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Director, Products and Solutions - Acceptance

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Mastercard

3d ago

  • Job
    Full-time
    Expert Level
  • Sales & Business Development
    Product
  • Johannesburg
  • Quick Apply

AI generated summary

  • You must possess deep knowledge of acceptance products, drive market growth, support sales, share best practices, and ensure adherence to security protocols.
  • You will drive acceptance growth, provide solution expertise, engage with clients, share market insights, and ensure compliance with security policies while supporting sales initiatives.

Requirements

  • Bring their deep knowledge of acceptance products, services or platform capabilities to a solution-selling environment.
  • Drive acceptance growth in the market that includes locations and turnover
  • Understand the product strategy and grow traditional and low cost acceptance in the market
  • Accountable for having a deep understanding of the acceptance product, service or platform
  • Provide visibility to the CSCL and SA on latest acceptance product developments within their purview and communicate accurate solution knowledge to tackle client opportunities
  • Proactively monitor and engage with customers to ensure customer success and benefit from Mastercard’s products and solutions
  • Support CSC value proposition development and sale:
  • Provide the Solution Architects (SA) and the Customer Solution Center Lead (CSCL) with their solution expertise in crafting the value proposition
  • Coordinate with the help of SA and CSCL, with other sales specialists in developing an end-to-end value proposition
  • Provide their expertise and deep knowledge of product implementation and success with clients during solution selling process (upon the request of the CSCL or AM/BD)
  • Drive localization, market enablement and support sales:
  • Enabling new capabilities in the market e.g. SRC, MDES, Contactless, QR etc. and ensuring market readiness
  • Supporting AM’s in their market to optimize what we have today e.g. providing expert advice/ guidance on acceptance products
  • Work directly with client counterparts on non-complex, one solution focused opportunities when the AM needs their support
  • Knowledge and best practice sharing:
  • Share information on latest customer needs and opportunities as well as relevant market intelligence with the product management teams to drive smart solutioning internally within MA
  • Share best practices and knowledge with other SSs to improve solutioning of their product, service, or platform within client contexts
  • Abide by Mastercard’s security policies and practices;
  • Ensure the confidentiality and integrity of the information being accessed;
  • Report any suspected information security violation or breach, and
  • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Responsibilities

  • Bring their deep knowledge of acceptance products, services or platform capabilities to a solution-selling environment.
  • Drive acceptance growth in the market that includes locations and turnover.
  • Understand the product strategy and grow traditional and low cost acceptance in the market.
  • Accountable for having a deep understanding of the acceptance product, service or platform.
  • Provide visibility to the CSCL and SA on latest acceptance product developments within their purview and communicate accurate solution knowledge to tackle client opportunities.
  • Proactively monitor and engage with customers to ensure customer success and benefit from Mastercard’s products and solutions.
  • Support CSC value proposition development and sale:
  • Provide the Solution Architects (SA) and the Customer Solution Center Lead (CSCL) with their solution expertise in crafting the value proposition.
  • Coordinate with the help of SA and CSCL, with other sales specialists in developing an end-to-end value proposition.
  • Provide their expertise and deep knowledge of product implementation and success with clients during solution selling process (upon the request of the CSCL or AM/BD).
  • Drive localization, market enablement and support sales:
  • Enabling new capabilities in the market e.g. SRC, MDES, Contactless, QR etc. and ensuring market readiness.
  • Supporting AM’s in their market to optimize what we have today e.g. providing expert advice/ guidance on acceptance products.
  • Work directly with client counterparts on non-complex, one solution focused opportunities when the AM needs their support.
  • Knowledge and best practice sharing:
  • Share information on latest customer needs and opportunities as well as relevant market intelligence with the product management teams to drive smart solutioning internally within MA.
  • Share best practices and knowledge with other SSs to improve solutioning of their product, service, or platform within client contexts.
  • All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
  • Abide by Mastercard’s security policies and practices;
  • Ensure the confidentiality and integrity of the information being accessed;
  • Report any suspected information security violation or breach, and
  • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

FAQs

What is the main purpose of the Director, Products and Solutions - Acceptance role at Mastercard?

The main purpose of the role is to leverage deep knowledge of acceptance products, services, or platform capabilities to drive acceptance growth in the market, ensuring secure and accessible digital payment solutions.

What are the key responsibilities associated with this position?

Key responsibilities include driving acceptance growth, understanding product strategy, providing visibility on acceptance product developments, engaging with customers for success, supporting value proposition development, enabling new market capabilities, and sharing knowledge and best practices.

Who do I collaborate with in this role?

In this role, you will collaborate with Solution Architects (SA), Customer Solution Center Leads (CSCL), account managers (AM), and other sales specialists to develop end-to-end value propositions and support client opportunities.

What types of market capabilities will I be expected to enable?

You will be expected to enable capabilities such as SRC, MDES, Contactless, and QR, ensuring market readiness for new and existing products.

How does this role contribute to customer success?

This role contributes to customer success by proactively monitoring customer needs, providing expert advice on acceptance products, and directly supporting clients with tailored solutions.

Is there a focus on sharing knowledge within the team?

Yes, there is a strong emphasis on sharing information on customer needs, market intelligence, and best practices to enhance solutioning and foster internal collaboration within Mastercard.

What is Mastercard's stance on corporate security in this role?

All employees are expected to abide by Mastercard's security policies, ensure information confidentiality and integrity, report any security breaches, and complete mandatory security training in accordance with company guidelines.

Is there a requirement for market intelligence and customer need analysis in this position?

Yes, gathering and sharing information on customer needs, opportunities, and market intelligence is crucial for driving effective internal solutioning and enhancing acceptance product offerings.

What is the level of accountability associated with understanding acceptance products?

You will be accountable for having a deep understanding of acceptance products, services, or platforms to effectively tackle client opportunities and provide solutions.

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Mastercard

Connecting Everyone to Priceless Possibilities

Consulting
Industry
10,001+
Employees
1966
Founded Year

Mission & Purpose

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.