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Director -Field Pro Services Associate Learning

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Lowe's Companies, Inc.

2mo ago

  • Job
    Full-time
    Expert Level
  • People, HR & Administration
    Education & Teaching
  • Mooresville

AI generated summary

  • You need a Bachelor's in a related field, 10 years in training or instructional design, HR expertise, project management skills, team leadership experience, and ERP knowledge (Workday preferred).
  • You will design training curriculum, assess development needs, collaborate with stakeholders, and implement effective learning solutions to enhance associate performance and drive business results.

Requirements

  • Bachelors Degree in Organization Development, Instructional Design, Learning, Leadership, Psychology or other related field
  • 10 years experience in training delivery and/or instructional design experience required; preferably for a large multi-state and/or global company as a COE manager
  • 10 years progressive experience one or more specialty functions of Human Resources, with a significant portion focused on talent management (e.g., employee and/or leadership development, instructional design, training, performance management) and a mix of operational (stores, supply chain and contact center), strategic, and systems thinking
  • 8 years experience successfully managing multiple priorities & projects through successful delivery & implementation under time, budget, and political pressure
  • 6 years experience leading and mentoring a team and helping to foster/create a “great place to work"
  • Masters Degree in Organization Development, Instructional Design, Learning, Leadership, Psychology or other related field
  • Experience in training delivery and/or instructional design experience required; preferably for a large multi-state and/or global company as a COE manager
  • Progressive experience one or more specialty functions of Human Resources, with a significant portion focused on talent management (e.g., employee and/or leadership development, instructional design, training, performance management) and a mix of operational (stores, supply chain and contact center), strategic, and systems thinking experience
  • 10 years experience leading and mentoring a team and helping to foster/create a “great place to work"
  • 10 years experience successfully managing multiple priorities & projects through successful delivery & implementation under time, budget, and political pressure
  • Experience with an ERP system (Workday preferred)

Responsibilities

  • Oversees the design and development of all curriculum and instructional training delivery methods for field and merchant associates (in-person, online, self-service, etc.) and mediums such as audio-visual materials, instructor guides, and curriculum.
  • Works with key stakeholders to identify areas of development and to provide the appropriate solutions through channels such as rotational and mobility opportunities to continue the development of high performing associates to drive business results.
  • Has a strong knowledge of retail learning demands and resources, including identifying and managing external partnerships with training vendors and industry organizations who provide content and resources to support critical skill learning and capabilities.
  • Partners with other leaders to identify and quantify effective measurements as outcomes to training strategy.
  • Develops collaborative relationships and functions as an expert consultant to HR Business Partners, key business leaders, subject matter experts and learning resources to identify performance improvement opportunities, close knowledge or performance gaps, and gather source content for learning curriculum.
  • Works cross-functionally to develop performance and development solutions that improve business results through increased retention, improved engagement, and the development of high-performing associates.
  • Assists business leaders in assessing their performance and development needs. Recommends solutions, including developing customized training and team development sessions as needed; follows up to assess the effectiveness of the recommended programs.
  • Provides input to the curriculum strategy and plan to acquire or create training modules. Creation/or sourcing of required content for best in class training.
  • Supports the needs assessment for training and staff development to enhance the effectiveness of corporate employee performance in achieving the goals and objectives of the company.
  • Partners closely with the Lowe's Leadership Institute to ensure learning programs meet the needs for the field associates up to field leadership roles.

FAQs

What is the primary purpose of the Director - Field Pro Services Associate Learning role?

The primary purpose of this role is to design and develop learning programs for Pro related and Central Selling roles across various Lowe's locations, ensuring alignment with business priorities and objectives.

What are the key responsibilities of this position?

Key responsibilities include overseeing curriculum design and instructional training delivery, collaborating with stakeholders to identify development needs, managing external training partnerships, and assessing the effectiveness of training programs.

What qualifications are required for this role?

Required qualifications include a Bachelor's Degree in a related field, 10 years of experience in training delivery or instructional design, extensive knowledge of human resources, and experience managing multiple priorities and projects.

Is leadership experience necessary for this position?

Yes, 6 years of experience in leading and mentoring a team is required, along with a focus on fostering a positive workplace culture.

Are there preferred qualifications for this role?

Preferred qualifications include a Master's Degree in a relevant field, significant experience in talent management, and familiarity with ERP systems such as Workday.

What types of training delivery methods can the Director oversee?

The Director can oversee various methods including in-person, online, and self-service training, as well as the development of audio-visual materials and curriculum guides.

Will the Director work with other departments within Lowe's?

Yes, the Director will partner with leaders across the organization, including HR Business Partners and the Lowe's Leadership Institute, to ensure training programs meet the needs of field associates and corporate objectives.

What is the company’s stance on equal opportunity employment?

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to any protected category under federal, state, or local law.

Is experience in a large multi-state or global company preferred?

Yes, experience in training delivery and/or instructional design for a large multi-state or global company is preferred for this role.

How does the company support employee development?

The company focuses on creating customized training and development sessions tailored to individual and organizational needs, as well as offering opportunities for associates to further their skills through mobility and rotational programs.

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Lowe's Companies, Inc.

Do it right for less. Start with Lowe's.

Retail & Consumer Goods
Industry
10,001+
Employees
1921
Founded Year

Mission & Purpose

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 20 million customers a week in the United States. Lowe’s and its related businesses operate or service more than 2,200 home improvement and hardware stores and employ over 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts.