Logo of Huzzle

Home

Matches

Explore

Manage

Director, Technical Account Manager, EMEA

image

Okta

2mo ago

Applications are closed

  • Job
    Full-time
    Senior Level
  • Accounting & Tax
  • London

Requirements

  • Previous leadership role at a high growth software SaaS organization
  • 5+ years combined experience in the following functions: sales, customer success, renewal sales, or consulting
  • Bachelor’s Degree, preferably in a technical discipline, or equivalent work experience; master’s degree/MBA is a plus
  • Experience with recruiting, developing and managing internship and early career programs
  • Experience delivering post-sales functions at scale
  • Ability to persuade and influence others, internally and externally
  • Ability to handle conflict and drive agreement on decisions for which conflicting opinions and input exist
  • Ability to identify thematic issues and drive to outcomes
  • Ability to identify risks and dependencies and orchestrate plans to mitigate them
  • Adaptability, flexibility and the conviction to “do the right thing” under stress, high tension and tight deadlines
  • Familiarity with cybersecurity or identity management industry is a strong plus
  • Strong data-driven decision-making skills
  • Strong work ethic and ability to work in a dynamic environment
  • Ability to travel up to 35%

Responsibilities

  • Create a compelling vision for the organization and for customers.
  • Define and drive the strategy and detailed execution plan for Okta’s Scaled TAM team, ultimately driving faster customer time to value, high product adoption, renewal rates, and growth.
  • Develop and implement processes, customer journeys and metrics to drive customer business outcomes and successful execution of customer use cases.
  • Build a world class internship and fellowship program aimed at recruiting some of the world's top early career and career change talent.
  • Build, develop and lead a high impact, early career TAM team that operates with urgency and drives measurable results.
  • Personally lead the team and as needed, build strong relationships with key customers.
  • Continuously test, measure, and improve processes and tactics.
  • What you'll be doing:
  • Demonstrates high impact leadership skills, including: setting a clear vision and strategy, motivating and coaching others, driving urgency and results, and exhibiting humility
  • Ability to: deal with ambiguity, problem solve, demonstrate situational agility, manage parallel efforts, and communicate effectively through multiple channels (email, phone, text, chat)
  • Demonstrates great business acumen and quality presentation and customer interaction skills
  • Possesses extensive go-to-market knowledge and process management skills
  • Possesses extensive knowledge in the following domains: process design, digital tools, software and SaaS; experience with Salesforce.com, Gainsight, and other customer CRM and engagement tools is a strong plus
  • Ability to base decisions on data analytics and statistical analyses
  • Ability to persuade, influence, and motivate people; build a culture of doing the right thing for customers

FAQs

What is the primary responsibility of the Director, Technical Account Manager for EMEA?

The primary responsibility is to create a vision and implement a strategy to drive implementation success and growth for the largest cohort of customers, while leading a team that delivers exceptional Technical Account Management services.

What are the key functions that the team under this role will be responsible for?

The team will focus on three primary functions: developing a scaled Technical Account Management program, building and running an internship and fellowship program for early-career talent, and onboarding new hires into the scaled TAM program.

What leadership qualities are expected from the Director in this role?

The Director should demonstrate high-impact leadership skills, including setting a clear vision and strategy, motivating and coaching team members, driving results, and exhibiting humility.

What experience is required for this position?

Candidates should have a previous leadership role in a high-growth software SaaS organization and at least 5 years of combined experience in sales, customer success, renewal sales, or consulting.

Is a specific degree required for this position?

A Bachelor’s Degree, preferably in a technical discipline, is required; a master’s degree or MBA is considered a plus.

What skills and knowledge are considered advantageous for applicants?

Knowledge of process design, digital tools, and software/SaaS, especially experience with Salesforce.com and Gainsight, as well as familiarity with the cybersecurity or identity management industry, is highly beneficial.

What kind of decision-making skills are needed for this role?

Strong data-driven decision-making skills are essential, as well as the ability to handle conflicts, influence others, and base decisions on analytics and statistical analyses.

Will the Director be involved in direct customer relationships?

Yes, the Director will personally lead the team and build strong relationships with key customers as needed.

How often is travel required for this role?

The position may require travel up to 35%.

What is the expectation regarding process improvement in this role?

The Director is expected to continuously test, measure, and improve processes and tactics to enhance customer outcomes and drive success.

Okta

The World's Identity Company

Technology
Industry
1001-5000
Employees
2009
Founded Year

Mission & Purpose

Okta is the leading independent identity provider. The Okta Identity Cloud enables organizations to securely connect the right people to the right technologies at the right time. With more than 7,000 pre-built integrations to applications and infrastructure providers, Okta provides simple and secure access to people and organizations everywhere, giving them the confidence to reach their full potential. More than 10,000 organizations, including JetBlue, Nordstrom, Siemens, Slack, T-Mobile, Takeda, Teach for America, and Twilio, trust Okta to help protect the identities of their workforces and customers.

Benefits

  • Healthcare

  • Sick pay insurance

  • Pension scheme

  • Dental