Duty Manager (SPAR)

AF Blakemore & Son Ltd

3mo ago

Applications are closed

Job
Part-time
Senior Level
Hospitality & Retail
Swansea

Requirements

Previous management or supervisor experience within a food retail or similar fast-paced operation
Committed to achieving and sustaining exceptional customer service standards
Able to plan, organise and prioritise effectively
Ability to communicate and influence at all levels
Able to take appropriate action and make decisions
Committed to promoting collaborative working
Enthusiastic and flexible with a positive attitude
Committed to developing own skills and apply learning to improve own performance

Responsibilities

Supporting the Store Manager to ensure a safe, legal and high performing store, whilst taking overall responsibility for the entire store during Duty Manager shifts
Assisting the Store Manager to deliver all store operations, objectives and KPI’s
Managing, coaching and supporting colleagues, assisting in developing a motivated and empowered team through a positive, engaging management style
Carrying out performance management/absence management as appropriate
Responsible for occasional opening/closing of the store, colleague safety and stock/cash security/accountability as appropriate during shifts
Carrying out cash reconciliations, voids and refunds and other ‘management’ tasks for till colleagues
Being a role model and leading the team to work together to provide an exceptional customer experience, setting us apart from our competitors
Working with colleagues to promote the store by identifying and actioning opportunities to engage with and support the local community
Adhering to all company policies and procedures and processes

FAQs

What is the primary role of a Duty Manager at SPAR?

The primary role of a Duty Manager at SPAR is to support the Store Manager in leading and motivating a team, ensuring excellent customer service, and contributing to store sales and profitability.

Who does the Duty Manager report to?

The Duty Manager reports to the Store Manager.

What store will the Duty Manager be working in?

The Duty Manager will be working in the company-owned Oystermouth store.

What key responsibilities does the Duty Manager have?

The key responsibilities of the Duty Manager include helping to drive growth, leading and motivating colleagues, maintaining excellent customer service, and achieving store sales and profitability.

What are the key focus areas that the Duty Manager needs to contribute to?

The key focus areas include 'Brilliant Basics, Moments of Wow, Food For Later, and Food For Now.'

What type of business is SPAR?

SPAR is a dynamic and innovative retail, wholesale, and foodservice business.

How will the Duty Manager drive growth within the store?

The Duty Manager will drive growth by supporting the Store Manager in operational efforts, leading the team effectively, and ensuring exceptional customer experiences.

What is meant by 'Brilliant Basics' in the context of this job?

'Brilliant Basics' refers to the fundamental practices and standards that SPAR aims to achieve in their daily operations to ensure quality customer service and store functionality.

What qualities are important for a Duty Manager at SPAR?

Important qualities for a Duty Manager at SPAR include leadership skills, motivation, effective communication, a focus on customer service, and a drive for achieving sales and profitability.

AF Blakemore & Son Ltd

Retail & Consumer Goods

Industry

5001-10,000

Employees

Mission & Purpose

With more than 100 years of heritage and a trading area that spans across England and Wales, A.F. Blakemore & Son Ltd is one of the UK’s most successful family owned companies. The company began life in 1917 as a counter service grocery store, and has grown from these humble beginnings into a company that now employs more than 7,500 people and has a turnover circa £1.1 billion. Food and drink have always been the lifeblood of A.F. Blakemore and the business now entails retail, wholesale distribution, food service, logistics, specialist foods and shop fitting divisions. As one of the largest divisions of SPAR UK, A.F. Blakemore owns 280 SPAR stores and serves more than 1,000 in total across England and Wales. The company is also a member of the Unitas Wholesale group and a significant supplier to the independent grocery sector across the UK. A.F. Blakemore has always been committed to developing a loyal and dedicated workforce that is focused upon excellent customer service and behaving with integrity. The company has always strived to build partnerships with suppliers and trade partners while never underestimating the role that it plays within the communities it serves. Underpinning everything that A.F. Blakemore does is the company’s values statement, the Blakemore Way. This highlights what A.F. Blakemore stands for and the way that the company has always done and will continue to do business.