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Director, Operations, Warehouse & Logistics

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Iron Mountain

2mo ago

  • Job
    Full-time
    Senior Level
  • Logistics
    Business, Operations & Strategy
  • Annapolis

AI generated summary

  • You need 8+ years in logistics/supply chain, 5 in senior leadership, with a proven track record in large operations, P&L management, and continuous improvement expertise. Travel required. Master's preferred.
  • You will lead operations, ensuring KPI and budget goals are met, drive process improvements, manage client relations, foster team development, and implement operational excellence initiatives.

Requirements

  • 8+ years of experience in contract logistics, supply chain, or warehousing operations, with at least 5 years in a senior leadership role.
  • Proven track record of managing large-scale operations, multi-site leadership, and delivering on key operational KPIs.
  • Experience scaling operations and building teams to support rapid growth objectives.
  • Experience with complex startups, site transitions & scope expansion.
  • Strong financial acumen and experience managing P&L and budgets in a logistics or supply chain environment.
  • Expertise in continuous improvement methodologies (e.g., Lean, Six Sigma) and implementing operational best practices.
  • Able to travel to and oversee operations as demands of the operations require at regular cadence.
  • Masters Degree in Supply Chain Management, Logistics, Business Administration, or related field preferred.

Responsibilities

  • Develop and implement the operational strategy in alignment with the organization's business goals and client needs.
  • Provide strategic direction and leadership to the site and our operations teams, ensuring that operational objectives, KPI’s and SLA’s are met or exceeded consistently.
  • Identify opportunities for growth, process improvements, and efficiency gain.
  • Build and deploy a strong operational excellence culture focusing on value creation for our customers, team development and market differentiation.
  • Support new business development, solutions design and be an active stakeholder during team based strategic selling engagements.
  • Oversee the day-to-day operations of multiple warehousing and logistics sites, ensuring optimal resource allocation, productivity, and service quality.
  • Establish and maintain robust operational procedures, including inventory control, order fulfillment, distribution, transportation, and reverse logistics.
  • Ensure compliance with health, safety, and regulatory standards across all sites.
  • Manage and monitor site budgets, cost controls, and P&L performance to meet financial targets.
  • Analyze and report key performance metrics to identify trends, risks, and opportunities for improvement.
  • Collaborate with finance and business development teams to optimize contract margins and financial performance.
  • Act as the primary operational point of contact for key clients, addressing concerns, identifying needs, and delivering innovative solutions to enhance service offerings.
  • Develop strong relationships with internal and external stakeholders, fostering collaboration across departments and functions.
  • Partner with the sales and account management teams to onboard new clients and deliver on contractual commitments.
  • Support our customer engagement methodology with Monthly, Quarterly and Annual Strategic business reviews.
  • Recruit, mentor, and develop site leaders, promoting a culture of high performance and accountability.
  • Establish clear goals and expectations, conducting regular performance reviews and facilitating professional growth opportunities.
  • Foster a collaborative and results-oriented environment, promoting employee engagement, development, and retention.
  • Champion continuous improvement initiatives across the contract logistics division, utilizing lean and Six Sigma methodologies.
  • Lead efforts to adopt new technologies and automation solutions to enhance operational efficiency and service quality.
  • Stay current on industry trends, best practices, and emerging technologies to maintain a competitive edge.

FAQs

What is the main responsibility of the Director, Operations, Warehouse & Logistics?

The main responsibility is to oversee and drive the strategic and operational performance of the Warehousing & Logistics division, including managing multiple sites, optimizing processes, and ensuring client satisfaction.

Is travel required for this position?

Yes, the position requires travel to various sites approximately 30% of the time.

What is the expected salary range for this role?

The reasonably expected salary range is $154,700.00 - $206,300.00.

What qualifications are required for this position?

Candidates should have 8+ years of experience in contract logistics, supply chain, or warehousing operations, with at least 5 years in a senior leadership role. A Master's degree in Supply Chain Management, Logistics, Business Administration, or a related field is preferred.

What methodologies are preferred for continuous improvement initiatives?

Expertise in continuous improvement methodologies such as Lean and Six Sigma is preferred for championing continuous improvement initiatives across the contract logistics division.

What is the culture like at Iron Mountain?

Iron Mountain fosters a culture that values unique contributions, encourages employee engagement, promotes development and retention, and focuses on operational excellence and innovation.

Will there be opportunities for team development in this role?

Yes, the role involves recruiting, mentoring, and developing site leaders while promoting a culture of high performance and accountability.

How does this position support client relationships?

The Director acts as the primary operational contact for key clients, addressing concerns, identifying needs, and delivering innovative solutions to enhance service offerings.

What type of operational compliance is required for this position?

The role requires ensuring compliance with health, safety, and regulatory standards across all warehousing and logistics sites.

What kind of financial responsibilities does this role entail?

The Director will manage and monitor site budgets, cost controls, and P&L performance to meet financial targets while analyzing key performance metrics to identify trends and opportunities for improvement.

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Iron Mountain

We protect and manage physical and digital assets from creation to disposition so you can transform your business.

Consulting
Industry
10,001+
Employees
1951
Founded Year

Mission & Purpose

Iron Mountain is a leading information management company that specializes in secure storage and data protection solutions. Their ultimate mission is to help businesses and organisations manage and protect their critical information assets, including physical records, digital data, and sensitive documents. With a focus on security and compliance, Iron Mountain offers secure storage facilities, data backup and recovery services, and information governance solutions to safeguard valuable information from loss, theft, or unauthorised access. Their purpose is to empower clients with reliable and efficient information management solutions, enabling them to focus on their core business and confidently navigate the challenges of the digital age while adhering to regulatory requirements.