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Emergency Department Out of Hours Receptionist

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NHS Scotland

1mo ago

  • Job
    Full-time
    Entry Level
  • People, HR & Administration
    Healthcare
  • Dunfermline
    Remote

AI generated summary

  • You must have strong interpersonal and organizational skills, along with good data entry and keyboard skills. Training on Trakcare software will be provided.
  • You will manage telephony and reception services, ensuring efficient call handling and accurate information processing for the Emergency Department out-of-hours.

Requirements

  • Applicants must have excellent interpersonal and organisational skills and good data entering/keyboard skills. Training will be provided for Trakcare software.

Responsibilities

  • Successful post holders will provide a telephony and reception service as well as an administrative service to all users of the Emergency Department out-of-hours. Ensuring that all calls are dealt with efficiently and in a professional manner and that information is dealt with, forwarded and recorded where appropriate, using the computer system with a high degree of accuracy.

FAQs

What are the working hours for the Emergency Department Out of Hours Receptionist position?

The working hours include Monday to Friday from 6 PM to 8 AM, and 24/7 shifts on Saturdays and Sundays with various shift patterns.

What is the duration of this job position?

This is a fixed-term post until 31 August 2026.

What skills are necessary for this role?

Applicants must have excellent interpersonal and organizational skills, along with good data entry and keyboard skills.

Is training provided for the software used in this role?

Yes, training will be provided for Trakcare software.

How can I make an informal enquiry about this position?

You can contact our team of booking hub supervisors by emailing Gemma.Butterfield@borders.scot.nhs.uk.

What is the salary structure for this position?

The salary shown will be pro rata, as this is a part-time post.

Are there any changes to working hours in the future?

Yes, NHS Scotland is reducing the full-time working week from 37.5 to 37 hours per week starting from 1 April 2024, which will also apply pro rata for part-time staff.

What should I do if I have concerns about the new working hours?

If you have any questions or concerns, please contact the Hiring Manager.

Does NHS Scotland encourage diversity in the workplace?

Yes, NHS Scotland is committed to encouraging equality and diversity among its workforce and eliminating unlawful discrimination.

Can I submit my application late?

No, late applications cannot be accepted, so please ensure your application is submitted early.

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NHS Scotland

Science & Healthcare
Industry
10,001+
Employees
1948
Founded Year

Mission & Purpose

Their mission is to provide healthcare services that are accessible to all residents of Scotland, promoting health and wellbeing while delivering high-quality care. Their purpose encompasses delivering comprehensive healthcare services, from primary care to specialized treatments, with a focus on improving health outcomes and ensuring equitable access to healthcare for all Scottish residents. They also emphasize public health initiatives and disease prevention strategies to enhance the overall health of the population.