Logo of Huzzle

Home

Matches

Explore

Manage

Employee Experience Manager

image

Cox Communications

1mo ago

  • Job
    Full-time
    Senior & Expert Level
  • People, HR & Administration
    Business, Operations & Strategy
  • Chesapeake

AI generated summary

  • You need a BA/BS or higher with relevant experience, strong MS Office skills, excellent communication, analytical abilities, organizational skills, PHR/SPHR certification, and telecom industry experience.
  • You will drive employee engagement, support wellness initiatives, collaborate with leaders, manage employee relations, promote an inclusive culture, and ensure compliance with HR policies and regulations.

Requirements

  • BA/BS degree in related discipline (i.e., Human Resources, Business, etc.) with 6 years of experience in a related field (i.e., Employee Relations, Talent Management, Talent Acquisition, etc.); or MA/MS degree + 4 years of experience in a related discipline; or Ph.D. + 1 years of experience in a related discipline or 10 years of equivalent experience in lieu of a degree.
  • Strong knowledge of Microsoft Word, Excel and PowerPoint.
  • Excellent collaborative, interpersonal, leadership and communication skills. Ability to work effectively with teams at all levels of the organization and in a matrixed environment.
  • Ability to influence key decision makers to support regional strategies and goals.
  • Strong analytical and problem-solving skills and demonstrated consultative client service approach.
  • Acts with Integrity, builds positive relationships, collaborates with intent, develops trust, and influences positive outcomes. Handles confidential information appropriately.
  • Excellent organizational skills and attention to detail, able to juggle and prioritize multiple tasks simultaneously while delivering on commitments.
  • Outstanding communication skills in written and verbal form; extensive public speaking, training, and/or leadership communication skills.
  • MA/MS degree + 4 years of experience preferred in a related discipline (i.e., Employee Relations, Talent Management, Talent Acquisition, etc.); OR Ph.D. + 1 years of experience in a related discipline (i.e., Employee Relations, Talent Management, Talent Acquisition, etc.).
  • Experience in telecommunications industry.
  • PHR/SPHR certification.

Responsibilities

  • Contributes to and supports the execution of Cox's business strategy within field markets and local communities through an engaged and skilled local workforce and effective execution of people programs at the local level.
  • Strong partnership with local Market Vice President(s) to understand the local talent needs and lead the implementation of events and initiatives to promote employee morale and wellness.
  • Provide input into the strategic employee experience plans capturing unique needs for respective market and client group.
  • Custodian of culture, engagement and productivity, influencing leaders and employees in developing and sustaining a positive and inclusive workplace culture.
  • Foster an inclusive and productive culture by monitoring employee sentiment to boost engagement, enhance the employee experience, and promote wellness.
  • Guide and influence leaders and employees to develop and maintain a positive workplace culture.
  • Promote the company culture and brand through participation in volunteer events, local nonprofits, and community programs.
  • Lead or execute regional engagement strategies to enhance the employee experience. Identify improvement opportunities throughout the employee lifecycle and partner to drive positive changes. Regularly monitor employee engagement and satisfaction through listening sessions and other mechanisms in place.
  • Provide Employee Relations and Performance consultation, advice, expertise, and support across functions, leader groups, and locations. This includes all performance management to include appraisals, informal coaching, corrective actions, return to work, leaves, accommodations. Handle employee investigations, escalations, ethics line cases, OFFCP audits, EEOC claims, unemployment claims, etc.
  • Provide coaching and training to managers, act as a mediator, and resolve issues collaboratively.
  • Work independently with minimal supervision, overcoming barriers to drive resolutions.
  • Conduct labor relations training, promote positive employee relations and ensure compliance with company policies and labor laws.
  • Lead and promote diversity, equity and inclusion initiatives, tools and resources to create a welcoming workplace across the region /enterprise. Elevate feedback to HR COEs to ensure initiatives reflect the voices of the region.
  • Create quality Affirmative Action plans for your respective market to meet regulatory requirements; regularly review and update to ensure compliance and reflect the company's commitment to IDE.
  • Contribute to the CCI Wellness strategy and lead wellness initiatives to raise employee awareness through tailored communication methods. Lead Wellness Expos and initiatives in the region to support employee wellbeing, addressing local needs.
  • Serve on the Regional People Solutions BCP team in Business Continuity Planning (BCP) events taking immediate action to ensure the safety and wellbeing of employee providing support to CERF and/or other needs.
  • May serve as the Onboarding Ambassador for your market and support Onboarding as needed.
  • Lead and/or participate in regional initiatives such as Wellness, Labor Relations, Service Anniversaries, IDE, Market Leadership meetings, etc.
  • Participate in enterprise initiatives and collaborate with HR Centers of Excellence and HRBPs to raise awareness of HR needs that are critical for driving employee engagement, workforce planning, organizational culture, and competitive needs of the business.

