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Emirates Passenger Service Supervisor *Additional $1.00/hr premium for Arabic language speaker

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Menzies Aviation

1mo ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Facilities Management
  • Orlando

AI generated summary

  • You must supervise staff, maintain a valid driver's license, have relevant experience, work flexible shifts, stand long hours, and communicate effectively in English. Pass pre-employment tests.
  • You will assign tasks, train staff, ensure adherence to policies, address service issues, manage customer complaints, and handle luggage weighing up to 75 lbs.

Requirements

  • Ability to supervise up to 10-15 passenger service representatives
  • Maintain a valid driver’s license
  • One year college certificate or technical school, six months related experience or equivalent combination of education and experience
  • Must be available and flexible to work variable shifts including weekends and holidays
  • Must be able to stand for long periods of time at the ticket counter and gate check-in areas
  • Must be able to speak, read and write in English proficiently
  • Must have strong verbal and written communication skills
  • Knowledgeable of computer software programs
  • Must be able to pass all pre-employment testing to include a drug test and a physical

Responsibilities

  • Assigns employees to work specific jobs at front counter or airline account
  • Performs new employee introduction to work area, explains work rules, uniform policy, time clock process, office-terminal procedures and provides overview of department operations
  • Trains employees on specifics or assigns employees to work with an experienced representative
  • Ensures that employees are fully trained on company policies and procedures including telephone procedures, cash handling, security procedures and systems
  • Interfaces with other departments to ensure that service issues are addressed and corrected to ensure quality of service
  • Comfortably and continuously move/lift customer luggage with an average weight of 50 pounds, including some pieces exceeding 75 lbs.
  • Promptly handles all customer service complaints with a focus on positive resolution

FAQs

What is the primary role of a Passenger Service Supervisor?

The primary role of a Passenger Service Supervisor is to provide day-to-day work direction to passenger service representatives, ensuring high levels of customer service and operational efficiency.

Is there a language requirement for this position?

Yes, proficiency in Arabic is preferred, and Arabic speakers will receive an additional $1.00/hr premium.

What are the essential duties of a Passenger Service Supervisor?

Essential duties include assigning employee tasks, training new employees, ensuring compliance with company policies, resolving customer service complaints, and overseeing daily operations at the front counter or airline account.

What is the team size that a Passenger Service Supervisor must supervise?

A Passenger Service Supervisor may supervise up to 10-15 passenger service representatives.

Are there any physical requirements for this job?

Yes, the role requires the ability to comfortably and continuously move/lift customer luggage with an average weight of 50 pounds, including some pieces exceeding 75 lbs.

Are there specific educational requirements for this position?

Yes, a one-year college certificate or technical school, along with six months of related experience or an equivalent combination of education and experience, is required.

What are the typical work hours for this position?

The position requires availability and flexibility to work variable shifts, including weekends and holidays.

What benefits are offered to full-time employees?

Benefits include advancement opportunities, health and dental plans, vision insurance, paid vacation and sick leave, critical illness coverage, a 401K savings plan, and more.

Is having a valid driver’s license necessary for this role?

Yes, maintaining a valid driver’s license is required for this position.

What communication skills are essential for this role?

Strong verbal and written communication skills in English are essential for effective interaction with team members and customers.

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Menzies Aviation

People. Passion. Pride. Since 1833.

Defence & Aerospace
Industry
10,001+
Employees
1833
Founded Year

Mission & Purpose

People. Passion. Pride. These have driven our team since 1833. Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 250 locations in 58 countries, across six continents. But at the heart of our business is our people. Whether serving our clients landside or airside, above or below the wing, our teams are agile, dedicated, and eager to help. Safety and security are at the heart of everything we do. We have a duty of care to look after each other, our customers and their customers. And we care about the communities in which we operate. We understand that what we do makes a difference at many levels. Our services help keep people moving with everyone playing their part, delivering with precision, round the clock, every minute of every day. In this we take immense pride, and it strengthens our determination to deliver. Our core services include ground, air cargo and fuel services.