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Employee Relations Coordinator

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Spectrum

2mo ago

  • Job
    Full-time
    Junior Level
  • People, HR & Administration
    Business, Operations & Strategy
  • Charlotte

AI generated summary

  • You need strong English skills, proficiency in MS Office and HRMS, HR experience, organizational skills, knowledge of U.S. employment laws, and critical thinking. An HR degree or certification is preferred.
  • You will support customer experience, manage ER team logistics, ensure compliance with regulations, maintain policies, coordinate meetings, and assist in onboarding/offboarding processes.

Requirements

  • Ability to read, write, speak and understand English
  • Demonstrated proficiency in MS Word, PowerPoint, Excel, Outlook, SharePoint, and HRMS database systems
  • Clear and effective written and verbal communication skills
  • Researching information to influence stakeholders
  • Highly organized and detail-oriented
  • Ability to handle multiple priorities while ensuring smooth day-to-day operations
  • Creating presentations to influence stakeholders
  • Exercising independent judgment and discretion on matters of significance
  • Ability to perform successfully in a fast-paced, intellectually intense, service-oriented environment
  • Operational knowledge of U.S. employment laws
  • Ability to work independently while consistently meeting deadlines and deliverables
  • Critical thinking and analytical skills
  • Ability to identify and resolve issues
  • Ability to develop and maintain business relationships
  • Ability to handle/prioritize multiple projects simultaneously
  • Associate’s degree in human resources or related (or equivalent combination of education and experience)
  • 2 + years Professional experience in human resources, employee relations, employment law, or related fields
  • Training and/or certification in human resources, employee relations, and/or employment (e.g., HRCI-PHR, SHRM-CP)
  • Bachelor’s degree in human resources or related

Responsibilities

  • Actively and consistently support all efforts to simplify and enhance the customer experience.
  • Effectively communicate and coordinate across the ER team, with corporate partners, and field HR.
  • Maintain team org charts, mailboxes, and DLs. Monitor general mailboxes and handle or route inquiries as appropriate.
  • Manage access to the team’s shared folders, systems, and confidential electronic files.
  • Process document requests (investigation case files, policies, reports, etc.) from Legal and HR.
  • Administer onboarding/offboarding processes for ER team members, ensuring appropriate access and permissions to files, systems, etc. based on job role.
  • Manage the procurement process, contracts, and invoices for ER vendors (systems, legal, policy, etc.) Act as the primary team contact for facilities, supplies, seating charts, etc.
  • Support the company’s compliance with DOL, EEOC, and OFCCP laws and regulations by fielding questions from filed HR and escalating as needed. Responsible for monitoring the HR Compliance system for changes in employment-related laws and regulations in Charter’s footprint, creating change summaries, and communicating to stakeholders.
  • Maintain master files of approved corporate policies, state/local policies and notices, and leadership guidelines; maintain online and folder archives of sunset or replaced versions. Maintain and regularly update the HR SharePoint site; ensuring key documents, policies, guidelines and other resources are accurately uploaded and accessible to HR partners.
  • Partner with corporate teams to ensure electronic versions of policies are properly posted and accessible to stakeholders and employees. Conduct regular audits of posted documents to ensure correct placement and permissions, version control, working links, etc.
  • Assist with drafting and reviewing new or updated policies, notices, guidelines, communications, etc.
  • Maintain HR contacts at each US company location and coordinate physical postings of employment posters, policies, etc. to ensure the company’s legal and regulatory compliance.
  • Conduct research using subscription services and the Internet to present to stakeholders.
  • Coordinate team meetings and events.
  • Perform other duties as assigned.

FAQs

What is the main responsibility of the Employee Relations Coordinator?

The Employee Relations Coordinator is responsible for providing generalist support to the Employee Relations team, which includes overseeing systems and confidential information, serving as a point of contact for inquiries, and ensuring compliance with employment laws and regulations.

What type of work experience is required for this position?

The position requires a minimum of 2 years of professional experience in human resources, employee relations, employment law, or related fields.

Is there a specific educational background required for this role?

An Associate’s degree in human resources or a related field is required, or an equivalent combination of education and experience.

What skills are important for an Employee Relations Coordinator?

Important skills include proficiency in MS Office applications, clear communication, research abilities, organizational skills, critical thinking, and knowledge of U.S. employment laws.

Are there opportunities for advancement in this position?

Yes, employees have the opportunity to build careers within the organization, which supports career growth and development.

What is the work environment like for this position?

The work environment is primarily an office setting with occasional short-term travel, and the position is eligible for a hybrid work model.

Are there certifications that can enhance my qualifications for this role?

Yes, training and/or certification in human resources or employee relations, such as HRCI-PHR or SHRM-CP, are preferred.

Is there a need for regular communication with other teams?

Yes, effective communication and coordination across the Employee Relations team, corporate partners, and field HR is essential.

What are the primary tools and systems the Employee Relations Coordinator will use?

The role requires proficiency in MS Word, PowerPoint, Excel, Outlook, SharePoint, and HRMS database systems.

Will the Employee Relations Coordinator handle confidential information?

Yes, the coordinator will manage access to the team’s shared folders and confidential electronic files.

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Spectrum

Telecommunications
Industry
10,001+
Employees

Mission & Purpose

Charter Communications, Inc. (NASDAQ:CHTR) is a leading broadband connectivity company and cable operator serving more than 32 million customers in 41 states through its Spectrum brand. Over an advanced communications network, the company offers a full range of state-of-the-art residential and business services including Spectrum Internet®, TV, Mobile and Voice. For small and medium-sized companies, Spectrum Business® delivers the same suite of broadband products and services coupled with special features and applications to enhance productivity, while for larger businesses and government entities, Spectrum Enterprise provides highly customized, fiber-based solutions. Spectrum Reach® delivers tailored advertising and production for the modern media landscape. The company also distributes award-winning news coverage, sports and high-quality original programming to its customers through Spectrum Networks and Spectrum Originals.