Emirates Turn Around Coordinator

Menzies Aviation

1mo ago

Job
Full-time
Junior, Mid & Senior Level
Customer Relations
Logistics
Orlando

AI generated summary

You must be 18+, computer proficient, have airline ops knowledge, valid driver's license, and all security clearances. Strong communication skills and ability to work flexible shifts are essential.
You will coordinate flight turnarounds, ensure compliance with safety protocols, communicate with ramp personnel, monitor aircraft status, and document operations while adhering to SLAs.

Requirements

Must be a minimum of 18 years of age and legally able to work in the United States
Computer literate, solid knowledge of MS Office as well as other related programs
Previous airline/aviation operational knowledge is required
Must be able to obtain and hold all required security clearances
Must possess a valid Driver’s License
Familiar with GOMs, Airline procedures, Airport procedures, Airport legislation
Fully versed on SGHA concepts
KPI/SLA driven to meet customer expectations by delivering excellence
Must be able to pass all MA and customer training on an initial and recurrent basis
Computer proficient
Excellent communication/interpersonal skills. Ability to communicate with pilots, airline operations, manager and Air Traffic Controller as required
Ramp operation knowledge
Ability to work with minimal supervision
Ability to work flexible shift assignments
Airline and/or GHA Weight & Balance Licenses will be advantageous

Responsibilities

Responsible for coordinating and carrying out activities related to various Airline Ground Handling needs and maintaining accurate and complete documentation while monitoring the ramp personnel for compliance with all Menzies Aviation as well as local Customer Safety and security policies and procedures.
Provide support for coordination of flight turnarounds
Ensure all measures are taken to secure a safe, on time operations of all aircraft handling services in accordance with Menzies Aviation and Airline requirements
Attending flight briefings and debriefings
Reporting irregularities, incidents, discrepancies and potential complaints to Management
Ensure that the aircraft loading is in accordance with airlines requirements
The TRC is responsible for ensuring, as far as practicable, that all services are allocated and arrive at the aircraft on time and requesting the services in time to ensure Service Level Standards are met
The TRC must ensure that information regarding the status of the flight or that would otherwise affect the actions of the departments, is given in a timely and pro-active manner
Aircraft Dispatch is a process involving the planning, coordination and post departure reconciliation of a flight
The TRC role is to organize and plan the aircraft turn around and effectively and proactively ensure that the various activities are performed in a safe and timely manner
The TRC has to ensure that the aircraft load complies with the loading instructions and that the load is reconciled exactly with the details shown on the aircraft Loadsheet
Ensure the correct completion of all documents related to the Flight File and is responsible for the accuracy and reality of records stated on the documents
Ensures that the documents received or issued are kept securely and in accordance with MA and Airline procedures
Ensure that the airlines SLA’s are respected and maintained and any irregularities are reported immediately to Management
Collaborates with the Ramp and Passenger Service departments in order to perform a safe, secure and on time departure
The TRC must be aware of the latest changes / updates / memo’s/ briefings by checking the SLS Board and notice boards
Carry out internal audit inspections via the SMART application
Report any incident , accidents and near misses as per MA and customer procedures
Operate equipment such as Passenger Boarding Bridges, Company vehicles, radio’s, telephones, computer equipment, and a safe and efficient manner and only once trained to do so
Always wear PPE on the Ramp
Knowledgeable of Emergency Response rescue procedures
Ability to communicate information via ground to air radio with pilots
Use radio contacts to maintain operational ramp control of all flights
Monitor and communication aircraft arrivals/departures and gate changes that would affect daily operations
Monitor flight delays and coordinate information with airline operations
Document daily log of aircraft contacts
When requested, provide flight crew unload/offload ramp instructions
Follow pushbacks, departures, and flight arrival phase procedures
Knowledge of Flight Explorer Program
Daily report preparation to ensure accuracy of information during assigned shift
Portray and communicate Company Mission, Vision and Values to Ramp employees
Monitor the compliance of all Menzies ramp personnel with the safety and security policies and procedures. These policies and procedures to include but are not limited to:
All relevant/location specific customer ramp operation programs, policies and procedures
All local airport security policies and procedures
All local, provincial, and federal regulations, policies, and procedures
Promptly address improper, incorrect, and/or unsafe actions & recognize correct & positive behavior
Identify potential hazards/risks and report them to management
Support OJT Mentor program through regular communication with HS&E/Training Staff & Station Management
Is able to meet the Station's attendance standards.

FAQs

What are the primary responsibilities of an Emirates Turn Around Coordinator?

The primary responsibilities include coordinating flight turnarounds, ensuring on-time operations, attending flight briefings, reporting irregularities, ensuring compliance with loading instructions, and maintaining accurate documentation.

What qualifications are required for this position?

Applicants must be a minimum of 18 years old, legally able to work in the United States, computer literate, possess a valid Driver’s License, and have prior airline or aviation operational knowledge.

Is previous experience in the airline industry necessary?

Yes, previous airline or aviation operational knowledge is required for this role.

Are there any specific licenses or training required for the position?

Airline and/or GHA Weight & Balance Licenses are advantageous, and candidates must pass all necessary MA and customer training initially and on a recurrent basis.

What are the working hours for this role?

The position requires the ability to work flexible shift assignments due to the nature of the airline operations.

Does the company provide any benefits?

Yes, the company offers a variety of benefits including health plans, dental and vision insurance, paid vacation, 401K savings plan, and more.

How does the Emirates Turn Around Coordinator communicate operational information?

The Coordinator communicates via ground-to-air radio with pilots, monitors flight arrivals/departures, and coordinates with airline operations for flight updates.

Is it required to wear personal protective equipment (PPE) in this role?

Yes, it is mandatory to always wear PPE on the ramp while performing job duties.

What are the expectations regarding compliance with safety and security policies?

The TRC is responsible for monitoring compliance among ramp personnel with Menzies Aviation and local customer safety and security policies and procedures.

Can I advance my career in this position?

Yes, there are advancement opportunities available within the company for dedicated employees.

Menzies Aviation

People. Passion. Pride. Since 1833.

Defence & Aerospace

Industry

10,001+

Employees

1833

Founded Year

Mission & Purpose

People. Passion. Pride. These have driven our team since 1833. Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 250 locations in 58 countries, across six continents. But at the heart of our business is our people. Whether serving our clients landside or airside, above or below the wing, our teams are agile, dedicated, and eager to help. Safety and security are at the heart of everything we do. We have a duty of care to look after each other, our customers and their customers. And we care about the communities in which we operate. We understand that what we do makes a difference at many levels. Our services help keep people moving with everyone playing their part, delivering with precision, round the clock, every minute of every day. In this we take immense pride, and it strengthens our determination to deliver. Our core services include ground, air cargo and fuel services.