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Duty Manager

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Wickes

2mo ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Facilities Management
  • Sheffield

AI generated summary

  • You must have experience in fast-paced customer environments, be highly organized, and passionate about delivering exceptional service while inspiring and leading your team.
  • You will lead the store in the manager's absence, oversee colleagues, ensure safety, manage complaints, support sales targets, and comply with health and safety regulations daily.

Requirements

  • You will have experience in running the show in a fast-paced customer facing environment and be someone who can handle the variety that each day at Wickes brings.
  • You will be highly organised with a passion for ensuring our customers receive the best service we can deliver, all whilst inspiring and leading your team.

Responsibilities

  • Lead the store, in the store/Operations manager's absence.
  • Support the wider management team in ensuring, key control measures and security practices in-store are managed in accordance with the company’s procedures and policies at all times. Employee and customer safety is always your first priority.
  • Completion of store routines document; ensure the store is trading legally and safely and that customers' needs are met. Dealing with any enquiries and complaints as appropriate.
  • Daily management of colleagues including; providing day-to-day supervision of colleagues including motivation, welfare, arranging appropriate staffing levels, and supporting recruitment, induction, and training & development in line with company policies, ensuring all procedures are followed.
  • Work with the store leadership team to ensure the whole store operates effectively. To support the achievement of sales and cost targets set for the shop.
  • At all times; take care of your health and safety and that of others by complying with health and safety obligations, and reporting promptly any defects, risks, or potential hazards.

FAQs

What are the main responsibilities of a Duty Manager at Wickes?

The main responsibilities include leading the store in the absence of the Operations Manager, ensuring security measures are followed, managing staff, completing store routines, and prioritizing employee and customer safety.

What experience is required for the Duty Manager position?

Candidates should have experience in a fast-paced customer-facing environment and possess strong organizational skills to deliver excellent customer service while leading a team.

What is the pay rate for a Duty Manager?

The pay rate is £12.05 per hour for those aged 21 and over, £11.37 per hour for those aged 18-20, and £8.77 per hour for those under 18.

What benefits does Wickes offer for Duty Managers?

Benefits include an annual bonus, employer pension contributions, up to 35 days of annual leave, colleague discounts, a save-as-you-earn scheme, and various wellbeing benefits.

Is there a bonus structure in place for Duty Managers?

Yes, Duty Managers are eligible for up to a 5% annual bonus and up to £300 per month gain share bonus.

Are flexible working arrangements available at Wickes?

Yes, Wickes aims to create an inclusive workplace and offers flexible working arrangements, which can be discussed during the application process.

What kind of training and development opportunities are available?

Wickes provides fantastic learning and development opportunities to support career growth and development for its colleagues.

How does Wickes ensure a safe working environment?

Duty Managers are responsible for compliance with health and safety obligations and must report any defects, risks, or potential hazards to maintain safety standards.

How can I apply for the Duty Manager position?

Interested candidates can apply directly through the Wickes careers page or the specific application link provided in the job posting.

What should I do if I require adjustments during the application process?

If you require any reasonable adjustments, you can inform Wickes when you apply, or use the contact link provided for adjustments needed in the application process.

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Wickes

Let's Do it Right

Retail & Consumer Goods
Industry
5001-10,000
Employees
1972
Founded Year

Mission & Purpose

We've been supplying DIY products to the UK’s home improvement market since 1972 and since then we've gone from strength to strength. With thousands of products available both online and in our stores, no Wickes project is too big or too small. We pride ourselves on our passion for home improvement projects and aim to provide an outstanding experience for each and every customer who visits our stores or website, no matter what size of project they're undertaking.