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Emirates Account Manager

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Menzies Aviation

1mo ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Sales & Business Development
  • Orlando

AI generated summary

  • You must excel in time management, have IATA knowledge, cargo handling experience, strong communication skills, and be able to lift 70lbs. Flexibility for shifts and passing background checks is essential.
  • You will ensure service delivery meets airline contracts, monitor performance, liaise with airport stakeholders, lead the management team, report deficiencies, and uphold safety and security procedures.

Requirements

  • Must excel in time management skills and require minimal supervision
  • A working knowledge of the IATA Standard Ground Handling Agreement
  • Organizing and planning skills, with the ability and initiative to react effectively and quickly to unexpected circumstances.
  • Financial management skills awareness
  • Able to communicate effectively with senior level personnel
  • Account Manager
  • Cargo Handling experience at a high-volume international airport
  • Conversant with international airline cargo handling procedures, international aviation safety and security procedures, and Menzies ramp, safety, and security procedures
  • Able to work with a multinational work force, and to adjust to the local conditions of the station
  • Excellent knowledge of cargo/ramp GSE
  • Aptitude to develop the supervisory team, provide succession planning, and re-engineer business processes as demanded by changes in the business
  • Must be at least 18 years of age
  • Possess and maintain valid state driver's license
  • Must be able to pass all pre-employment testing to include drug testing and a physical
  • Must be comfortable lifting 70lbs repetitively
  • Must pass FBI background check and obtain US Customs seal
  • Must be available and flexible to work variable shifts including weekends and holidays
  • Ability to proficiently read, write and speak English
  • Excellent communication skills
  • Able to remain calm under pressure

Responsibilities

  • Implement Menzies Aviation Policies and Procedures as laid down in the Eight Pillars of Management
  • Ensures service delivery to customer airlines is according to the airline contacts, and within the agreed budget level
  • Ensures safety and security procedures are performed according to the Menzies Health & Safety regulations, and according to international aviation standards
  • Monitors performance, taking action to correct any shortfalls
  • Liaises with airline station managers, airport operations staff, handling agents, customs, immigration, and security officials, and other airport stakeholders
  • Provides reports as required, and service delivery measurements
  • Provides leadership to the management team, developing their skills
  • Work shifts as required by the business
  • Other duties as assigned
  • To report any significant deficiency in our products, materials and documents
  • Has the duty to suggest any improvements to working practices, especially those relating to safety and security
  • Must follow all security procedures as required

FAQs

What are the primary responsibilities of the Emirates Account Manager?

The primary responsibilities include overseeing assigned customer accounts, addressing customer issues, managing operational, financial, and training data, liaising with customers, and ensuring service delivery according to airline contracts and safety regulations.

Is bilingualism a requirement for this position?

No, but being bilingual, particularly Arabic-speaking, is considered a plus and offers a competitive advantage in our diverse, global work environment.

What qualifications are needed for the Emirates Account Manager role?

Candidates must have excellent time management skills, a working knowledge of the IATA Standard Ground Handling Agreement, financial management awareness, strong communication skills, and relevant cargo handling experience at a high-volume international airport.

Are there any specific physical requirements for this job?

Yes, candidates must be comfortable lifting 70lbs repetitively and must be able to pass a physical and drug testing.

Will I need to work variable shifts, including weekends and holidays?

Yes, the position requires availability and flexibility to work variable shifts, including weekends and holidays.

What type of training or development opportunities are available?

The role includes opportunities for advancement, leadership development, and providing skills training to the management team.

What benefits are offered to employees in this position?

Employees receive a variety of benefits including health, dental, and vision insurance, paid vacation and sick leave, 401K savings plan, and additional coverage options like critical illness, identity theft protection, and pet insurance.

Do I need to pass a background check to work as an Emirates Account Manager?

Yes, candidates must pass an FBI background check and obtain a US Customs seal.

Is experience in cargo handling essential for this role?

Yes, cargo handling experience at a high-volume international airport is an essential qualification for the Emirates Account Manager position.

What is the minimum age requirement for applicants?

Applicants must be at least 18 years of age to qualify for the position.

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Menzies Aviation

People. Passion. Pride. Since 1833.

Defence & Aerospace
Industry
10,001+
Employees
1833
Founded Year

Mission & Purpose

People. Passion. Pride. These have driven our team since 1833. Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 250 locations in 58 countries, across six continents. But at the heart of our business is our people. Whether serving our clients landside or airside, above or below the wing, our teams are agile, dedicated, and eager to help. Safety and security are at the heart of everything we do. We have a duty of care to look after each other, our customers and their customers. And we care about the communities in which we operate. We understand that what we do makes a difference at many levels. Our services help keep people moving with everyone playing their part, delivering with precision, round the clock, every minute of every day. In this we take immense pride, and it strengthens our determination to deliver. Our core services include ground, air cargo and fuel services.