningful innovation contributes to a brighter world in the future and today. Our culture doesn’t just encourage curiosity; it embraces it. Each day we make progress together by showing up as our authentic selves. We show up with a learn-it-all mentality. We show up cheering on others, knowing their success doesn't diminish our own. We show up every day open to learning our own biases, changing our behavior, and inviting in differences. When we show up, we achieve more together. Microsoft operates in 190 countries and is made up of more than 220,000 passionate employees worldwide.