FAQs
What is the primary responsibility of the Director of Customer Success at EliseAI?
The primary responsibility is to own the strategy and successfully scale the Customer Success Management (CSM) team, while collaborating with key stakeholders across the business to retain revenue within the customer base.
What qualifications are required for this role?
Candidates should have experience building a customer success organization in a high-growth environment, ideally at a B2B SaaS startup, along with 3+ years of experience managing a customer success team.
Where is EliseAI's headquarters located?
EliseAI's headquarters is located at E 33rd Street and Park Ave in New York City.
How does EliseAI support the professional development of its CSM team?
The director will provide ongoing coaching and training, and work with each individual contributor to identify and achieve their professional development goals.
What kind of work culture can be expected at EliseAI?
The work culture is dynamic and growth-oriented, encouraging team members to identify scaling opportunities and contribute to writing the playbook for the company's success.
Are there opportunities for remote work at EliseAI?
Yes, but the role requires working in the NYC headquarters 4-5 days a week, which implies a hybrid work environment.
What kind of benefits does EliseAI offer?
EliseAI offers competitive salaries along with equity options, fully covered medical, dental, and vision premiums, fully paid parental leave, commuter benefits, a 401k plan, monthly fitness stipends, a modern office environment, social events, unlimited vacation, and paid holidays.
What is the compensation range for this position?
The on-target earnings range for the role is between $150,000 and $200,000, with total compensation being influenced by factors such as experience, skill level, and qualifications.
Does EliseAI offer relocation assistance?
Yes, EliseAI offers relocation packages for candidates moving from outside the Greater NYC metro area, making the transition exciting and manageable.
How does EliseAI ensure inclusivity in its hiring process?
EliseAI provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type, affirming their commitment to a diverse and inclusive workplace.