FAQs
What is the primary responsibility of the Director, Technical Account Manager for EMEA?
The primary responsibility is to create a vision and implement a strategy to drive implementation success and growth for the largest cohort of customers, while leading a team that delivers exceptional Technical Account Management services.
What are the key functions that the team under this role will be responsible for?
The team will focus on three primary functions: developing a scaled Technical Account Management program, building and running an internship and fellowship program for early-career talent, and onboarding new hires into the scaled TAM program.
What leadership qualities are expected from the Director in this role?
The Director should demonstrate high-impact leadership skills, including setting a clear vision and strategy, motivating and coaching team members, driving results, and exhibiting humility.
What experience is required for this position?
Candidates should have a previous leadership role in a high-growth software SaaS organization and at least 5 years of combined experience in sales, customer success, renewal sales, or consulting.
Is a specific degree required for this position?
A Bachelor’s Degree, preferably in a technical discipline, is required; a master’s degree or MBA is considered a plus.
What skills and knowledge are considered advantageous for applicants?
Knowledge of process design, digital tools, and software/SaaS, especially experience with Salesforce.com and Gainsight, as well as familiarity with the cybersecurity or identity management industry, is highly beneficial.
What kind of decision-making skills are needed for this role?
Strong data-driven decision-making skills are essential, as well as the ability to handle conflicts, influence others, and base decisions on analytics and statistical analyses.
Will the Director be involved in direct customer relationships?
Yes, the Director will personally lead the team and build strong relationships with key customers as needed.
How often is travel required for this role?
The position may require travel up to 35%.
What is the expectation regarding process improvement in this role?
The Director is expected to continuously test, measure, and improve processes and tactics to enhance customer outcomes and drive success.