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Emergency Department & Urgent Treatment Centre Receptionist

Applications are closed

  • Job
    Full-time
    Entry Level
  • People, HR & Administration
    Healthcare
  • Brighton & Hove

Requirements

  • - Part time hours / Evenings,/Nights/ Weekends ONLY
  • - Working cross-site with Royal Sussex County Hospital may be required during busy times.
  • - Working a combination of shift patterns over a two week rota.
  • - Provide front line assistance to all patients and relatives on arrival to the Emergency Department (A&E) and Urgent Treatment Centre (UTC), ensuring registration documents detailing patient condition are provided accurately and swiftly and to alert any concerns to nursing staff.
  • - Provide an efficient and effective administrative reception service to the Emergency Department (A&E) and Urgent Treatment Centre (UTC) 24 hours a day, 7 days a week, on either site (Royal Sussex County Hospital, Brighton & Princess Royal Hospital, Haywards Heath).
  • - Work as part of a team and will be expected to work variable day/Twilight and night shifts.
  • - Ensure that patients are accurately registered on the A&E computer system and the Trust systems.
  • - Ensure all aspects of reception administration tasks are completed in a timely manner.
  • - Ensure all ambulance arrivals are processed in a timely manner ensuring accuracy of patient information.

Responsibilities

  • - Working cross-site with Royal Sussex County Hospital may be required during busy times.
  • - Working a combination of shift patterns over a two week rota.
  • - To provide front line assistance to all patients and relatives on arrival to the Emergency Department (A&E) and Urgent Treatment Centre (UTC), ensuring registration documents detailing patient condition are provided accurately and swiftly and to alert any concerns to nursing staff.
  • - To provide an efficient and effective administrative reception service to the Emergency Department (A&E) and Urgent Treatment Centre (UTC) 24 hours a day, 7 days a week.
  • - You will be working as part of a team and will be expected to work variable day/Twilight and night shifts.
  • - To provide an efficient administrative and reception service to the Emergency Department 24 hours a day, 7 days a week, working as part of a team expected to work shifts days/twilights and nights.
  • - Provide front line assistance to all patients and relatives on arrival to the UTC and Emergency Department, ensuring registration documents detailing patient condition are provided accurately and swiftly and to alert any concerns to nursing staff, using good communication and inter-personal skills to interact with tact and diplomacy with relatives, patients and the multi-disciplinary team.
  • - To ensure that patients are accurately registered on the A&E computer system and the Trust systems.
  • - To ensure all aspects of reception administration tasks are completed in a timely manner.
  • - To ensure all ambulance arrivals are processed in a timely manner ensuring accuracy of patient information.

FAQs

What are the required working hours for this position?

The position requires part-time hours, specifically evenings, nights, and weekends only.

Will I need to work at different locations?

Yes, working cross-site with Royal Sussex County Hospital may be required during busy times.

How are the shifts organized for this role?

You will work a combination of shift patterns over a two-week rota, including days, twilight, and night shifts.

What responsibilities does this role entail?

The role involves providing front-line assistance to patients and relatives, ensuring accurate registration, processing ambulance arrivals, and completing reception administration tasks in a timely manner.

Is training available for new hires?

Yes, UHSussex values learning, teaching, and training to support your growth and development throughout your career.

What qualities are important for this role?

Good communication and inter-personal skills are crucial for interacting with patients, relatives, and the multi-disciplinary team with tact and diplomacy.

How does UHSussex support diversity and inclusion?

UHSussex values diversity as a strength and offers various staff networks and support systems to ensure inclusivity and help new members settle in.

Who can I contact for more information about the role?

You can contact Laura Cady, the Emergency Department Administration Manager, via email at laura.storrie@nhs.net or by phone at 07447073939 for further details or informal visits.

What support is available for staff wellbeing?

UHSussex has an extensive Wellbeing Programme designed to support staff, recognizing that caring for others starts with taking care of oneself.

Is UHSussex committed to supporting veterans and individuals with disabilities?

Yes, UHSussex is proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust, demonstrating their commitment to supporting these communities.

Science & Healthcare
Industry
10,001+
Employees
2021
Founded Year

Mission & Purpose

University Hospitals Sussex NHS Foundation Trust is one of the largest acute trusts in the UK and provides a wide range of clinical services to people in West Sussex, Brighton and Hove, and parts of East Sussex. Our seven hospitals host more than 1.5 million outpatient appointments, A&E visits and surgery cases every year and employ nearly 20,000 staff.

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