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Director of Client Operations - Remote

  • Job
    Full-time
    Senior Level
  • Healthcare
  • Brentwood

AI generated summary

  • You should have a bachelor's degree or equivalent, 7+ years in management, healthcare experience, virtual team leadership, ops experience, and knowledge of medical info management systems.
  • You will manage client relationships, improve health center performance, lead strategic initiatives, facilitate communication across teams, and oversee operations for multiple clients and sites.

Requirements

  • Bachelor's degree in a related field preferred or equivalent experience.
  • 7+ years' experience in a business environment or related industry, managing others
  • Experience working as a licensed healthcare professional preferred
  • Experience managing virtual teams
  • Healthcare experience managing in a medical, pharmacy, fitness or other similar environment preferred.
  • Experience in an Operations function desired
  • Prior budget and P&L responsibility desired
  • Demonstrated experience with medical information management systems

Responsibilities

  • Serves as main client contact on strategic integration and expansion opportunities, maintaining strategic focus on client satisfaction and value added strategies and demonstrates the ability to proactively identify client needs related to healthcare trends.
  • Identifies processes to improve overall performance of health centers and defines innovative measurements of performance standards to integrate corporate strategies.
  • Demonstrates strong business acumen and knowledge of staffing, capacity, ROI, budget, margins, service and product offerings, to implement and drive strategic and relevant operational outcomes.
  • Strategically identifies and solves complex problems effectively with an emphasis on developing proactive approaches utilizing internal (corporate and regional) support.
  • Identifies and requests participation from corporate departments in strategic meetings as client needs dictate.
  • Owns client/site meetings, committees, and task forces to support strategic initiatives and goals.
  • Operational lead on implementations post-go-live.
  • Coordinates and productively facilitates communication across virtual sites and effectively navigates through multilayer client relationships (vendors, consultants, etc).
  • Demonstrates the ability to effectively manage complex multiple lines of service and clients.
  • Provides effective leadership, coaching, and mentoring at the site level.
  • Builds talent to proactively manage additional LOS.
  • Participates in sales process.
  • Escalation point for clients.
  • Consults with Medical, Legal or Compliance departments regarding regulations, practices act, practice law, certification requirements etc.
  • May be asked to complete ad hoc projects.
  • Manages site level supervisors.
  • Owns the client/site meetings, committees and task forces to support strategic initiative and goals; identifies and asks for participation of corporate departments in strategic meetings as client needs dictate.
  • Coordinates and communicates across virtual sites and shares best demonstrated practices with peers.
  • May be asked to complete ad hoc projects.
  • Oversees the management of up to 15 health centers with multiple lines of service.
  • Manages the relationship of up to 10 clients.
  • Manages a portfolio of $2M - $10M in Gross Annual Revenue.
  • Manages (direct and indirect) up to 10 - 50 FTEs.

FAQs

What is the job title for this position?

The job title is Director of Client Operations.

Where is this position located?

This position is remote, with preferred locations including Ohio, West Virginia, Maryland, Delaware, Pennsylvania, New Jersey, Connecticut, New York, Rhode Island, Massachusetts, Vermont, New Hampshire, or Orlando, Florida.

What is the primary focus of this role?

The primary focus of this role is to oversee and direct the operations management of multiple employer worksites across all lines of health and fitness related services within a geographic area.

What level of experience is required for this position?

The position requires 7+ years of experience in a business environment or related industry, managing others.

Is healthcare experience necessary for this role?

Yes, healthcare experience, preferably in a medical, pharmacy, fitness, or other similar environment, is preferred.

What educational background is preferred for this role?

A Bachelor's degree in a related field is preferred, or equivalent experience is acceptable.

What types of skills are required for this position?

Strong Excel, PowerPoint, Word, and Outlook skills are required, along with strong written, verbal, and presentation skills.

Will I be managing a team?

Yes, the role involves managing site level supervisors and overseeing a team of up to 10 - 50 FTEs.

What are the financial responsibilities associated with this role?

The role includes managing a portfolio of $2M - $10M in Gross Annual Revenue and prior budget and P&L responsibility is desired.

What benefits does Premise Health offer?

Premise Health offers a comprehensive benefits package that includes medical, dental, vision, life insurance, 401(k), paid holidays, vacation time, a company-sponsored wellness program, and more.

Is this position eligible for bonuses?

Yes, there is an eligible bonus opportunity for this position.

How does Premise Health view work-life balance?

Work-life balance is a fundamental aspect of the organization, impacting decisions and the overall direction of Premise Health.

Is prior experience with medical information management systems important?

Yes, demonstrated experience with medical information management systems is preferred for this role.

Does Premise Health have an equal opportunity policy?

Yes, Premise Health is an equal opportunity employer and values inclusion, not discriminating based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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