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Digital UX/UI Designer - Pensions

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Capita

3mo ago

  • Job
    Full-time
    Mid & Senior Level
  • Design
    Product
  • United Kingdom
    Remote
  • Quick Apply

AI generated summary

  • You must have design experience in digital journeys, strong communication skills, analytical abilities, familiarity with Figma/Adobe, Agile experience, and knowledge of GDS, especially in financial services.
  • You will conduct user research, analyze feedback, create designs, ensure accessibility, collaborate with teams, and iterate on prototypes in an agile environment for pension platforms.

Requirements

  • Demonstrable experience in designing digital journeys (Experience in creating wireframes, prototypes and user flows), with an understanding of design standards, accessibility and SEO.
  • Can demonstrate strong communication skills and the ability to articulate information in front of stakeholders.
  • You must be analytical and be comfortable reviewing data to identify challenges in journeys and recommend solutions. You must be able to clearly articulate issues and work with IT on solutions for compelling journey improvement.
  • You need to be able to influence wider teams to buy into the importance customer centric focus and design
  • Experience of working within Financial Services or pensions or a large matrix organisation
  • Knowledge of working with design tools such as Figma & Adobe Suite
  • Experience of the Agile methodology
  • Knowledge of Government Design Systems (GDS)

Responsibilities

  • Conduct user research to understand the needs, behaviours, and pain points of pension holders and administrators.
  • Analyse user feedback, usability testing results, and metrics to identify opportunities for improvement in the pension service platform.
  • Create wireframes, user flows, and interactive prototypes to visualize and iterate on design concepts.
  • Ensure that designs adhere to GDS design principles, emphasizing simplicity, clarity, and accessibility.
  • Develop visually appealing and consistent user interfaces for digital pension platforms, considering branding guidelines and accessibility standards.
  • Ensure that pension service platforms comply with accessibility standards (such as WCAG) to accommodate users with diverse abilities and needs.
  • Collaborate closely with product managers, developers, and other stakeholders throughout the design process to align on project goals and priorities.
  • Iterate on design solutions based on user feedback, stakeholder input, and usability testing results.
  • Use an agile methodology to rapidly prototype, test, and refine design concepts, ensuring continuous improvement of the pension service platform.

FAQs

What is the job title for this position?

The job title is Digital UX/UI Designer - Pensions.

What is the duration of the contract?

This is a fixed term contract set to last until 31st January 2026.

Where is the job located?

The position is home-based in the United Kingdom.

What will be the key responsibilities of this role?

Key responsibilities include conducting user research, analyzing user feedback, creating wireframes and prototypes, ensuring design compliance with GDS principles and accessibility standards, and collaborating with product managers and developers.

What essential experience is required for this role?

Essential experience includes designing digital journeys, strong communication skills, analytical abilities, experience in Financial Services or pensions, and proficiency with design tools such as Figma and Adobe Suite.

Is experience with Agile methodology required?

Yes, experience with Agile methodology is a requirement for this position.

What are the desirable qualifications for the UX/UI Designer position?

Desirable qualifications include knowledge of Government Design Systems (GDS).

What benefits are offered with this role?

Benefits include 23 days’ holiday (rising to 27), company matched pension, life assurance, fully paid parental leave, a cycle2work scheme, and various voluntary benefits tailored to suit your lifestyle.

Is there an opportunity for volunteering during work hours?

Yes, employees have the opportunity to take a paid day out of the office to volunteer for charity partners or a cause of their choice.

How does Capita Pension Solutions view diversity in recruitment?

Capita is an equal opportunity and Disability Confident employer, committed to inclusivity and providing a barrier-free recruitment process.

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Capita

We’re a transformation & digital services business obsessed with creating a better world.

Consulting
Industry
10,001+
Employees
1984
Founded Year

Mission & Purpose

Capita is a leading outsourcing and professional services company based in the UK. They provide a wide range of services to both public and private sector clients, including customer service, business process outsourcing, technology solutions, and consulting services. Capita's ultimate mission is to transform and improve the services and operations of their clients, helping them become more efficient, agile, and customer-centric. Their purpose lies in delivering innovative solutions and expertise that drive business growth, improve service delivery, and enhance the overall experience for their clients and their customers. By leveraging their capabilities in technology, data analytics, and process optimisation, Capita aims to be a trusted partner that enables organisations to thrive and succeed in a rapidly evolving business landscape.

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