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Director of Client Operations - Remote

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WorkatHome-JobBoard

3mo ago

  • Job
    Full-time
    Senior Level
  • Healthcare

AI generated summary

  • You need a bachelor's degree or equivalent, 7+ years of management experience, healthcare background, virtual team management, and knowledge of medical information systems.
  • You will lead client relations, enhance health center performance, solve complex problems, manage operations, oversee multiple service lines, mentor staff, and coordinate communication across sites.

Requirements

  • * Bachelor's degree in a related field preferred or equivalent experience.
  • * 7+ years' experience in a business environment or related industry, managing others
  • * Experience working as a licensed healthcare professional preferred
  • * Experience managing virtual teams
  • * Healthcare experience managing in a medical, pharmacy, fitness or other similar environment preferred.
  • * Experience in an Operations function desired
  • * Prior budget and P&L responsibility desired
  • * Demonstrated experience with medical information management systems

Responsibilities

  • Serves as main client contact on strategic integration and expansion opportunities, maintaining strategic focus on client satisfaction and value added strategies and demonstrates the ability to proactively identify client needs related to healthcare trends.
  • Identifies processes to improve overall performance of health centers and defines innovative measurements of performance standards to integrate corporate strategies.
  • Demonstrates strong business acumen and knowledge of staffing, capacity, ROI, budget, margins, service and product offerings, to implement and drive strategic and relevant operational outcomes.
  • Strategically identifies and solves complex problems effectively with an emphasis on developing proactive approaches utilizing internal (corporate and regional) support.
  • Identifies and requests participation from corporate departments in strategic meetings as client needs dictate.
  • Owns client/site meetings, committees, and task forces to support strategic initiatives and goals.
  • Operational lead on implementations post-go-live.
  • Coordinates and productively facilitates communication across virtual sites and effectively navigates through multilayer client relationships (vendors, consultants, etc).
  • Demonstrates the ability to effectively manage complex multiple lines of service and clients.
  • Provides effective leadership, coaching, and mentoring at the site level.
  • Builds talent to proactively manage additional LOS.
  • Participates in sales process.
  • Escalation point for clients.
  • Consults with Medical, Legal or Compliance departments regarding regulations, practices act, practice law, certification requirements etc.
  • May be asked to complete ad hoc projects.
  • Manages site level supervisors.
  • Owns the client/site meetings, committees and task forces to support strategic initiative and goals; identifies and asks for participation of corporate departments in strategic meetings as client needs dictate.
  • Coordinates and communicates across virtual sites and shares best demonstrated practices with peers.
  • May be asked to complete ad hoc projects.
  • Oversees the management of up to 15 health centers with multiple lines of service.
  • Manages the relationship of up to 10 clients.
  • Manages a portfolio of $2M - $10M in Gross Annual Revenue.
  • Manages (direct and indirect) up to 10 - 50 FTEs.

FAQs

Do we support remote work?

Yes, this position is fully remote.

What is the preferred location for candidates applying for this role?

Preferred locations include Ohio, West Virginia, Maryland, Delaware, Pennsylvania, New Jersey, Connecticut, New York, Rhode Island, Massachusetts, Vermont, New Hampshire, or Orlando, Florida.

What qualifications are required for this position?

A Bachelor's degree in a related field is preferred or equivalent experience, along with 7+ years of experience in a business environment or related industry managing others.

Is healthcare experience necessary for this role?

Yes, healthcare experience in managing a medical, pharmacy, fitness, or similar environment is preferred.

What kind of team management experience is required?

Experience managing virtual teams is required for this role.

What is the budget responsibility associated with this position?

The role manages a portfolio of $2M - $10M in Gross Annual Revenue.

How many health centers will the Director oversee?

The Director will oversee the management of up to 15 health centers.

What are the main responsibilities of the Director of Client Operations?

The main responsibilities include overseeing operations management, serving as the main client contact, improving health centers' performance, managing complex client relationships, and providing leadership at the site level.

What are the essential skills needed for this role?

Essential skills include strong business acumen, relationship-building, leadership, adaptability, and expertise in performance management and communication.

What benefits does Premise Health offer?

Premise Health offers competitive pay, medical, dental, vision, life insurance, 401(k), paid holidays and vacation time, a company-sponsored wellness program, and more.

Is there an emphasis on work-life balance?

Yes, work-life balance is foundational to the company’s operations and decision-making processes.

Is prior budget and P&L responsibility desired for this role?

Yes, prior budget and P&L responsibility is desired.

What is the estimated salary range for this position in certain states?

The estimated salary range for this role in California, Colorado, Washington, and New York is $100,000 - $137,000 with eligible bonus opportunities.

Does Premise Health value diversity and inclusion?

Yes, Premise Health is an equal opportunity employer and values inclusion, not discriminating based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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