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Employee Benefits Account Manager

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ADP

1mo ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Sales & Business Development
  • El Paso
    Remote

AI generated summary

  • You need 2-3 years in insurance, a Life & Health License, experience with benefits admin and quoting platforms, strong relationship management skills, and knowledge of ADP products.
  • You will liaise with clients on benefits, manage renewals, assist with program design, resolve service issues, ensure client satisfaction, and maintain accurate records for your book of business.

Requirements

  • At least 2-3 years of related insurance experience
  • Life & Health Insurance Producer License
  • A college degree is great but not required. What's more important is having the skills to do the job.
  • Previous insurance industry experience with a brokerage or agency environment
  • Experience with Benefits Administration platforms: Ease, Employee Navigator, Flock
  • Experience with insurance quoting platforms: Zywave
  • Relationship/Account management experience
  • Demonstrated proficiency in managing client relationships with multiple products.
  • Extensive experience building relationships and understanding a client's needs.
  • Prior experience managing service recovery.
  • Expert knowledge of ADP's infrastructure and ADP's traditional and new product/services in business processing and outsourcing

Responsibilities

  • You will serve as the client’s primary contact, acting as a liaison, serving as an internal client advocate.
  • Maintain a comprehensive understanding of your dedicated client’s group health portfolio and other ADP services and coordinate communication among various business partners.
  • Act as a liaison between clients and ADP, collaborating with other ADP partners including Product Management, Implementation, Payroll, Sales and more.
  • Own the client relationship by building trust, rapport, and understanding the insurance needs of your dedicated book of business.
  • Provide proactive, personalized, strategic support and act as the primary contact between clients and insurance carriers to ensure a seamless client experience.
  • Continually provide insurance expertise to your clients by managing benefit renewals, supporting Open Enrollment, and preparing quote proposals & benefit guides.
  • Assist clients in the design and implementation of their employee benefits programs, including group health, dental, vision, life, disability insurance and other ancillary coverages.
  • Handle all aspects of benefits renewals, including negotiating with carriers to secure the best rates and terms for clients.
  • Conduct virtual meetings with clients to review their benefits plans and make recommendations for improvements or changes.
  • Resolution support for benefit service issues such as enrollments, carrier billing, coverage, and claims.
  • Maintain accurate and up-to-date records of all client interactions, benefits plans, and compliance documentation.
  • Maximize client retention by working with clients, carriers, and external ADP partners to resolve issues that may impact the client relationship.
  • You will proactively ensure client satisfaction through regular touchpoints soliciting feedback on existing group health benefit offerings and future needs, acting as appropriate (ie: quoting, upselling, remarketing).
  • You’ll ensure appropriate utilization and consistent execution of tools, communications, processes, client retention activities, and metrics.

FAQs

What is the primary responsibility of an Employee Benefits Account Manager at ADP?

The primary responsibility is to manage a book of business for Group Health Insurance clients, serving as their subject matter expert on Employee Benefits while driving client satisfaction, loyalty, and retention.

What qualifications are required for this position?

Candidates should have at least 2-3 years of related insurance experience and a Life & Health Insurance Producer License.

Is a college degree mandatory for this role?

No, a college degree is not required, but having the necessary skills to perform the job is crucial.

What types of insurance expertise will I be providing to clients?

You will assist clients with managing group health benefits, including dental, vision, life, disability insurance, and other ancillary coverages, as well as handling benefit renewals and Open Enrollment periods.

Will I receive training if hired for this position?

Yes, ADP provides top-ranked training to help you succeed in your role as an Employee Benefits Account Manager.

What are the opportunities for career growth in this role?

Employees have the opportunity to grow their careers in an agile and dynamic environment, with plenty of advancement opportunities available.

How does ADP support employee well-being?

ADP offers best-in-class benefits starting on Day 1, mental health support, and company-paid time off for volunteering.

Is prior experience with Benefits Administration platforms preferred?

Yes, experience with platforms like Ease, Employee Navigator, or Flock is considered a bonus.

Can I expect to work closely with other teams at ADP?

Yes, you will collaborate with various teams within ADP, such as Product Management, Implementation, and Sales, to serve clients effectively.

What kind of environment can employees expect at ADP?

Employees can expect a culture that values equity, inclusion, and belonging, encouraging diverse perspectives and insights.

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ADP

Always designing for people.

Human Resources
Industry
10,001+
Employees

Mission & Purpose

ADP is a company that specialises in providing human resources, payroll, and workforce management solutions. With a focus on streamlining HR processes, ADP offers a range of services to help businesses manage their employees efficiently, from payroll processing to talent management. The company's ultimate goal is to empower organisations by simplifying complex administrative tasks related to human capital, allowing them to focus on strategic initiatives and business growth. ADP's purpose is to be a reliable partner for businesses, offering innovative solutions that contribute to the effectiveness and success of their human resources and workforce management functions.

Benefits

  • Medical

  • Life Insurance

  • Commuter Savings

  • Dental

  • ADP Federal Credit Union

  • Vision

  • Matched 401k

  • Home & Auto Insurance Programs

  • Employee Stock Purchase Plan

  • Holidays, Personal Days, Vacation

  • PAID Volunteer Time Off

  • Wellness Offerings

OpportunitiesView all