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Director, Product Management

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Mastercard

3d ago

  • Job
    Full-time
    Expert Level
  • Marketing
    Product
  • Dublin

AI generated summary

  • You must lead in a matrix environment, work with engineering, have product management experience, and use Agile methodologies. Strong communication, relationship-building, and people management skills are essential.
  • You will lead product managers, drive data-driven outcomes, manage product strategy and innovation, ensure optimal user experience, and foster cross-functional collaboration while coaching your team.

Requirements

  • Proven ability to lead in a matrix environment
  • Experience working directly with engineering teams is required
  • Experiences that are a plus include:
  • Product management of commercial-based applications
  • Previous work with issuers and/or processors (ie. TSYS)
  • Collaboration with design teams or product experience designers
  • UI-based products for credit cards
  • Experience at or integrating with a credit card processor
  • Driving the deployment of software to the cloud
  • Can deliver high quality products/services in a high growth environment where priorities shift rapidly
  • Proven track record of data driven decision making and applying continuous improvement and test and learn methodologies across teams
  • Extensive experience building and launching products in multiple markets
  • Comprehensive experience in Agile delivery methodologies (Scrum, Kanban, etc.)
  • Can communicate to executives, peers, and staff with impact, eloquence, and authenticity
  • Demonstrated experience building relationships, partnering with and influencing executive leadership while commanding the respect of the individual product teams across the organization
  • Demonstrated experience as a people manager with the ability to attract, recruit, and develop product talent

Responsibilities

  • Lead a team of product managers across different geographies
  • Drive tangible data-driven business outcomes at the product level, manage to a quantified scorecard continuously monitoring and analyzing key performance indicators and optimizing product performance
  • Interpret and apply program vision and strategy to product strategy and roadmap for the Products they manage, clearly communicating it to key stakeholders on an ongoing basis
  • Leverage the Mastercard "Studio" framework to manage the delivery of ongoing innovation and enhancements to focus Products
  • Drive a user-centric culture of data driven, test and learn experimentation, continuously assessing and enhancing the Product user experience. Partner with Delivery and Servicing teams (GCC, CTS, Biz Ops) to ensure that Products are easy to deploy and deliver a great experience during operation
  • Demonstrate depth of knowledge of their Product and the ecosystem in which it operates (e.g. regulatory, legal, technology, competitive environment). Apply this knowledge to the development of winning Product strategies
  • Demonstrate awareness of Mastercard's broader Product offering and the ability to leverage Products from other business areas to augment Product capabilities
  • Understand the Software Development Lifecycle and manage any barriers or obstacles to deliver capabilities on time and budget
  • Leverage data to quickly identify Product performance challenges, creating proactive plans to drive usage and revenues. Use data-driven analysis to prioritize resources to deliver against the plan
  • Ensure that the broader Mastercard organization is enabled to sell focus Products by creating compelling communications & marketing content in partnership with Marketing
  • Lead cross-functional teams in the development of business requirements to achieve Product objectives
  • Partner with the Guilds to create and share best practices within the Program with a focus on driving continuous improvement in the Program's operating model
  • Provide regular coaching and feedback to direct reports and partners to grow individual functional skills, experience and leadership capabilities
  • Drive institutionalized knowledge through the use of consistent product documentation (e.g., support documents) across the Studio framework
  • Demonstrate and drive Mastercard Way behaviours through their behaviour, recognitions, coaching, and employee engagement.

FAQs

What is the primary role of the Director of Product Management?

The primary role of the Director of Product Management is to lead a team of product managers, drive data-driven business outcomes, manage product strategy and roadmap, and ensure the successful delivery of innovative payment solutions in Mastercard's Corporate Solutions division.

What qualifications are required for this position?

Candidates should have proven ability to lead in a matrix environment, experience working directly with engineering teams, and a strong track record in product management, particularly with commercial-based applications and Agile delivery methodologies.

Is experience in the payments industry necessary for this role?

Yes, a comprehensive experience in the payments industry, particularly related to credit cards and issuer processes, is highly beneficial.

What type of work environment can be expected?

The work environment is a high-growth, dynamic setting where priorities can shift rapidly, requiring flexibility and adaptability from team members.

How does Mastercard support employee development?

Mastercard fosters employee development by providing regular coaching and feedback, creating opportunities for growth, and ensuring consistent product documentation across teams.

What benefits does Mastercard offer to employees?

Mastercard provides competitive base salaries, annual bonuses, health and wellness benefits, retirement savings options, and gender-inclusive benefits, among others.

How does this role interact with other teams within Mastercard?

This role involves leading cross-functional teams, partnering with various departments, and collaborating with design teams to enhance product capabilities and user experience.

What is the expected approach to product decision making?

The approach to product decision making is heavily data-driven, focusing on continuous improvement and test-and-learn methodologies to optimize product performance.

Is prior experience in cloud deployment necessary?

While prior experience in cloud deployment is a plus, a strong expertise in product management and navigating the complexities of software development lifecycles is essential.

What responsibilities come with this leadership role?

Responsibilities include leading product managers, driving product strategy, enhancing user experience, enabling effective sales support, and ensuring adherence to Mastercard's security policies and practices.

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Mastercard

Connecting Everyone to Priceless Possibilities

Consulting
Industry
10,001+
Employees
1966
Founded Year

Mission & Purpose

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.