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Employee Experience Manager

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Cox Communications

1mo ago

  • Job
    Full-time
    Senior & Expert Level
  • Consulting
    People, HR & Administration
  • Atlanta

AI generated summary

  • You need a BA/BS and 6 years or MA/MS and 4 years experience in HR or related fields, strong MS Office skills, leadership abilities, PHR/SPHR certification, and telecom industry experience.
  • You will enhance employee experience, foster culture, support HR initiatives, promote wellness, manage employee relations, and collaborate with leadership to drive engagement and inclusion strategies.

Requirements

  • BA/BS degree in related discipline (i.e., Human Resources, Business, etc.) with 6 years of experience in a related field (i.e., Employee Relations, Talent Management, Talent Acquisition, etc.); or MA/MS degree + 4 years of experience in a related discipline; or Ph.D. + 1 years of experience in a related discipline; or 10 years of equivalent experience in lieu of a degree.
  • Strong knowledge of Microsoft Word, Excel and PowerPoint.
  • Excellent collaborative, interpersonal, leadership and communication skills. Ability to work effectively with teams at all levels of the organization and in a matrixed environment.
  • Ability to influence key decision makers to support regional strategies and goals.
  • Strong analytical and problem-solving skills and demonstrated consultative client service approach.
  • Acts with Integrity, builds positive relationships, collaborates with intent, develops trust, and influences positive outcomes. Handles confidential information appropriately.
  • Excellent organizational skills and attention to detail, able to juggle and prioritize multiple tasks simultaneously while delivering on commitments.
  • Outstanding communication skills in written and verbal form; extensive public speaking, training, and/or leadership communication skills.
  • MA/MS degree + 4 years of experience preferred in a related discipline (i.e., Employee Relations, Talent Management, Talent Acquisition, etc.); OR Ph.D. + 1 years of experience in a related discipline (i.e., Employee Relations, Talent Management, Talent Acquisition, etc.).
  • Experience in telecommunications industry.
  • PHR/SPHR certification.

Responsibilities

  • Contributes to and supports the execution of Cox's business strategy within Atlanta market and local communities through an engaged and skilled local workforce and effective execution of people programs at the local level.
  • Strong partnership with local leadership and functional HR to understand the local talent needs and lead the implementation of events and initiatives to promote employee morale and wellness.
  • Provide input into the strategic employee experience plans capturing unique needs for respective market and client group.
  • Custodian of culture, engagement and productivity, influencing leaders and employees in developing and sustaining a positive and inclusive workplace culture.
  • Foster an inclusive and productive culture by monitoring employee sentiment to boost engagement, enhance the employee experience, and promote wellness.
  • Guide and influence leaders and employees to develop and maintain a positive workplace culture.
  • Promote the company culture and brand through participation in volunteer events, local nonprofits, and community programs.
  • Lead or execute regional engagement strategies to enhance the employee experience. Identify improvement opportunities throughout the employee lifecycle and partner to drive positive changes. Regularly monitor employee engagement and satisfaction through listening sessions and other mechanisms in place.
  • Provide Employee Relations and Performance consultation, advice, expertise, and support across functions, leader groups, and locations. This includes all performance management to include appraisals, informal coaching, corrective actions, return to work, leaves, accommodations. Handle employee investigations, escalations, ethics line cases, OFFCP audits, EEOC claims, unemployment claims, etc.
  • Provide coaching and training to managers, act as a mediator, and resolve issues collaboratively.
  • Work independently with minimal supervision, overcoming barriers to drive resolutions.
  • Conduct labor relations training, promote positive employee relations and ensure compliance with company policies and labor laws.
  • Lead and promote diversity, equity and inclusion initiatives, tools and resources to create a welcoming workplace across the region /enterprise. Elevate feedback to HR COEs to ensure initiatives reflect the voices of the region.
  • May support creation of quality Affirmative Action plans to meet regulatory requirements; regularly review and update to ensure compliance and reflect the company's commitment to IDE.
  • Contribute to the CCI Wellness strategy and lead wellness initiatives to raise employee awareness through tailored communication methods. Lead Wellness Expos and initiatives in the region to support employee wellbeing, addressing local needs.
  • Serve on the Regional People Solutions BCP team in Business Continuity Planning (BCP) events taking immediate action to ensure the safety and wellbeing of employee providing support to CERF and/or other needs.
  • May serve as the Onboarding Ambassador and support Onboarding as needed.
  • Lead and/or participate in regional initiatives such as Wellness, Labor Relations, Service Anniversaries, IDE, Market Leadership meetings, etc.
  • Participate in enterprise initiatives and collaborate with HR Centers of Excellence and HRBPs to raise awareness of HR needs that are critical for driving employee engagement, workforce planning, organizational culture, and competitive needs of the business.

FAQs

What is the primary role of the Employee Experience Manager?

The Employee Experience Manager serves as a consultative advisor providing People Solutions services to employees and leaders, focusing on areas such as employee relations, performance management, inclusion, diversity, and wellbeing, among others.

What qualifications are needed for this position?

A BA/BS degree in a related discipline with at least 6 years of experience in fields like Employee Relations or Talent Management is required; or a MA/MS degree with 4 years of relevant experience; or a Ph.D. with 1 year of experience; or 10 years of equivalent experience in lieu of a degree.

What specific skills are emphasized for the Employee Experience Manager role?

The role requires strong collaborative, interpersonal, leadership, and communication skills, as well as analytical and problem-solving abilities. Proficiency in Microsoft Word, Excel, and PowerPoint is also necessary.

What is the salary range for this position?

The salary range for the Employee Experience Manager position is between $97,100.00 and $161,800.00 per year, depending on factors such as location and candidate qualifications.

Does Cox offer benefits to employees?

Yes, Cox offers various benefits including flexible vacation time, paid holidays, wellness hours, and additional paid time off for various circumstances such as bereavement and parental leave.

Is training provided for managers regarding employee and labor relations?

Yes, the Employee Experience Manager will provide coaching and training to managers and conduct labor relations training to promote positive employee relations and ensure compliance with company policies and labor laws.

How does the Employee Experience Manager contribute to company culture?

The Employee Experience Manager acts as a custodian of culture by fostering an inclusive and productive workplace, monitoring employee sentiment, and leading initiatives to boost engagement and support wellness.

What is the focus of the inclusion, diversity, and equity (IDE) initiatives led by the Employee Experience Manager?

The focus is to promote diversity, equity, and inclusion within the workplace, ensuring that initiatives reflect the voices of the region and support the company's commitment to IDE.

How does this role support employee wellbeing?

The Employee Experience Manager contributes to wellness strategies and leads initiatives aimed at raising employee awareness about wellbeing, including leading Wellness Expos and addressing local needs.

What are some preferred qualifications for candidates?

Preferred qualifications include an MA/MS degree with 4 years of experience in related disciplines, experience in the telecommunications industry, and certifications like PHR/SPHR.

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Cox Communications

The largest private telecom company in America, we serve nearly seven million homes and businesses across 18 states.

Telecommunications
Industry
10,001+
Employees
1964
Founded Year

Mission & Purpose

Cox Communications is committed to creating more moments of real human connection. We bring people closer to family and friends through technology that’s inspired by a culture that puts people first, and we’re always working to improve life in the communities we serve. Our world-class broadband applications and services are helping create smart homes and smart cities that will bring more comfort, convenience, security, entertainment and connectivity to the lives of the people we serve. Our company is full of dreamers and doers; people who make plans and who make things happen. And, of course, people who have fun doing it. In short, people like you.