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Eligibility Team Manager

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Gallagher Re

1mo ago

  • Job
    Full-time
    Senior Level
  • People, HR & Administration
    Healthcare
  • Melbourne

AI generated summary

  • You need leadership experience, knowledge of Workers Compensation, client management skills, strong communication, conflict resolution abilities, time management, and a relevant tertiary qualification.
  • You will engage clients, manage team workflows, provide leadership and coaching, foster team morale, mentor staff, identify service improvements, and collaborate on skill development.

Requirements

  • Leadership Experience: Proven experience in a People Manager role with outstanding leadership, coaching, and mentoring skills.
  • Industry Knowledge: In-depth understanding of Workers Compensation legislation and the Eligibility process.
  • Client Management: Experience in client management and engagement.
  • Interpersonal Skills: Excellent communication skills with all levels of staff and external parties.
  • Conflict Resolution: Strong conflict resolution abilities.
  • Time Management: Exceptional time management skills.
  • Qualifications: Tertiary qualifications in Allied Health or a related field.

Responsibilities

  • Client Engagement: Build strong relationships with clients to facilitate effective claims determination discussions.
  • Workflow Management: Oversee your team's daily workflow to ensure efficient output and maintain high client service standards.
  • Leadership and Coaching: Provide engaging leadership, coaching, and feedback on technical, business, and performance-related issues.
  • Skill Development: Collaborate with the Branch Manager to identify skill gaps and assist in upskilling your team.
  • Team Morale: Foster a team-oriented culture focused on achievement and service excellence.
  • Mentorship: Encourage creativity, risk-taking, and continuous improvement through mentoring and coaching.
  • Service Improvement: Identify areas for improvement in Eligibility services and implement strategies to meet business and WorkSafe requirements.

FAQs

What are the primary responsibilities of the Eligibility Team Manager?

The primary responsibilities include overseeing daily workflow, providing leadership and coaching to the team, building client relationships, identifying skill gaps, and implementing service improvement strategies within the Eligibility function.

What qualifications are required for this position?

A tertiary qualification in Allied Health or a related field is required, along with proven experience in a People Manager role and in-depth understanding of Workers Compensation legislation and the Eligibility process.

What kind of benefits does Gallagher Bassett offer?

Gallagher Bassett offers a competitive salary, flexible work arrangements, paid parental and reproductive leave, employee recognition awards, continuous education opportunities, health insurance discounts, and access to additional purchased leave, among other benefits.

Is previous experience in the Workers Compensation industry necessary?

Yes, candidates should have an in-depth understanding of Workers Compensation legislation and related eligibility processes to be considered for this role.

How does Gallagher Bassett promote a diverse and inclusive work environment?

Gallagher Bassett embraces diversity as a vital strength, encouraging applicants from all backgrounds, including Indigenous Australians, and making reasonable accommodations for employees with disabilities.

What career development opportunities are available?

Gallagher Bassett offers a wide range of career development opportunities, including mentorship, skill development initiatives, and continuous education and professional development programs.

How is team morale fostered within the Eligibility department?

Team morale is cultivated through a culture focused on achievement and service excellence, along with engaging leadership, mentorship, and encouragement of creativity and continuous improvement.

Are agency applicants considered for this position?

No, agency applicants will not be considered for this opportunity.

What is the work arrangement for this role?

The Eligibility Team Manager role offers flexible and hybrid working arrangements, including the option to work from home.

What should applicants do to apply for this position?

Interested candidates should click on "Apply for this Job" to submit their application and be considered for the eligibility team manager role.

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Gallagher Re

Finance
Industry
10,001+
Employees

Mission & Purpose

The reinsurance landscape is evolving. To compete in a global marketplace, our clients and carriers demand scale and breadth. And we’re rising to meet the challenges ahead. As we welcome Willis Re to the Gallagher Re team, we look forward to driving greater value by combining the knowledge and expertise of our two organisations. The new Gallagher Re is more than just bigger. It’s smarter, faster, and stronger. At Gallagher Re, client advocacy is at the heart of everything we do. We are here to help you face your future with confidence.