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Duty Manager

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Encore

2mo ago

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
  • Melbourne

AI generated summary

  • You must have team management experience, preferably in hospitality or events, strong decision-making, composure under pressure, excellent time management, customer service, and communication skills.
  • You will assist in event setup, ensure smooth audiovisual operations, manage crew rostering, maintain equipment, and monitor show standards for successful event delivery.

Requirements

  • Proven track record of managing a team of people
  • Experience in the Hospitality or Events industry highly desirable
  • Demonstrated effective decision making skills
  • Ability to maintain composure under pressure
  • Time management skills; the ability to manage multiple and competing deadlines
  • Highly developed customer service skills
  • Excellent oral and written communication skills

Responsibilities

  • Assists in the installation, operation and pack down of equipment in a safe manner as required
  • Assist the Operations Team to ensure the efficient running of event staging services within the venue
  • Ensure the smooth and efficient running of the audiovisual department activities
  • Check rooms including set up of audio visual equipment prior to function commencement
  • Assist where needed, the rostering/sourcing of crew to complete daily tasks
  • Assist crew with the responsibility for the maintenance and storage of all equipment
  • Where necessary, make changes and additions to jobs quoted to ensure the correct equipment is on the order and available
  • Assist in stock control and monitor the integrity of equipment for the venue
  • Roster equipment in conjunction with operations coordinators
  • Assist in the effective and efficient rostering of casual and full-time crew to ensure show delivery needs are met
  • Regularly visit shows to monitor standards and guide and mentor crew to ensure that agreed show standards are achieved

FAQs

What is the primary role of the Duty Manager at Encore?

The primary role of the Duty Manager is to support day-to-day operational duties to ensure that events run smoothly from an operational perspective within the venue.

What qualifications or experience are required for this position?

A proven track record of managing a team, experience in the Hospitality or Events industry, effective decision-making skills, and excellent customer service skills are highly desirable for this position.

Is prior knowledge of audiovisual technology necessary for the Duty Manager role?

Yes, a high level of understanding of AV and demonstrated knowledge of all aspects of event production is required for the Duty Manager role.

What are some key responsibilities of the Duty Manager?

Key responsibilities include assisting in the installation and operation of equipment, ensuring efficient running of event staging services, checking room setups, assisting with crew scheduling, and monitoring standards during shows.

How does Encore promote a supportive work environment?

Encore has received “Great Place To Work” certification and fosters a diverse, inclusive environment, offering wellness initiatives and ample opportunities for career progression and professional growth.

Are there opportunities for career advancement within the company?

Yes, Encore provides ample opportunities for career progression and professional growth for its employees.

What commitment does Encore have towards sustainability?

Encore is committed to sustainability initiatives, contributing to a greener future as part of its operational values.

How does Encore address diversity and inclusion in the workplace?

Encore has implemented diversity, equity, and inclusion programs that foster a welcoming and inclusive workplace for all employees.

Will I receive feedback on my application?

Yes, as a Circle Back Initiative Employer, Encore is committed to responding to each and every applicant.

What type of work environment can I expect at Encore?

You can expect a supportive and engaging work environment that values unique skills and perspectives, as highlighted by Encore's “Great Place To Work” certification.

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Encore

The new Encore brings together PSAV, Encore Event Technologies and its family of companies under a new global brand.

Entertainment & Media
Industry
10,001+
Employees
2018
Founded Year

Mission & Purpose

Encore creates memorable experiences that engage and transform organizations. As the global leader for event technology and production services, Encore’s team of creators, innovators and experts deliver real results through strategy and creative, advanced technology, digital, environmental, staging, and digital solutions for hybrid, virtual and in-person events. Encore operates in more than 20 countries across North America, Europe, the Middle East, Australia and Asia Pacific.