FAQs

What is the role of the Employee Experience Manager at Cox Communications?

The Employee Experience Manager serves as a consultative advisor providing a range of People Solutions services to employees and leaders, focusing on enhancing the employee experience across various HR functions including labor relations, employee wellbeing, inclusion, diversity, and performance management.

What qualifications are required for the Employee Experience Manager position?

A BA/BS degree in a related discipline with six years of experience, or a MA/MS with four years of experience, or a Ph.D. with one year of experience, or ten years of equivalent experience in lieu of a degree is required. Strong knowledge of Microsoft Office and excellent interpersonal skills are also essential.

What are the main responsibilities of the Employee Experience Manager?

Responsibilities include executing business strategies in local markets, promoting company culture, engaging in employee relations, leading diversity and inclusion initiatives, wellness programs, and conducting employee onboarding and performance management.

What is the salary range for the Employee Experience Manager position?

The salary range for this position is between $97,100 and $161,800 per year, depending on factors such as location and the selected candidate's qualifications.

What benefits do employees receive at Cox Communications?

Employees enjoy flexible vacation policies, paid holidays, ample paid wellness time, bereavement leave, parental leave, and other paid time off options. Additionally, health care insurance and retirement planning benefits are available.

How does the Employee Experience Manager contribute to the company's culture?

The Employee Experience Manager acts as a custodian of workplace culture by influencing leaders and employees to cultivate a positive and inclusive environment, monitoring employee sentiment, and driving engagement initiatives.

Does the position offer opportunities for career growth or advancement?

Yes, the Employee Experience Manager position offers opportunities for career growth through collaboration with enterprise initiatives, participation in regional projects, and engagement with HR Centers of Excellence.

Is previous experience in the telecommunications industry preferred for this role?

Yes, experience in the telecommunications industry is preferred but not mandatory.

What is the hiring process for the Employee Experience Manager position?

The hiring process typically involves submitting a resume, an interview with HR and/or hiring managers, and may include assessments to evaluate qualifications and cultural fit.

How does Cox Communications ensure diversity and inclusion in the workplace?

Cox Communications promotes diversity and inclusion through various initiatives, tools, and resources aimed at creating a welcoming workplace, driven by feedback from employees and adherence to compliance with Affirmative Action plans.

image

Cox Communications

The largest private telecom company in America, we serve nearly seven million homes and businesses across 18 states.

Telecommunications
Industry
10,001+
Employees
1964
Founded Year

Mission & Purpose

Cox Communications is committed to creating more moments of real human connection. We bring people closer to family and friends through technology that’s inspired by a culture that puts people first, and we’re always working to improve life in the communities we serve. Our world-class broadband applications and services are helping create smart homes and smart cities that will bring more comfort, convenience, security, entertainment and connectivity to the lives of the people we serve. Our company is full of dreamers and doers; people who make plans and who make things happen. And, of course, people who have fun doing it. In short, people like you.