Logo of Huzzle

Home

Matches

Explore

Manage

Find 51,000+ jobs, internships & events from 6,000+ top companies on Huzzle using AI

Employee Benefits Account Manager

image

ADP

1mo ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Sales & Business Development
  • Florham Park
    Remote

AI generated summary

  • You need 2-3 years in insurance, a Life & Health license, experience with benefits/admin platforms, strong account management skills, and knowledge of ADP's products and services.
  • You will manage client relationships, coordinate benefit programs, support renewals, resolve issues, conduct meetings, and ensure client satisfaction through proactive communication and strategic support.

Requirements

  • At least 2-3 years of related insurance experience
  • Life & Health Insurance Producer License
  • A college degree is great but not required. What's more important is having the skills to do the job.
  • Previous insurance industry experience with a brokerage or agency environment
  • Experience with Benefits Administration platforms: Ease, Employee Navigator, Flock
  • Experience with insurance quoting platforms: Zywave
  • Relationship/Account management experience
  • Demonstrated proficiency in managing client relationships with multiple products.
  • Extensive experience building relationships and understanding a client's needs.
  • Prior experience managing service recovery.
  • Expert knowledge of ADP's infrastructure and ADP's traditional and new product/services in business processing and outsourcing

Responsibilities

  • You will serve as the client’s primary contact, acting as a liaison, serving as an internal client advocate.
  • Maintain a comprehensive understanding of your dedicated client’s group health portfolio and other ADP services and coordinate communication among various business partners.
  • Act as a liaison between clients and ADP, collaborating with other ADP partners including Product Management, Implementation, Payroll, Sales and more.
  • Own the client relationship by building trust, rapport, and understanding the insurance needs of your dedicated book of business.
  • Provide proactive, personalized, strategic support and act as the primary contact between clients and insurance carriers to ensure a seamless client experience.
  • Continually provide insurance expertise to your clients by managing benefit renewals, supporting Open Enrollment, and preparing quote proposals & benefit guides.
  • Assist clients in the design and implementation of their employee benefits programs, including group health, dental, vision, life, disability insurance and other ancillary coverages.
  • Handle all aspects of benefits renewals, including negotiating with carriers to secure the best rates and terms for clients.
  • Conduct virtual meetings with clients to review their benefits plans and make recommendations for improvements or changes.
  • Resolution support for benefit service issues such as enrollments, carrier billing, coverage, and claims.
  • Maintain accurate and up-to-date records of all client interactions, benefits plans, and compliance documentation.
  • Maximize client retention by working with clients, carriers, and external ADP partners to resolve issues that may impact the client relationship.
  • You will proactively ensure client satisfaction through regular touchpoints soliciting feedback on existing group health benefit offerings and future needs, acting as appropriate (ie: quoting, upselling, remarketing).
  • You’ll ensure appropriate utilization and consistent execution of tools, communications, processes, client retention activities, and metrics.

FAQs

What is the primary responsibility of an Employee Benefits Account Manager at ADP?

The primary responsibility is to serve as the single point of contact for a book of business of Group Health Insurance clients, managing the entire relationship and providing subject matter expertise on Employee Benefits.

What qualifications are required for this role?

A minimum of 2-3 years of related insurance experience and a Life & Health Insurance Producer License are required.

Is a college degree necessary for this position?

A college degree is not required; what matters more is having the skills to perform the job effectively.

What activities will an Employee Benefits Account Manager typically engage in on a daily basis?

Daily activities include relationship management, providing group benefit support and administration, and ensuring client retention through ongoing communication and support.

Are there opportunities for career advancement in this role?

Yes, there are plenty of opportunities to grow and progress in an agile, dynamic environment.

What types of employee benefits will the Account Manager assist clients with?

The Account Manager will assist clients with group health, dental, vision, life, disability insurance, and other ancillary coverages.

Does this role involve client interaction?

Yes, the role involves extensive client interaction, building trust and rapport, and acting as the primary contact for a dedicated book of clients.

How does ADP support employee well-being?

ADP provides best-in-class benefits starting on Day 1, promotes mental health and well-being, and encourages employees to take care of themselves.

What is the importance of client retention in this role?

Client retention is critical as it ensures long-term relationships with clients, impacts overall satisfaction, and can lead to upselling and remarketing opportunities.

Will the Employee Benefits Account Manager be involved in negotiating with insurance carriers?

Yes, the role includes negotiating with insurance carriers to secure the best rates and terms for clients during benefits renewals.

image

ADP

Always designing for people.

Human Resources
Industry
10,001+
Employees

Mission & Purpose

ADP is a company that specialises in providing human resources, payroll, and workforce management solutions. With a focus on streamlining HR processes, ADP offers a range of services to help businesses manage their employees efficiently, from payroll processing to talent management. The company's ultimate goal is to empower organisations by simplifying complex administrative tasks related to human capital, allowing them to focus on strategic initiatives and business growth. ADP's purpose is to be a reliable partner for businesses, offering innovative solutions that contribute to the effectiveness and success of their human resources and workforce management functions.

Benefits

  • Medical

  • Life Insurance

  • Commuter Savings

  • Dental

  • ADP Federal Credit Union

  • Vision

  • Matched 401k

  • Home & Auto Insurance Programs

  • Employee Stock Purchase Plan

  • Holidays, Personal Days, Vacation

  • PAID Volunteer Time Off

  • Wellness Offerings

OpportunitiesView all